Senior Analyst



Senior AnalystAnalytics and Reporting, Operations Service Delivery & OperationsTo support the Manager, Analytics and Reporting to provide high quality and best practice reporting, insights and analytics capabilities and services across SDO, so as to enhance service delivery, the customer experience and business performance.Reporting to Manager, Analytics and ReportingLocation: WellingtonSalary range: Delivery IWhat we do matters – our purposeOur purpose is to serve and connect people, communities and government to build a safe, prosperous and respected nation.In other words, it’s all about helping to make New Zealand better for New Zealanders.How we do things around here – our principlesWe make it easy, we make it work Customer centredMake things even betterWe’re stronger together Work as a teamValue each otherWe take pride in what we do Make a positive differenceStrive for excellenceWorking effectively with MāoriTe Aka Taiwhenua – our Māori Strategic Framework – enables us to work effectively with Māori. We accept our privileged role and responsibility of holding and protecting the Treaty of Waitangi / Te Tiriti o Waitangi.What you will do to contributeAs a result we will seeAnalysis, Insight and AdviceLead specific analysis projects involving complex issuesDevelop sound understanding of environment and rigorous analysisPrepare and present reports and briefings on complex analysis findings appropriate to the audienceSupport the Manager Analytics and Reporting in collating insight and data from both internal and external sources (data feeds, environmental scanning, customer research etc.) and providing it in a way that sets the scene for the strategic direction of the BranchPeer review work of other analystsAnalysis requests and advice delivered to a high standard in a timely mannerSDO has the insights needed to enable continuous improvement of service delivery, customer experience and business performance.SDO leaders appropriately advisedBranch decisions are evidence basedManager Analytics and Reporting supported in implementing Becoming Data Driven StrategyAnalytical work meets appropriate standardsBenefits Realisation and Business ImprovementLead development of an across branch roadmap of benefits realisation for all SDO projects.Manage benefit measurement development and on-going benefit realisation measurement for the branchWork with Finance and the Branch (including Te Ara Manaaki) to develop Activity Based Costing models and lead the maintenance of those models on an on-going basisDevelop an across branch presence as a go to person for benefits realisation advice and support.Lead development of benefit realisation measures and baselinesMonitor and evaluate the effectiveness of specific implemented initiatives, products and servicesLead particular analysis to identify gaps, risks or improvements in current operational processes, policies and practicesThe branch will have clear expectations of when measures and data need to be completed.Benefit realisation measurement consistently takes place in a timely mannerAll external benefit realisation reporting requirements are metTe Ara Manaaki benefit realisation is successfully transferred to BAUContinuous improvement of services and products is supportedManagement SupportEnsure relevant managers and team leaders are informed on key issues affecting the delivery of the Branch’s products and work programme objectivesProvide in-depth analysis and advice to the GM Operations and other SDO senior managers to inform the management of day to day branch-wide issuesDevelop and lead performance management reporting to meet Branch needs and demonstrate movement towards, or barriers affecting, achievement of outputs and outcomesIn particular, lead and manage the development of external accountability measures that meet Branch needs in a changing environmentIn particular, lead and manage the monthly DCE report which is presented at SDOLTDevelop, maintain and deliver reporting dashboardsWork with Business Assurance and other business managers to develop and deliver analytics models that support the identification and management of risks within the system of service delivery for Identity and Life Event Products and ServicesSupport the Manager, Analytics and Reporting as requiredManagers understand what insights mean for their businessManagers understand key issues affecting delivery of products and objectivesManagers informed of branch-wide issuesManagers have evidence of success or barriers to successExternal accountability measures meet requirements from the centre and business needsData and analytics are used to mitigate risks and support business assurance reportingStrategic leadershipSupport teh Manager, Analytics and Reporting in setting the direction and building the capability of Analytics and Reporting Support the development and implementation of the Becoming Data Driven roadmapProvide input into the strategic use of analytics and business intelligence across DIAThe Senior analyst contributes thought leadership to the Analytics and Reporting teamData and analytics being used to inform decision making, enhance the customer experience and improve business performanceData GovernanceChair the Data Technical Experts GroupManage the Data Technical Experts Group including making sure that papers are fit for purpose, received in a timely manner and that the membership maintains representativeness.Draft and maintain the Terms of Reference for both the Data Technical Experts Group and the Data Governance BoardSupport the Chair of the Data Governance BoardLead development of reporting on the implementation of Data Governance decisions including ensuring that reporting systems are set upBuild relationships with external data governance practitioners, in particular the All of Government data governance group in StatsNZSupport the DIA Challenge Review Committee representative in providing a DIA view of proposed All of Government standardsExpand the scope of the Data Technical Experts Group in an iterative fashion as data governance matures in SDO, and support the Chair of the Data Governance Board to do the sameData Governance supports and enables the implementation of Te Ara ManaakiData Governance supports the outcomes of the Becoming Data Driven StrategyRelationship ManagementBuild and maintain effective working relationships with SDO management and other staff within SDO and the wider organisationEstablish, build and maintain effective working relationships with internal and external stakeholders as requiredSupport the Manager Analytics and Reporting in proactively engaging and communicating with managers and analysts across SDO to disseminate key messagesProvide advice and support as required.Working relationships enable collaborative work to be carried out and deadlines metAnalytics, reporting and insights improve service delivery, the customer experience and business performanceKey messages are communicated Work is accessible and respectedHealth and safety (for self)Work safely and take responsibility for keeping self and colleagues free from harmReport all incidents and hazards promptlyKnow what to do in the event of an emergencyCooperate in implementing return to work plansA safe and healthy workplace for all people using our sites as a place of work.Health and safety guidelines are followedAdviseCollaborate withInfluenceInformManage/leadDeliver toWho you will work with to get the job doneInternalPerformance Manager, Director Branch Development and Support, Advisers Branch Development and SupportSDO General Managers and ManagersExternalCentral Agencies and other Government DepartmentsRelevant networks and professional associationsYour delegations Human Resources and financial delegationsNilDirect reportsNilYour success profile for this roleWhat you will bring specificallyAt DIA, we have a Capability Framework to help guide our people towards the behaviours and skills needed to be successful. The core success profile for this role is Specialist.Keys to Success:Problem solvingCritical thinkingInterpersonal savvyNavigating complexityCommunicating with influenceTechnical and specialist learningExperience: Proven experience working with large datasets across multiple systemsProven experience developing and maintaining performance measurement systemsExperience developing business models including cost to serveExperience or sound knowledge of data governance processesExperience developing and providing Customer Insight, including customer segmentation Experience or sound knowledge of managing a programme of benefit realisation measurementSound knowledge of theory and techniques of quantitative and qualitative approaches and their applicationSound knowledge and practise of quantitative research methodology and analysis (including administrative and survey data)Knowledge:Understanding of the political process and the role and place of public service agencies and a commitment to the overall goals and objectives of the New Zealand public services, including partnership with Māori in the context of the Treaty of Waitangi.Skills:Strong analytical skillsExcellent communication skillsProven ability to establish, build and maintain highly effective working relationshipsProblem solving skills at a level to work through issues of complexity Strong time management and organisational skillsStrong SAS and Excel user. Experience with analytical tools like Google Analytics 360, PowerBIMentoring of analystsQualifications:A relevant tertiary qualificationOther requirements New Zealand Citizenship Ability to obtain a satisfactory Ministry of Justice Criminal Conviction Check. ................
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