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SuccessMaker Enterprise 1.7.2 SP2

Network Installation Guide

RM Community Connect 3.x

RM Community Connect 4.x

Released May 2011

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SuccessMaker is a registered trademark of Pearson Education, Inc. or its affiliates.

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The data and names used to illustrate the screen images may include names of individuals, schools, companies, brands and products. All of the data and names are fictitious; any similarities to actual names are entirely coincidental.

This version of the SuccessMaker software was adapted for use within the United Kingdom by RM Education plc under licence from Pearson Education, Inc.

United Kingdom Localised Content: Copyright © 2009 RM Education plc. All rights reserved.

Text from Pearson Education Installation guides has been localised with permission from Pearson Education, Inc.

All other rights, including copyright and trade secret rights, in this software product, owned and reserved by Pearson Education Inc. and its licensors. Copyright © 2009 Pearson Education, Inc. All rights reserved.

This software product may only be used under licence as expressly authorised by RM Education plc.

Release 2 Installation Guide – 23/02/2012

Contents

Introduction 4

Basic Requirements 4

Microsoft Windows Servers 4

Microsoft Windows Workstations 4

Installation Checklist 4

Software 5

Additional information required 5

Installing SuccessMaker Enterprise 1.7.2 SP2 5

Preparing to install 5

To install the SuccessMaker Enterprise courseware at a Windows workstation 6

Installing Sybase Adaptive Server Anywhere 9 6

Installing Sybase Adaptive Server Anywhere 3850 EBF 7

Installing Sybase Adaptive Server Anywhere 3951 EBF 7

Installing the SuccessMaker Enterprise 1.7.2 Management System 8

Modifying User File Rights 9

Configuring the SuccessMaker Enterprise SQL Service 9

Installing SME Courseware to the Server 10

Manually Installing SME 1.7.2 on a test computer 12

Adding the course license code 14

Running the UK Localisation CD 15

Installing Service Pack 1 16

Installing Service Pack 2 16

Creating a test pupil user 17

Testing SuccessMaker Enterprise 17

RM Community Connect Package 18

Community Connect 3.x & 4.x Hash/File Rules 18

Backing up your SME Database 19

Troubleshooting your installation 20

SME SQL Service start issues 20

JZ006 errors when launching SuccessMaker Enterprise client 20

“Unable to load the program. Please check your network connection and try again.” 21

“Please insert SuccessMaker DVD 1 in to the CD-ROM drive.” when launching courses 21

Introduction

This guide describes how to install SuccessMaker Enterprise 1.7.2 on a RM Community Connect 3.x and 4.x network.

SuccessMaker Enterprise 1.7.2 SP2 includes support for Microsoft Windows XP, Microsoft Windows Vista and Microsoft Windows 7 computers.

It also supports the following Windows Server based operating systems

• Microsoft® Windows® Server 2000 SP4

• Microsoft® Windows® Server 2003 SP2

• Microsoft® Windows® Server 2008

Basic Requirements

Microsoft Windows Servers

• TCP/IP is installed and configured with a static IP address on your server

• 8 GB of free disk space to install the SuccessMaker Enterprise management system and course content on the drive hosting the RMPublic folder

• 300 MB of free disk space on the server’s system drive to install Sybase Adaptive Server Anywhere 9 SQL Server software.

• A DVD drive in the server (or client).

Microsoft Windows Workstations

• Microsoft Windows XP Professional SP2

• Microsoft Windows Vista Ultimate

• Microsoft Windows Vista Business

• Microsoft Windows 7

• Screen resolution of 1024 x 768 or above (widescreen resolutions are supported)

• 220MB free disk space

• A DVD drive to install course SuccessMaker Enterprise if server does not have a DVD drive

• Adobe® Reader® software installed to view the PDF documentation. You can download this free from .

• QuickTime® Player version 7.2.x or later installed to view lessons. You can download QuickTime free from quicktime/download.

Installation Checklist

To complete the installation successfully, it is essential that you have the following resources and information on hand. Please complete the checklist below before starting installation.

Important: This SME installation process requires a server reboot. Bear this is mind when carrying out the installation.

Software

You will require the following installation disks

• SuccessMaker Enterprise v1.7.2 Installation DVD

• SuccessMaker Enterprise v1.7.2 Content DVD

• SuccessMaker Enterprise v1.7.2 Service Pack 1 & 2 Installation CD

• SuccessMaker Enterprise v1.7.2 UK Localisation and RM Community Connect Package

Additional information required

An appropriate administrative user name and password for the server:

User name: _______________________________

Password: _________________________________

IP address of server: _________________________________

Courseware licence key. If you can’t locate this key please contact RM Support who can issue a new one. Call us on 0845 404 0000 or email lightboxsuppport@

Licence Key: _________________________________

Installing SuccessMaker Enterprise 1.7.2 SP2

NOTE: SuccessMaker Enterprise 1.7.2 course content requires approximately 8GB of free disk space on the hard disk which contains the RMPublic folder. Consult your support team if your drive does not have sufficient space.

SuccessMaker Enterprise will only install through a mapped drive, so you need to ensure that the P: drive is mapped to the RMPublic share on your server before starting.

Preparing to install

1. Logon to the server as an Administrator level user

2. Load My Computer and ensure that P: is mapped to the RMPublic folder.

a. From the Tools menu, select Map Network Drive

b. Use the Drive drop down box to select P: from the list

c. Type the UNC path to the location of the RMPublic folder – e.g. \\CCX-SRV-01\RMPublic

d. Click Finish.

e. A new window will be displayed showing the contents of the RMPublic drive.

To install the SuccessMaker Enterprise courseware at a Windows workstation

The process is identical to installing from the server, but make sure you have mapped the SME drive on the workstation before running the setup program.

NOTE: Before you can setup.exe on a Windows Vista or Windows 7 workstation, you must turn off User Account Control (UAC). If this feature is not turned off you will not be able to install to a mapped drive.

Installing Sybase Adaptive Server Anywhere 9

Note: On Windows Server 2008 R2 Sybase Adaptive Server Anywhere 9 has to be installed before SuccessMaker Enterprise. This is due to it using the 32bit version, which cannot be ‘silently’ installed on a 64bit platform.

Insert the SuccessMaker Enterprise 1.7.2 Installation DVD in to the servers DVD drive

1. Click the Start button and then click Run.

• Enter X:\Sybase\anywhere\Win32\setup.exe (where ‘X:’ is the drive letter for your CD ROM drive). click OK

2. Setup has detected that you are running on a 64-bit computer. To install the 64-bit version of SQL Anywhere, terminate this install, insert the Windows 64bit CD, and run Setup. Do you want to terminate now? click No

3. Welcome click Next

4. License Agreement

• Select United Kingdom

• Select I accept the terms of this agreement option click Next

5. Choose Location click Next

6. Choose Shared Components Location click Next

7. Select Components click Next

8. Server License

• Enter your school name in the Name and Company fields

• Enter 1000 in the Licensed Units field

• Select Networked Seat (per-seat) model click Next

9. Select Program Folder click Next

10. Start Copying Files click Next

11. Setup Complete

• Deselect Yes I want to view the iAnywhere Online Resources click Finish

12. InstallShield Wizard Complete

• Select No, I will restart my computer later click Finish

Installing Sybase Adaptive Server Anywhere 3850 EBF

Note: Sybase ASA 3850 EBF is a service pack for Sybase Adaptive Server Anywhere

Insert the SuccessMaker Enterprise 1.7.2 Installation DVD in to the servers DVD drive.

1. Click the Start button and then click Run.

• Enter X:\Sybase\EBF\Win32\setup.exe (where ‘X:’ is the drive letter for your CD ROM drive). click OK

2. Choose Setup Language click Next

3. Setup has detected that you are running on a 64-bit computer. To install the 64-bit version of SQL Anywhere, terminate this install, insert the Windows 64bit CD, and run Setup. Do you want to terminate now? click No

4. Setup has detected that this system does not support short file names (8.3). This will prevent some of the sample databases from being generated during the install click OK

5. SQL Anywhere 9 EBF click Next

6. License Agreement

• Select United Kingdom

• Select I accept the terms of this agreement option click Next

7. Choose Location click Next

8. Choose Shared Component Location click Next

9. Choose Samples Location click Next

10. Select Components click Next

11. Start Copying Files click Next

12. Setup Complete

• Deselect Yes, I want to view the ReadMe file click Finish

Installing Sybase Adaptive Server Anywhere 3951 EBF

Note: Sybase ASA 3951 EBF is a service pack and provides support for 64bit server platforms.

Insert the SuccessMaker Enterprise 1.7.2 Installation DVD in to the servers DVD drive.

1. Click the Start button and then click Run.

• Enter X:\EBF3951\SA9_Full_WIN32.902_EBF_3951.exe (where ‘X:’ is the drive letter for your CD ROM drive). click OK

2. Welcome to the InstallShield Wizard Click Next

3. Choose Setup Language click Next

4. Setup has detected that you are running on a 64-bit computer. To install the 64-bit version of SQL Anywhere, terminate this install, insert the Windows 64bit CD, and run Setup. Do you want to terminate now? click No

5. SQL Anywhere 9 EBF click Next

6. License Agreement

• Select United Kingdom

• Select I accept the terms of this agreement option click Next

7. Choose Location click Next

8. Choose Shared Component Location click Next

9. If you see a message stating you are using Windows Vista and access to the Program Files folder click OK

10. Choose Samples Location click Next

11. Select Components click Next

12. Start Copying Files click Next

13. Setup Complete click Finish

Installing the SuccessMaker Enterprise 1.7.2 Management System

Note: This Management System installation will only installed to a mapped drive letter. Ensure that the RMPublic folder is mapped on the server before running the installer.

Insert the SuccessMaker Enterprise 1.7.2 Installation DVD into the servers DVD drive

1. Click the Start button and then click Run. Enter X:\School\setup.exe (where ‘X:’ is the drive letter for your CD ROM drive). click OK

2. Welcome to Pearson click Next

3. Pearson Setup Instructions click Yes

4. Installation Type, Select Local Server Installation click Next

5. Select Drive

• Select the drive you have mapped click Next

6. Database Server Information

• IP Address – This servers fixed IP address

• Port # - Leave the default 2638 TCP port click Next

7. Server Information click Next

8. Information Summary click Next

9. Product Registration

• Lab Name – Enter your school name (the text entered here is displayed on the login screen for SuccessMaker Enterprise)

• Lab Number – Enter your RM Customer ID

• Database ID – Leave default click Next

10. Product Registration Summary click Next

11. Click Finish to Exit the Setup click Finish

Modifying User File Rights

After you install SuccessMaker Enterprise 1.7.2 on your server, you must set additional rights to one of the SuccessMaker folders.

To modify user file rights:

1. Log on to your server as a user with administrative rights.

2. Open the RMPublic\ResultsManager\SuccessMaker\SupportS folder.

3. Right-click the Doc folder, click Properties.

4. Click the Security tab.

5. Highlight the Everyone group.

6. Tick the Modify access permission.

7. Click Advanced then tick Replace permission entries on all child objects with entries shown here that apply to child objects.

8. Click Apply, Yes, OK and OK.

Configuring the SuccessMaker Enterprise SQL Service

This section details how to create the SQL Database service for SuccessMaker Enterprise 1.7.2

1. From the Windows Task bar click Start > Programs > SQL Anywhere 9 > Sybase Central

2. Highlight Adaptive Server Anywhere 9 from the folder list

3. Choose the Services tab

4. Click the New Service icon in the toolbar. [pic]

5. The Create a New Service wizard is displayed

6. Type SME as the new Sybase service name click Next

7. Which type of service do you wish to create?

• Select Network Database Server click Next

8. What executable do you want to use for this service?

• Leave default click Next

9. What Parameters do you want to use for this service?

-n SME -qp -ti 0 -x tcpip X:\RMPublic\ResultsManager\SuccessMaker\database\SME.db

[pic] click Next

Important: In the parameters above, X: is the physical drive letter to where you installed the SuccessMaker Enterprise Management System. Ensure that you do not enter the mapped drive letter in the command line.

10. Under which account do you want this service to run?

• Select Local system account

• Deselect Allow service to interact with desktop. click Next

11. Which startup type do you want to use for this server?

• Select Automatic click Next

12. Select the Start the service now box click Finish

13. In Sybase Central services, check that the service is running, and then close the program.

[pic]

Installing SME Courseware to the Server

IMPORTANT: SuccessMaker Enterprise courseware can be installed to the server at the server itself. If the server does not have a DVD drive, the courseware can be installed from any workstation which has a DVD drive.

Insert the SuccessMaker Enterprise 1.7.2 Content DVD into the servers DVD drive

1. Click Start, then Run. Type X:\setup.exe (where X: is the drive letter of your DVD drive) click OK

2. Introduction click Next

3. Install Location

• Select your SME mapped drive P: click Next

4. Choose Install Set, ensure only the following 12 courses are ticked. The other courses are not activated and will not run (installing them will waste 3.5 GB of disk space).s

• Discover English

• First Adventure Bookshelf

• Initial Reading

• Maths Concepts and Skills

• Math Investigations

• Math Processor

• Reading Adventures

• Reading Investigations

• Reading Readiness

• Reader’s Workshop

• Spelling Skills

• Writer’s Studio click Next

5. Pre-Installation Summary click Install

6. Install Complete click Done

7. Remove the DVD from the drive.

Manually Installing SME 1.7.2 on a test computer

This section tells you how to set up SME 1.7.2 on your Microsoft Windows clients to continue the installation.

NOTE: The first workstation has to be manually installed. Do not allocate the RM Community Connect Package to a workstation at this point.

[pic]

The SuccessMaker Enterprise program runs through a mapped drive, and it is essential that this drive is available to all users of the program on logon to the computer.

Some SuccessMaker Enterprise courses require QuickTime 7.2 or later installed. Ensure you have installed this before proceeding.

1. Click the Start button and then Run. Enter P:\ResultsManager\SuccessMaker\WorkSt\Setup.exe (where P: is your mapped drive letter) click OK

[pic]

2. Introduction click Next

Note: On Windows Vista and Windows 7 computers it may ask which drive letter you are installing the client program from. See screen shot below. Windows 2000/XP will skip this stage.

Note: Before you can setup.exe on a Windows Vista or Windows 7 workstation, you must turn off User Account Control (UAC). If this feature is not turned off you will not be able to install to a mapped drive.

[pic]

3. Pre-Installation Summary click Install

4. Install Complete click Done

5. System Restart Required click Yes

A shortcut to SuccessMaker Enterprise is created on the Desktop and also within the Programs structure off the Start menu. You will need to make sure that this shortcut is distributed to your pupil and staff desktops for the required users.

[pic]

Adding the course license code

1. Logon to your test workstation as a standard pupil user.

2. Click Start, All Programs, Core Programs and then select the RM SuccessMaker Enterprise shortcut. The SuccessMaker Enterprise login screen should now load.

3. Login using

User = sysman

Password = smelearn

4. Click on the Teacher Standard interface.

5. From the Resource menu, select License Manager.

6. From the License Key menu, select Add a License Key.

7. Enter the course license key exactly as it is shown on your paperwork and click OK.

NOTE: If you can’t locate your course license code, please contact RM Support who will be able to supply you with one.

8. From the View menu, select License Keys and ensure that you have the correct number of licenses for courses you have purchased.

9. From the Licence Key menu, select Exit.

10. From the File menu, select Exit

11. Press Escape to close SuccessMaker Enterprise

Running the UK Localisation CD

The UK Localisation CD sets the correct regional settings for the courses which support it, and copies on the UK specific course reports.

Insert the SuccessMaker Enterprise v1.7.2 UK Localisation and RM Community Connect Package into the DVD drive

NOTE: The Localisation installer may ask you for the path to certain files.

DBISQL.EXE

32bit Windows c:\Program Files\Sybase\SQL Anywhere 9\win32\dbisql.exe

64bit Windows c:\Program Files (x86)\Sybase\SQL Anywhere 9\win32\dbisql.exe

SME.DB

D:RMPublic\ResultsManager\SuccessMaker\Database\SME.DB

1. If the program does not automatically start, click Start, and then click Run. Type X:\Setup.exe (where X: is the drive letter of your CD drive) click OK

2. Introduction click Next

3. Choose your report type

Select the correct region for your schools location.

National Curriculum Levels

Displays National Curriculum levels for students in the following course reports:

▪ Maths Concepts and Skills

▪ Reading Readiness

▪ Initial Reading

▪ Reader’s Workshop

Scottish 5–14 Levels

Displays Scottish 5–14 levels for students in the following course report:

▪ Maths Concepts and Skills

click Next

4. Pre-Installation Summary click Install

5. Install Complete click Done

Installing Service Pack 1

NOTE: Service Pack 1 can only be installed after the SuccessMaker Enterprise client program has been launched and logged in to for the first time.

Insert the SuccessMaker Enterprise v1.7.2 Service Pack 1 & 2 Installation CD into the servers DVD drive

1. Click Start, Run and type X:\SMe_1.7.2_ServicePack1.EXE (where X: is the drive letter for your CD drive) click OK.

2. Introduction click Next

3. Select Install Type

• Leave default School / Standalone / District click Next

4. Select a Install click Next

5. Backup and Validate

• Leave both options ticked click Next

6. Pre-Installation Summary click Install

7. Install Complete click Done

Installing Service Pack 2

NOTE: Service Pack 2 can only be installed after Service Pack 1

Insert the SuccessMaker Enterprise v1.7.2 Service Pack 1 & 2 Installation CD into the servers DVD drive

1. Click Start, Run and type X:\SMe_v1.7.2_Service Pack2.exe (where X: is the drive letter for your CD drive) click OK.

2. Introduction click Next

3. Select a Install click Next

4. Backup and Validate

• Leave both options ticked click Next

5. Pre-Installation Summary click Install

6. Install Complete click Done

7. Remove the CD.

8. Launch SuccessMaker Enterprise 1.7.2 to allow the client workstation files to update. Close once this has completed by pressing the Escape key.

Creating a test pupil user

1. Logon to your test workstation as a standard pupil user.

2. Click Start, All Programs, Core Programs and then select the RM SuccessMaker Enterprise shortcut. The SuccessMaker Enterprise login screen should now load.

3. Login using

User = sysman

Password = smelearn

4. Click on the Teacher Standard interface

5. From the User menu, select New User. Enter the following details.

First Name = test

Last Name = user

User Name = test

Password = password

Confirm Password = password

User Type = Level 10 - Student

Click OK.

6. Click Assignments on the test user’s details page.

7. Click Assign.

8. Highlight the course at the top of the list, hold down the Shift key then click on the course at the bottom of the list. Click OK.

9. Click Set on each of the individual courses to set the default starting level.

10. Close the user’s properties page by clicking the box in the upper right corner.

11. Logout by clicking the red cross in the top right corner of the screen.

Testing SuccessMaker Enterprise

There are 2 things to test within SuccessMaker Enterprise as a test user. The first is to ensure that the student’s courses load without error, and the second to make sure that the reporting system functions correctly.

1. Logon to your test workstation as your test pupil user.

2. Launch SuccessMaker Enterprise

3. Login using

User = test

Password = password

4. Click on the Laptop on the desk. Select each course in turn and click Go. Answer a few questions then select File and Exit to return to the Choose a Lesson window.

5. When you have run all the courses, click Stop on the Choose a Lesson window.

6. Click on the classroom door to logout of the test pupil account.

7. Login using

User = sysman

Password = smelearn

8. Select the Teacher Standard interface.

9. Expand All Users group in the User Selector.

10. Highlight your Test user, and then select Print for Selected User from the Report menu.

11. Expand Course Reports in the Course Select window.

12. Select one of the courses you ran earlier then click View Options, then click View. An RM branded report will be displayed with details on the questions you answered earlier.

RM Community Connect Package

An RM Community Connect Package is supplied on the SuccessMaker Enterprise v1.7.2 UK Localisation and RM Community Connect Package CD.

This needs to be imported in to the RM Management Console, and then allocated/assigned to the relevant workstations. It also includes a shortcut which will need to be added to your Program Sets. Refer to your network documentation for details on how to do this.

Community Connect 3.x & 4.x Hash/File Rules

The following files require a Hash/File rules created for them in the RM Management Console. Refer to your network documentation for information on how to add these.

• P:\ResultsManager\SuccessMaker\Bin\launcher.exe

• P:\ResultsManager\SuccessMaker\Bin\LOGIN.EXE

• P:\ResultsManager\SuccessMaker\Activity\DrvLaun\GENLAUN.EXE

• P:\ResultsManager\SuccessMaker\CourseResource\Start.exe

• P:\ResultsManager\SuccessMaker\Jre\bin\java.exe

• P:\ResultsManager\SuccessMaker\Jre\bin\javaw.exe

• P:\ResultsManager\SuccessMaker\Jre\bin\javaws.exe

Backing up your SME Database

The SuccessMaker Enterprise 1.7.2 backup tool allows you to do a live backup of SuccessMaker Enterprise database without stopping the Sybase database service. After the backup has run, you can archive the files to your backup media.

Warning: If you do not backup your database then you may lose your data in the event of a server failure. The SQL database is an open file, so will not be backed up with your usual overnight backups unless you configure the following script file

1. Logon to your Windows Server as an Administrator level user.

2. Open Windows Explorer and navigate to RMPublic\ResultsManager\SuccessMaker\Livebackup (or which fixed drive letter is appropriate for your server.

3. Right-click LiveBackup.bat and select Edit.

4. Delete the contents of the current file and replace with the following single line of text

dbbackup –c “ENG=SME;uid=backupdba;pwd=sql” d:\SMEBackup –r –y

Save the file and Exit notepad.

5. Create the SMEBackup folder in the location specified in the command line (you can create this where ever is appropriate for your network, but make sure the script file uses the same location).

6. Double-click on the LiveBackup.bat file to run the script.

7. Navigate to the SMEBackup folder and ensure that you have 2 files – SME.DB & SME.LOG.

NOTE: You can use the Task Scheduler on your server to automate the running of this script file, or some backup software will allow you to run a pre-job script file. Please refer to your network/backup software instructions for further guidance.

Troubleshooting your installation

SME SQL Service start issues

Could not open/read file:

Incorrect or misspelt path to database. Check parameters on SME service.

Database cannot be started – Permission denied

Incorrect access permissions on the SME structure. The system account requires Full Control to start the service. Confirm this is in set.

JZ006 errors when launching SuccessMaker Enterprise client

Error: JZ006: Caught IOException: .ConnectExceptions: Connection refused: connect

1. Confirm that the SME Service is running on the server

2. The SME service will use UDP port 2638 by default. If that port is currently in use, it will start on the next available port – 2639.

To confirm if UDP port 2639 is currently in use: At the server from a command prompt run NETSTAT –A Look through the resulting information and see if UDP 2638 is listed. This will show as

UDP your_server_name:2638 *:*

To resolve this issue, an additional parameter is added to the SME SQL service parameters

-n SME -qp -ti 0 –x tcpip(ServerPort=2639)

Then update ResultsManager\SuccessMaker\Library\DataAccess.Properties

[Properties]

Driver=com.sybase.jdbc2.jdbc.SybDriver

URL=jdbc:Sybase:Tds::2639

Restart the SME SQL service and relaunch the SuccessMaker Enterprise client

Error: JZ006: Caught IOException: .ConnectExceptions: Connection timed out: connect

Incorrect IP address specified during installation. Check ResultsManager\SuccessMaker\Library\DataAccess.Properties for correct IP address

[Properties]

Driver=com.sybase.jdbc2.jdbc.SybDriver

URL=jdbc:Sybase:Tds::2638

“Unable to load the program. Please check your network connection and try again.”

Check that the mapped drive is connected. SuccessMaker Enterprise runs through a mapped drive, and if the drive is not connected the program will fail to run.

Check the properties of the shortcut on the desktop. The Start In line should point to the ResultsManager folder structure on the mapped drive. The example below is correct when M: is used for the mapped drive. The Target line should not be changed in any circumstance.

[pic]

“Please insert SuccessMaker DVD 1 in to the CD-ROM drive.” when launching courses

This is caused by an issue with the installation of the courseware DVD. SuccessMaker searches connected drive letters until it locates a file called CURRSERV.INI and will then look for the content on that drive letter.

If it either can’t find that file, or once it has found it, can’t locate the content folder called CAI it will fail with this message.

Look in the mapped drive letter you are using for both the CURRSERV.INI and the CAI folder.

[pic]

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