JOB DESCRIPTION FOR JOB TITLE:



|INTERFACE SUPERVISOR |

|Job Code: 332011 |FLSA Status: Exempt |Mgt. Approval: M.Waisbrot |Date: 1-17 |

|Department: IS-Infrastructure |HR Approval: MJG |Date: 1-17 |

|JOB SUMMARY |

|The Interface Supervisor is responsible for supervising a professional work team of EDI interface analysts that is responsible for the development, maintenance, |

|re-engineering, modification, and other activities related to EDI interfaces. The incumbent functions as a team leader who ensures the effective operation of a |

|customer-focused, service-oriented team, providing the highest quality services to UW Health. |

| |

|The Interface Supervisor ensures the effective operation of the team and is accountable for the successful completion of all projects and tasks assigned to the work |

|group. The incumbent plans, organizes, assigns, schedules, and controls the workflow for the team. The incumbent coordinates projects and tasks by assigning work to |

|direct reporting staff and ensures satisfactory completion of the team’s work in accordance with project specifications. |

| |

|The Interface Supervisor functions as an expert resource in advanced interface analysis for direct reporting staff to assist in complex problem troubleshooting and |

|resolution. Successful performance requires skills in project management, and the analysis, design, and implementation of EDI interfaces. The incumbent is responsible |

|for ensuring that all subordinate staff members receive the necessary training to function at their assigned level. |

| |

|The Interface Supervisor will have extensive experience, demonstrating the ability to perform consistently at an exceptional level. The incumbent must possess |

|organizational skills that lead to the effective management of projects, tasks, applications, and employees. These skills include analysis, problem definition and |

|solution, conflict resolution, team and project management, planning, and consulting. Excellent communication skills are crucial to successful performance in this |

|position. |

| |

|Wide varieties of internal and external relationships are involved to perform the duties in this position. Internal contacts include representatives throughout UW |

|Health, the School of Medicine and Public Health, and Unity Health Insurance. External contacts are primarily with regional partners, software and hardware vendors, and|

|industry peers. Developing and maintaining good communication and collaboration with these contacts is essential to accomplishing the objectives of this position and |

|the goals of the UW Health enterprise. |

|MAJOR RESPONSIBILITIES |

|Staff Supervision/Leadership |

|Responsible for all projects and employees assigned to functional team |

|Interview and select candidates who have appropriate technical skills and professional characteristics to match functional team and IS department needs |

|Responsible for conducting regular staff meetings with supervised employees |

|Responsible for annual performance reviews for assigned employees. Provides timely feedback and ongoing communication with staff regarding specific performance |

|expectations |

|Demonstrate and apply knowledge of work rules as applicable |

|Responsible for recommending the promotion and termination of employees based on departmental and UW Health human resource policies and procedures |

|Facilitate staff engagement, commitment to the enterprise, and staff retention, including developing and implementing employee engagement action plans |

|Provide guidance, coaching, and direction and serve as an example for supervised employees |

|Ensure that UW Health and departmental policies and procedures are adopted and followed by staff |

|Identify training needs of staff and assist in developing training plans. Align team members in roles to best utilize their strengths and interests as well as |

|facilitating growth of their skill sets |

| |

|Enterprise Project Management |

|Plan, lead, coordinate, and collaborate with IS staff/management along with operational partners to lead projects through the appropriate phases of implementation and |

|support throughout the UW Health enterprise |

|Lead and provide support to interface staff in the initiation, coordination, and implementation of projects for the UW Health enterprise |

|Recommend educational opportunities along with project management tools to the interface staff to support them in successful project management |

|Collaborate and coordinate with the PMO on project governance structure, tools used to manage projects, high level UW Health project status reporting, and negotiating |

|where appropriate for the PMO team to lead and/or assist with projects that require interface resources |

|Accurately estimate required effort level and time required to complete team tasks |

|Determine priorities and timelines for team projects and adjust as necessary to ensure projects are completed in a timely manner |

| |

|Administrative and Technical leadership |

|Delegate activities/work projects to staff and supervise their accomplishment |

|Responsible for conducting regular status meeting with staff assigned to specific projects. |

|Ensure processes and systems are documented appropriately |

|Produce regular status reports for management regarding assigned work |

|Support and encourage an environment of innovation and learning so that the staff remains current with relevant technology and industry best practices that may enhance |

|the services provided to our customers |

|Direct staff in providing interface design, troubleshooting, and problem resolution services, including entering and updating incident, problem, and change tracking |

|records |

|Develop training plans and goals that include regional and national conferences for employees in order to continuously support a culture of learning and innovation |

|Assure that on-call rotations are defined and maintained for the functional team and that departmental customer service expectations are consistently met |

| |

|Customer Relationship |

|Understand business needs and processes for area of responsibility. Work with the appropriate leaders and teams to ensure the interfaces support current and planned |

|business needs |

|Monitor customer satisfaction with project execution and operational support. Identify opportunities and implement changes to drive service improvement |

| |

|Advanced Interface Development |

|Serve as the primary liaison with IS teams, users, and software vendors to understand and develop business and functional interface requirements |

|Define and implement standards that allow for the maintainability of interfaces in a manner that supports team development. |

|Manage, monitor, and maintain the interface infrastructure |

|Provide continual consulting support for existing interfaces and implementation of new interface solutions |

|Assure existing interfaces are functioning effectively and accurately according to the objectives |

|Perform testing of interfaces prior to implementation, adhering to departmental change management best practices |

| |

|Personal/Professional Development |

|Attend and participate in national and regional conferences and seminars, and/or attend training to remain knowledgeable of interface technologies |

|Take advantage of departmental training opportunities outside the specific responsibilities of this position |

|Keep informed of management and leadership techniques |

| |

|ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS. |

|JOB REQUIREMENTS |

|Education |Minimum |Bachelor's Degree. Four (4) years of relevant experience may be considered in lieu of a Bachelor’s degree. |

| | |This experience is in addition to the minimum work experience required below. |

| |Preferred |Bachelor’s or Master’s degree in Healthcare, Information Technology, Business, or related field strongly |

| | |preferred. |

| | |Progress towards completion of a Bachelor’s degree will be highly considered in the selection process. |

|Work Experience |Minimum |7 Years relevant experience |

| |Preferred |10 years relevant experience in a Healthcare setting |

| | |Experience supervising staff strongly preferred. |

| | |Experience supporting revenue cycle systems in a 24x7 hospital setting is preferred. |

| | |Experience with these technologies: |

| | |Cloverleaf Integration Engine |

| | |Epic Bridges administration |

| | |Tcl/Tk development |

| | |Familiar with these technologies and languages: |

| | |XML |

| | |X12 |

| | |TCP/IP |

| | |SSL |

| | |FTP |

| | |Web Services |

| | |FHIR |

|Licenses & Certifications |Minimum | |

| |Preferred |Epic Interface Administrator (Bridges) Certification |

| | |Certified Cloverleaf Developer |

| | |CPHIMS, PMP, ITIL, Various Epic Certifications |

|Required Skills, Knowledge, and Abilities |Excellent communication, problem-solving, and organizational abilities |

| |Excellent analytical skills, with the ability to understand complex data structures and efficiently manipulate|

| |large data sets |

| |Excellent logical thought process for design and analysis, with the ability to translate verbal and written |

| |information into interface requirements |

| |Excellent analytical skills with demonstrated ability to understand business/clinical processes and identify |

| |opportunities to improve processes through technology |

| |Excellent communication skills in both written and verbal presentation |

| |Demonstrates effective communication with senior management, clinical, and administrative, operational |

| |customers, vendors, and external healthcare organizations |

| |Ability to work well with people from different disciplines with varying degrees of technical experience |

| |Excellent ability to prioritize projects and react to critical deadlines |

| |Ability to provide leadership and promote teamwork |

| |Ability to manage project implementation teams and individuals, and monitor the deliverables of each team to |

| |ensure milestone and on-budget completion |

| |Demonstrates ability to mentor staff and assist them in attaining desired results based on individual goals |

| |and objectives |

| |Excellent ability to interpret and present data with attention to accuracy and detail |

| |Ability to manage multiple tasks with ease and efficiency |

|PHYSICAL REQUIREMENTS |

|Indicate the appropriate physical requirements of this job in the course of a shift. Note: reasonable accommodations may be made available for individuals with |

|disabilities to perform the essential functions of this position. |

|Physical Demand Level |Occasional |Frequent |Constant |

| |Up to 33% of the time |34%-66% of the time |67%-100% of the time |

|X |Sedentary: Ability to lift up to 10 pounds maximum and occasionally |Up to 10# |Negligible |Negligible |

| |lifting and/or carrying such articles as dockets, ledgers and small | | | |

| |tools. Although a sedentary job is defined as one, which involves | | | |

| |sitting, a certain amount of walking and standing is often necessary | | | |

| |in carrying out job duties. Jobs are sedentary if walking and | | | |

| |standing are required only occasionally and other sedentary criteria | | | |

| |are met. | | | |

| |Light: Ability to lift up to 20 pounds maximum with frequent lifting |Up to 20# |Up to 10# or requires |Negligible or constant |

| |and/or carrying of objects weighing up to 10 pounds. Even though the | |significant walking or |push/pull of items of |

| |weight lifted may only be a negligible amount, a job is in this | |standing, or requires |negligible weight |

| |category when it requires walking or standing to a significant degree.| |pushing/pulling of arm/leg | |

| | | |controls | |

| |Medium: Ability to lift up to 50 pounds maximum with frequent |20-50# |10-25# |Negligible-10# |

| |lifting/and or carrying objects weighing up to 25 pounds. | | | |

| |Heavy: Ability to lift up to 100 pounds maximum with frequent lifting |50-100# |25-50# |10-20# |

| |and/or carrying objects weighing up to 50 pounds. | | | |

| |Very Heavy: Ability to lift over 100 pounds with frequent lifting |Over 100# |Over 50# |Over 20# |

| |and/or carrying objects weighing over 50 pounds. | | | |

|List any other physical requirements or bona fide occupational qualifications:| |

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

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