An Employee Engagement Assessment of by Sandra L Miller A ...

An Employee Engagement Assessment of XYZ Manufacturing Company

by Sandra L Miller A Research Paper

Submitted in Partial Fulfillment ofthe

Requirements for the

Master ofScience Degree

in

Technology Management

Approved: 3 Semester Credits

The Graduate School

University of Wisconsin-Stout

May, 2008

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The Graduate School

University of Wisconsin-Stout

Menomonie, WI

Author:

Miller, Sandra L.

Title:

Employee Engagement Assessment of XZY Manufacturing Company

Graduate Degree/ Major: MS Technology Management

Research Adviser: Kari Dahl

MonthlYear:

May, 2008

Number of Pages: 132 Style Manual Used: American Psychological Association, 5th edition (APA)

ABSTRACT

The purpose of this study is to collect data from the production employees at XYZ Manufacturing Company, on employee engagement. Production employees were asked to fill out a Q-12 survey developed by the Gallup organization to measure employee engagement (Buckingham and Coffinan, 1999). This data was collected and analyzed in order to show the level of employee engagement within the production employees of XYZ Manufacturing Company.

XYZ Manufacturing Company is a suspension manufacture company. There are 239 production employees in assembly manufacturing. A total of 169 surveys were returned which is a 70.2% return rate.

The survey sample of the production employees was chosen because these are the employees that have the greatest influence on the production, quality, and changes in the current systems.

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Employee engagement is a key driver for organizational success. High levels of engagement promote retention oftalent, foster customer loyalty, and improve organizational performance. Engagement is influenced by many factors: workplace culture, communication, managerial styles, trust and respect (Lockwood, 2007).

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The Graduate School

University of Wisconsin Stout

Menomonie, WI

Acknowledgments I would like to thank my thesis advisor, Kari Dahl for her great support and motivation towards the subject. In addition I would also like to thank family, friends and colleagues who encouraged me and kept me focused on my goal.

v TABLE OF CONTENTS

................................................................................................................................ Page

ABSTRACT

ii

List of Tables

viii

List of Figures

ix

Chapter I: Introduction

1

Statement of the Problem

2

Purpose of the Study

2

Assumptions of the Study ,

2

Definition of Terms

3

Limitation of the study

3

Methodology

4

Chapter II: Literature Review

5

Introduction

5

Definition of Culture

5

Strong and Weak Culture

8

Employee Engagement and Culture

10

Employee Engagement and Employee Satisfaction

11

Personal Psychology of change

12

Organizational Change

15

Lean system

19

Q-12 Survey Instrument

"

22

Chapter III: Methodology

26

Introduction

26

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