Employee Possession of Company Property - Nancy's Cleaning ...



center635Phone Estimate Script.-(Phone rings. Answer the phone and say:“Thank you for calling [Your Company], this is [Your Name]?”Always remember to have a smile since the client detects a friendly person even if it is by phone.-The prospect might say something like, “How much do you charge to clean a 2 bedroom and 2 bath apartment?”) “Sure, I can help you with that. I just need to get some information in order to give you an estimate.”-Don’t give them a chance to say no, just keep going with your questions. -Here are a few questions to keep by your phone to ensure you’re getting the information you need to provide a phone quote.-When you are asking the questions, you can use our online calculator to give you an instant idea of the price: Have you used a professional cleaning service before?How often would you like your home cleaned? (bi-weekly, monthly, one-time, weekly or move in/out) “We offer a regular cleaning or a spring cleaning. Which one would you prefer?” (regular or spring cleaning) What is your square footage? Is this a one story or two story?How many bathrooms? What kind? (master, full, half) Does master or full baths have a separate shower & tub, just shower, or shower tub combo? Does shower tub combo have a glass door or curtain?How many bedrooms? What type of flooring do you have in each bedroom?What type of living areas are there in your home besides the kitchen, bathrooms, & bedrooms? ex. (living room, den, dining room, family room, basement, etc.) What type of flooring do you have in each area? Do you have any other areas that weren't mentioned? What type of flooring do you have in this area?Do you have any pets? How many? Can I get your address please? Can I get your first and last name? Is this the best number to reach you at? Can I get your email address? How did you hear about us? -You also can promote your best cleaning programs at this time – such as a deep clean or spring clean.)(Mention price here.) “Your estimate for a _____________ cleaning is $ _______.” (pause for a second)“Would you like to go ahead and schedule your [type of cleaning] cleaning? or Do you want to go ahead and set that up? I have an opening on ______________ at _______ or _______________ at _________.” (When you give the estimate and the prospect agrees with your price you can schedule the service.)(If they’re available, repeat the address and phone number. If they’re not available at those times, then ask “when would be a good day and time for your cleaning?)” “How would you like for us to enter your home upon arriving?” “You can leave a key or be there to let us in.”“I would like to mention that we ask our customers to provide their own toilet brush for sanitary reasons and we provide all other supplies. We ask our customers to provide payment in the form of cash for first time or one-time cleanings and cash or check (payable to All Clean Home) for recurring cleanings upfront at the time of arrival.” “We also ask to please leave us ample room to be able to clean counter tops, furniture, and floors by picking up excessive items (i.e. clothing, toys, personal care, etc.). We ask this to ensure that your home is thoroughly cleaned in the time that is allotted”.FAQ'SWhat cleaning products do you use?EPA Registered Disinfectant CleanerGreen Seal Certified Glass CleanerGreen Seal Certified Bathroom CleanerGreen Seal certified ph Neutral Floor Cleaner (used on all floors except for bathrooms)Microfiber Cloths, Mop Heads, and DustersHEPA Filtered VacuumsDoes someone have to be home during the cleaning? No, it's optional. ................
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