Alabama A&M University - Alabama A&M University
Biz Starter123 Starter Drive – Huntsville, AL 35816 bizstarter@bulldogs.aamu.edu 123-450-0012SUMMARYEntrepreneurship Major with strong intrapreneurship skills seeking an internship or co-op opportunityThree years of progressive retail and customer service experienceProficiency with Microsoft Office Suite, PowerPoint and AccessProven ability to launch projects from concept to executionEDUCATIONAlabama A&M UniversityNormal, ALB.S., Entrepreneurship, expected May 20xxENTREPRENEURSHIP PROJECTSuccessfully completed an Entrepreneur Simulation project that was focused on the essentials of running a small retail business. Managed staffing and work schedules for ten staff. Learned about the direct impact of marketing and promotion on sales. Gained practice running the operations side of a small business. Learned how to read and utilize basic financial statements to make sound business decisions. Discovered the effect of good business practices within a local community.WORK EXPERIENCEComputers R Us | Customer Service Lead, Huntsville, AL (50 hours/week)June 20xx – PresentManage and motivate a team of six that greet, promptly assist and process merchandise paymentsProposed new process to engage clients; purchases from those customers increased by 20% in three monthsEnsure that shelves are adequately stocked, and that merchandise is displayed to maximize salesBest Hotel | Front Desk Operations Team Lead, Chicago, ILMarch 20xx– Feb. 20xxLed a team of four in absence of managerProvided prompt, attentive service to guests checking in and out of hotel Handled cash and credit card transactions with accuracy and precisionWestgate Resort Call Center | Operator, Atlanta, GAJuly 20xx – March 20xxHelped new and returning guests plan memorable vacationsMade reservations, welcomed guests and processed cash and credit card transactionsMade a recommendation to better screen calls; operators increased incoming call handling by 15% and reduced transferred call errors by 25% ................
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