Creative Problem Solving Techniques



Unit Title: Introduction

Unit Objectives:

▪ To introduce the seminar leader to the participants and the participants to each other

▪ To introduce the seminar objectives, agenda, and activities

▪ To set the tone for the seminar

▪ To identify goals and expectations

Unit Title: Dimensions of Creative Problem Solving

Unit Objectives:

▪ To overview creative problem solving (divergent and convergent thinking)

▪ To identify geniuses

▪ To define creativity

▪ To identify personal and organizational blocks to creativity

Unit Title: Dimensions of Creative Problem Solving

Unit Objectives:

• To examine the ground rules for divergent thinking

• To explore five strategies for creativity and divergent thinking:

o Reframing

o Questioning

o Brainstorming

o Imaging

o Reverse engineering

• To explore new research about ways to trigger creativity

Unit Title: Problem Solving and Convergent Thinking

Unit Objectives:

• To examine the ground rules for convergent thinking

• To identify the characteristics of problem solving and convergent thinking

• To apply inductive and deductive reasoning

• To use problem-solving questioning

• To use tools for problem solving and convergent thinking

o Multi-step quality models

o Evaluation matrix

o Story boarding (stages two and three)

o Analytical tools

o Nominal group technique

• To avoid logical fallacies

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|Seminar duration | |

|2.5 days | |

| | |

|Field of Study | |

|Auditing | |

| | |

|CPE hours available | |

|19.5 | |

| | |

|Course levels | |

|I, II | |

| | |

|Knowledge levels | |

|A, B | |

| | |

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