Account Manager - Dakkota Integrated Systems



0-63500Key Areas of Responsibility (Answerable for the following end results)Nurture existing customer relationships, develop new contacts at decision making levels, broaden contacts to include multiple disciplines, customer expert (know the org structure, initiatives, trends, etc.); Customer and Program specific.Understands the specific customer requirements and allowable.Responds to the needs and concerns of the customer – single point contact for current business.Maintains Price Tracking, including updated (CEW/PBD/1804/etc.) to latest level for all shipped parts (including service).Maintain an active Open Commercial Issues list to be shared weekly with Manager & mercial issue recovery / strategy / closure; inclusive of customer alerts.Single Point contact for customer cost reduction activities (MCR, TVM, LTA, LTPA, etc.).Understands and supports financial performance. Participates in margin review process/meetings where applicable.Process approved Electronic Quotation Submissions (ATP/CN/etc.) in Customer on-line portals (including Service).Participate in program change activity via internal MQ1 process.Acts as the Commercial lead for program from award of PO through program build out, inclusive of all outstanding financial issues.Document all activities as required.Adhere to all company guidelines for Emergency Evacuation to ensure employee safety.Any additional responsibility deemed necessary by management.03619500Competencies Business AcumenCommunication ProficiencyCustomer/Client FocusResults DrivenOrganizational Skills 06540500Limits of AuthorityAdvise Department Manager of those situations that may pose a significant risk to the program, product assurance, facilities, employee safety or customer satisfaction results. Initiate actions to prevent the occurrence of any nonconformance relating to product, process & systems.Identify and record any problems relating to the product, process or system.Initiate, recommend or provide solutions through the appropriate channels and verify implementation.Develop and present pricing to the customer.011049000Basic Education, Experience and Skills RequiredBachelor’s degree in a technical engineering discipline, or non-technical business-related field or equivalent combination of education and experience.Experience in automotive manufacturing environment preferred.Strong interpersonal and communication skills.Proficient in computer-based applications with emphasis on presentation & analytical tools.Able to maintain confidential information.09334500Internal Training RequirementsRequired Training (Minimum Requirements)Dakkota OrientationDakkota Vision and CultureDepartmental TrainingProcess 01 – New Business Development, Account Management and Contract Review Company TrainingBOS OverviewInformation TechnologyOutlookDakkota Code of ConductTrans4M Overview Engineering Change Management (MQ1)Quality Mission StatementExpense ReportingTravel Management System08890000Health, Safety and Physical Demand RequirementsNormal amount of sitting and standing, average mobility to move around an office and plant environment, able to conduct normal amount of work on a computer. 07112000Risks Associated with Job FunctionNone08382000Travel Requirements Up to 50% travel requiredValid driver’s license required09779000The above points have been explained sufficiently.Employee’s Name (Please Print)DateEmployee’s Signature ................
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