COMPUTER MAINTENANCE AND REPAIR



Computer Maintenance And Repair WVEIS Code 1703

This course will provide students with the necessary skills to detect and correct hardware and software faults in personal computers.

Standard 1: Demonstrate safe practices when working with electronic devices. (1703.S.1)

Safe Practices Objectives

Students will:

1703.1.1 Identify types of computer viruses and the methods of removing and protecting against them.

1703.1.2 Identify and demonstrate proper usage of the components of a basic technician’s toolkit.

1703.1.3 Demonstrate proper use of a multimeter.

Standard 2: Identify and define hardware. (1703.S.2)

Hardware Objectives

Students will:

1703.2.1 Demonstrate knowledge of basic systems components.

1703.2.2 Use a block diagram to identify the ALU, control and memory components of the system unit and explain each.

1703.2.3 Describe the differences between RAM and ROM memory.

1703.2.4 Identify and explain the usage of several of the more common input devices.

1703.2.5 Identify several special-purpose output devices.

1703.2.6 Describe the differences between monochrome and color display screens.

1703.2.7 Identify and explain the difference between impact and non impact printers.

1703.2.8 Describe the need for auxiliary storage devices.

1703.2.9 Identify the various types and characteristics of auxiliary storage devices.

1703.2.10 Identify several of the more common magnetic disk devices, explain how they function, and describe how they are used.

1703.2.11 Identify optical storage devices, explain how they function, and describe how they are used.

1703.2.12 Identify magnetic tape devices, explain how they function, and are used.

1703.2.13 Identify and explain the difference between cathode ray tube (CRT) and liquid crystal display (LCD) technology.

1703.2.14 Identify and describe interactive processing and batch processing.

Standard 3: Troubleshoot system components. (1703.S.3)

System Components Objectives

Students will:

1703.3.1 Demonstrate correct system disassembly and reassembly.

1703.3.2 Identify and correct common faults in system unit components.

1703.3.3 Identify and correct common faults in I/O devices.

1703.3.4 Identify and correct common faults in operating system components and drives.

1703.3.5 Identify and correct common faults in applications.

1703.3.6 Utilize operating system components, diagnostic software and supplied documentation to detect and correct faults.

1703.3.7 Understand the proper procedure for contacting technical support services.

Standard 4: Demonstrate proper customer support procedures. (1703.S.4)

Proper Customer Support Objectives

Students will:

1703.4.1 Demonstrate proper telephone and personal etiquette.

1703.4.2 Discuss various questioning techniques.

1703.4.3 Perform after-call follow-up.

1703.4.4 Maintain logs.

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