JOB DESCRIPTION FOR JOB TITLE:



|POSITION SPECIFICS |

|Title: Pharmacy Technical Coordinator (Training) |Department/Number: 1365 |

|Reports to: Assistant Director Pharmacy |Position Number:       |PD Status: |

|Job Code: 700013 |FLSA Status: Exempt |FTE: 1.0 |Bargaining Unit: Non-Rep |Pay Grade: 6 |

|Manager Approval: Brad Ludwig : 12-13 |HR Approval: CJU 12-13 |

|POSITION SUMMARY |

|The Pharmacy Technical Coordinator (Training Emphasis) is responsible for the development, management, and administration of the UW Health Pharmacy Technician |

|Training Program. The incumbent will be responsible for ensuring the effective delivery of training activities including; developing, planning, organizing, |

|scheduling, coordinating and evaluating pharmacy training of students enrolled. The incumbent will supervise training, perform quality assurance functions, |

|develop and implement policies and procedures, and perform financial management and analysis for the UW Health Pharmacy Technician Training Program. |

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|This position requires a great deal of organizational skill due to the scope and complexity of the environment in which pharmacy services are provided. This |

|position is responsible for the development and execution for the training of all technical services as it relates to drug products, drug distribution, |

|professionalism, communication and career growth. Technical services may include management of outpatient and inpatient drug distribution systems, |

|interpretation and order entry of medication and solution orders, patient billing, preparation of patient education materials, inventory management, pharmacy |

|regulations, medication safety and quality assurance, pharmacology, and the medication use process. Additional topics such CPR/AED certification, |

|communication and professional development are also included. The scope of patients is varied from adult to pediatrics and may include specialty areas such as |

|transplant, cardiology, oncology, trauma, pediatrics, rehabilitation, psychiatry, Long Term Care and Homehealth. |

|The incumbent is expected to be a role model through efficient time management, effective organization of work and prioritization. Work is performed under the|

|general supervision of the Assistant Director of Acute Care Pharmacy Operations. |

|MAJOR RESPONSIBILITIES |

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|CORE ORGANIZATIONAL COMPETENCIES: |

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|Technical Skill: Incumbent performs his/her job demonstrating technical ability, understanding of job expectations and compliance with organizational policies|

|and procedures. The incumbent performs the following job responsibilities and technical expertise: |

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|A. TRAINING PROGRAM DEVELOPMENT |

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|Coordination and oversight of the pharmacy technician training program content to ensure objectives and goals of the training program are being met |

|Guide selection and use of pharmacy technician training textbooks in the development and adherence to the core training curriculum. |

|Collaborate with clinical pharmacists, technician preceptors, program’s advisory board and the Academy to develop and continuously review core content of the |

|training modules |

|Serve as chair of the Pharmacy Technician Training Program Advisory Board and ensure follow through on action plans |

|Coordinate training and scheduling of technician preceptors who will be responsible for overseeing and assessing the student training process in various |

|pharmacy areas |

|Develop and maintain evaluation criteria to monitor pharmacy technician students training and progress |

|Ensures that individualized learning plans address both behavioral and technical competency components of the technician role. |

|Identifies barriers to creating new programs and continuing programs, and finds creative solutions that meet the needs of our customers. |

|Identifies learner needs and provides individualized instruction. |

|Observes and evaluates competence both in the classroom and in the pharmacies. |

|Develop and maintain UW Health Pharmacy Technician Training Program website information through coordination with eHealth |

|Develop and maintain all marketing materials for technician training program through coordination with Public Affairs |

|Communicate with surrounding communities to provide knowledge and information about the program |

|Develop and maintain annual fiscal budget for training program to ensure cost effectiveness |

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|B. TRAINING |

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|Establish and coordinate training schedules for pharmacy technician students throughout various pharmacy areas, including partner sites. |

|Recruit and maintain relationship with quality surrounding pharmacy sites to act as experiential training sites for students |

|Ensure all qualifications and documentation is complete and up to date for each experiential site and associated pharmacy technician preceptors |

|Conduct periodic site visits to experiential sites to ensure compliance with the American Society of Health-System Pharmacists (ASHP) standards |

|Ensure that orientation, training and competency checklists/records are complete for each technician student. |

|Provide feedback to both pharmacy technician students and preceptors in a timely manner. Schedule retraining as necessary |

|Provide technician preceptor development to ensure a high level of training, communication, and customer relations with technician students, and offer methods|

|to improve where needed |

|Generate, review and update training materials, and competency checklists as needed |

|Coordinate in-services and other educational programs for internal pharmacy staff |

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|D. QUALITY ASSURANCE & PERFORMANCE IMPROVEMENT |

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|Maintain knowledge of all components of the ASHP standards for pharmacy technician training programs |

|Apply for and maintain ASHP technician training program accreditation |

|Develop ongoing metrics to ensure quality of the UW Health Pharmacy Technician Training Program in accordance to the ASHP technician training standards, |

|hospital, state and federal regulations |

|Collaborate with pharmacy technical coordinators to assess performance of technician preceptors |

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|E. DEVELOPMENT OF JOB RELATED KNOWLEDGE, SKILLS, |

|ABILIITES AND PERSONAL CHARACTERISTICS |

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|Strives to further develop self in job related areas through participation in various educational opportunities and personal development |

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|PERSONNEL MANAGEMENT |

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|Receive and review all applications that come in from potential technician students |

|Coordinate and conduct on-site interviews of potential technician student candidates using behavioral interviewing techniques per established ASHP and UW |

|Health Pharmacy Technician Training Program admission standards |

|Provides specific admission decision to all applicants of the UW Health Pharmacy Technician Training Program. Works with human resources to onboard all |

|accepted applicants into the training program. This includes background checks, drug test, medical assessment, and abbreviated new employee orientation. All |

|must be successfully completed prior to the student’s official acceptance and start of the program |

|Interview, hire, and oversee technician training program instructor(s) |

|Schedules periodic check-in and performance evaluations with instructor(s) and technician students |

|Preparation and delivery of periodic check-in and performance evaluations |

|Address complex issues and/or concerns in any area of study. If necessary, provide a corrective action plan |

|Performs investigations per own discretion or as recommended by training program instructor, technician preceptor, or any other |

|Recommends disciplinary action and prepare letters for review and issuance |

|Maintains detailed records |

|Coordinates all related communications with the student |

|Coordinates student tuition payments |

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|PERFORMANCE MEASURES |

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|Adherence to the ASHP technician training standards |

|Achievement of internal annual goals and objectives |

|High level of Customer satisfaction |

|Student satisfaction demonstrated through high completion rate |

|Achievement of budget goals for department |

|Provides effective competencies to pharmacy technician students |

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|A. TEAMWORK: |

|Incumbent is expected to participate as a member of the Pharmacy Department, sharing mutual goals and |

|a common mission. Incumbent will demonstrate respect and cooperative relationships in fulfilling the goals |

|and mission of UWHC and this position. |

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|1. Participates as member of the pharmacy staff providing flexible support to coworkers inside and outside of the pharmacy |

|2. Provides input during departmental meetings maintaining a department wide and institutional perspective |

|3. Works with members outside of the pharmacy department to coordinate training activities |

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|B. COMMUNICATION: |

|Incumbent will demonstrate good interpersonal skills with all whom they interact including other hospital |

|staff, visitors, and most importantly, patients and their family members. All communications, verbal and written, should demonstrate a commitment to|

|customer service and excellence. Incumbent must effectively send, receive, and respond to information ensuring a high level of patient care and service. |

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|Read and respond to intra and inter departmental communication in a timely fashion, including timely response to email |

|Coordinate scheduling and chair technician staff meetings |

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|C. INITIATIVE: |

|Incumbent is committed to and performs quality work contributing to quality patient care. Incumbent |

|assumes responsibility and accountability for his/her actions. To meet the challenges of a changing |

|environment, incumbent is timely in meeting his/her job responsibilities and strives to provide excellent |

|customer service. Incumbent values accomplishments and shows enthusiasm and pride in the hospital. |

|Incumbent demonstrates a self-directed work effort that confirms the ability to recognize personal strengths |

|and weaknesses. Incumbent is expected to develop goals for professional growth and strive to achieve |

|those goals. |

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|Able to work independently in solving problems in the work area |

|Promotion of department mission and philosophy to customers and public |

|3. Completes projects in a timely manner |

|4. Initiates improvements in work area that make work more efficient, reduce errors, and generally improve organization through independent action, through |

|work with coworkers, and by making suggestions during departmental meetings |

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|D. CUSTOMER SERVICE: |

|Incumbent is expected to demonstrate a commitment to courteous, sincere, and sensitive customer |

|service. Incumbent will present a positive and caring attitude in all interactions with patients, visitors, and |

|staff. Incumbent is patient, tolerant, and accepts diversity. Incumbent presents a positive image of |

|themselves and of the hospital in all personal and telephone interactions. |

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|1. Assures positive guest relations and proper phone etiquette to internal and external visitors |

|2. Project professional image through dress, appropriate behavior and communications |

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|E. QUALITY IMPROVEMENT: |

|Incumbent demonstrates a commitment to quality and excellence. Problems are solved through critical |

|evaluation of data-based information and continuous improvement efforts that lead to effective quality- |

|based outcomes. Incumbent is expected to be able to accurately identify and diagnose an issue, identify |

|alternatives, implement a plan, evaluate and communicate results. |

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|All duties and requirements must be performed consistent with the UWHC Organizational Performance Standards. |

|POSITION REQUIREMENTS |

|Education |Minimum |High School Diploma or equivalent |

| |Preferred |Baccalaureate degree in Adult Education or other related field |

|Work Experience |Minimum |One (1) year leadership experience. |

| | |Three (3) years of experience involving medication interpretation and order entry, drug |

| | |distribution and dispensing, inventory control, quality assurance and improvement, training, and |

| | |pharmacy computer systems. |

| |Preferred |Two to three years experience in adult education/ training. |

|Licenses & Certifications |Minimum |NA |

| |Required |Certified Pharmacy Technician (PTCB) |

|Professional Organizations |Required |Current active member of ASHP and PSW |

|Required Skills, Knowledge, and Abilities |Good verbal and written communication skills. |

| |Good problem solving skill and attention to detail. |

| |Good time and task management, prioritizing, and organizational skill. |

| |Math ability to convert and compute drug concentrations and dosages. |

| |Knowledge of pharmacy legal issues and procedures. |

| |Experience with computers, preferably using Microsoft Office and other Windows based systems. |

| |Ability to instruct adult learners |

| |Knowledge of pharmacy structure and operations |

|AGE – SPECIFIC COMPETENCY |

|Identify age-specific competencies for direct and indirect patient care providers who regularly assess, manage and treat patients. |

|Instructions: Indicate the age groups of patients served either by direct or indirect patient care by checking the appropriate boxes below. Next, |

|X |Infants (Birth – 11 months) |X |Adolescent (13 – 19 years) |

|X |Toddlers (1 – 3 years) |X |Young Adult (20 – 40 years) |

|X |Preschool (4 – 5 years) |X |Middle Adult (41 – 65 years) |

|X |School Age (6 – 12 years) |X |Older Adult (Over 65 years) |

|Job Function |

|Review the employee’s job description, and identify each essential function that is performed differently based on the age group of the patient. |

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|PHYSICAL REQUIREMENTS |

|Indicate the appropriate physical requirements of this job in the course of a shift. Note: reasonable accommodations may be made available for individuals |

|with disabilities to perform the essential functions of this position. |

|Physical Demand Level |Occasional |Frequent |Constant |

| |Up to 33% of the time |34%-66% of the time |67%-100% of the time |

| |Sedentary: Ability to lift up to 10 pounds maximum|Up to 10# |Negligible |Negligible |

| |and occasionally lifting and/or carrying such | | | |

| |articles as dockets, ledgers and small tools. | | | |

| |Although a sedentary job is defined as one, which | | | |

| |involves sitting, a certain amount of walking and | | | |

| |standing is often necessary in carrying out job | | | |

| |duties. Jobs are sedentary if walking and | | | |

| |standing are required only occasionally and other | | | |

| |sedentary criteria are met. | | | |

|X |Light: Ability to lift up to 20 pounds maximum |Up to 20# |Up to 10# or requires |Negligible or constant push/pull |

| |with frequent lifting and/or carrying of objects | |significant walking or |of items of negligible weight |

| |weighing up to 10 pounds. Even though the weight | |standing, or requires | |

| |lifted may only be a negligible amount, a job is | |pushing/pulling of arm/leg | |

| |in this category when it requires walking or | |controls | |

| |standing to a significant degree. | | | |

| |Medium: Ability to lift up to 50 pounds maximum |20-50# |10-25# |Negligible-10# |

| |with frequent lifting/and or carrying objects | | | |

| |weighing up to 25 pounds. | | | |

| |Heavy: Ability to lift up to 100 pounds maximum |50-100# |25-50# |10-20# |

| |with frequent lifting and/or carrying objects | | | |

| |weighing up to 50 pounds. | | | |

| |Very Heavy: Ability to lift over 100 pounds with |Over 100# |Over 50# |Over 20# |

| |frequent lifting and/or carrying objects weighing | | | |

| |over 50 pounds. | | | |

|List any other physical requirements or bona fide |NA |

|occupational qualifications: | |

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