Heron Botanicals



Heron Botanicals is Currently hiring. Please see below for full job description. Please send cover letter and resume to office@.Job Title: Quality Affairs ManagerPrimary PurposeOversight of staff and tasks associated with quality control of data, records, procedures, and processes at Heron Botanicals, in order to ensure quality of all finished products. Immediate Supervisor: General ManagerScheduleFlexible within typical office hours, depending on availability, employment status, and labor needs. Weekends and holidays off.Employment status: Part- or full-time; permanent. May be FLSA non-exempt, hourly, or salary, as negotiated at hire.Performance Review Schedule: 3 mos., 6 mos., and annually thereafter. Wage review annually. Compensation PackagePay Range: $16-19/hr, or salary equivalent, DOE. Healthcare: Medical and dental insurance per company policy.Paid Leave: vacation and sick leave per company policy.Paid Holidays: New Year’s Day, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas, New Year’s Eve, and birthday.Employee Discounts: HB Emp./F&F, bulk-herb supplier, buying club discounts.Job RequirementsEducation: Bachelors degree or higher in an applicable field. Prior knowledge of dietary supplement industry and GMP procedures, herbal products and processes, laboratory processes, and/or botanical identification using analytical methods.Skills:Rigorous attention to detail.Strong organizational and communications skills.Strongly self-motivated; able to independently complete a wide variety of tasks including research and procedural development. Basic knowledge of botanical products, including Latin binomial of common Eastern and Western herbs. Ability to navigate in both Windows and Mac operating systems.Prior customer service, sales and/or book keeping experience helpful.Physical Requirements: Requires regular use of a computer and occasional light lifting. General Job DescriptionThe QA Manager is responsible for monitoring relevant state and federal regulations related to dietary supplement production, and ensuring that Heron Botanicals production, distribution, and marketing remains in compliance with all applicable regulations. The QA Manager maintains the quality system used throughout all Heron Botanicals production and distribution operations, and acts as primary QA/QC officer within Heron Botanicals for all processes and procedures involving producing, packaging, and labeling components, raw materials, or dietary supplements. The QA Manager must develop an intricate working knowledge of all Heron Botanicals procedures in order to maintain cGMP standards/regulatory compliance, and is responsible for oversight and maintenance of the required record-keeping systems. Tasks include developing and maintaining Standard Operating Procedures and company policies related to product quality; maintenance of controlled document systems; review of all production records, quality-related complaints; testing and release of components used in production of dietary supplements.DutiesONGOING:Coordinate and review all laboratory sample submissions and results Review and approve or reject each completed batch of finished product.Perform analytical testing (macroscopic, microscopic, organoleptic analysis) of raw herbal materials and finished extracts.Develop raw material and finished product specifications as needed.Investigate and resolve any deviations from established product specifications and procedures; issue material review and disposition decisions when deviations occur.Generate and review production-related documents (master manufacturing records, botanical test records, deviation and material review reports, etc.)File quarterly alcohol tax drawback claims; maintain and update formula approval required for drawback.Liaise with FDA, state department of agriculture, and other regulatory agencies as needed, including management of all inspections, follow-up interactions, and interaction with outside technical consultants as required.Attend weekly management and staff meetings.Attend AHPA meetings and other industry events as needed.Liaise with management as needed to implement policies and procedures.Heron Botanicals is Currently hiring. Please see below for full job description. Please send cover letter and resume to office@.Job Title: Sales CoordinatorPrimary PurposeTo facilitate timely and accurate processing of sales orders, according to cGMP policies and procedures, including record-keeping, inventory, and routine customer service for the sales office.Immediate Supervisor: General ManagerScheduleFlexible within typical office hours, depending on availability, employment status, and labor needs. Weekends and holidays off.Employment status: Part- or full-time; permanent; FLSA non-exempt; hourly.Performance Review Schedule: 3 mos., 6 mos., and annually thereafter. Wage review pensation PackagePay Range: $16-18/hr, DOE Healthcare: Medical and dental insurance per company policy.Paid Leave: vacation and sick leave per company policy.Paid Holidays: New Year’s Day, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas, New Year’s Eve, and birthday.Employee Discounts: HB Emp./F&F, bulk-herb supplier, buying club discounts.Job RequirementsEducation: Bachelor’s degree preferred but not required. Some study in botany, forest ecology, herbalism, business management, marketing/sales, or related.Skills:Attention to detail.Strong organizational and communications skills; ability to communicate professionally with naturopathic physicians.General customer service skills.Self-motivated; able to work independently.Basic knowledge of botanical products, including Latin binomial of common Eastern and Western herbs. Ability to navigate in both Windows and Mac operating systems.Prior customer service, sales and/or book keeping experience helpful.Physical Requirements: must be able to safely bend, stretch, and lift and move up to 30 lbs. on a regular basis. Must be able to stand for long periods of time.General Job DescriptionThe sales department is responsible for the timely and accurate fulfillment of all orders received. The sales coordinator is responsible for tracking orders from receipt through completion, supervising the sales assistant/staff herbalist as needed to complete order fulfillment.Oversight of the order fulfillment process includes customer service, inventory management, and basic record keeping. While the sales and service assistant is available to support order fulfillment and perform assigned tasks as needed, the sales coordinator is responsible for ensuring that all customer service inquiries are resolved, orders are completed in a timely manner, and that packaging and distribution of orders runs smoothly and efficiently.DutiesONGOING/DAILY:Receive, invoice, fill, package and ship orders placed to Heron’s Sales office in a timely manner, and in accordance with existing policies and procedures.Address customer service inquiries and resolve issues in a timely, courteous, and professional manner (including new accounts, service expectations, complaints, returns, etc.). Manage routine communication from the sales office by phone, email, and fax, involving supervisors in more complex service requests, as necessary.Perform new account establishment and account maintenance. Obtain all necessary documentation, including credentials/ID, reseller permit, payment information, restricted product approvals/waivers. WEEKLY/MONTHLY:Attend monthly staff meeting to address scheduling, news, changes to policy/procedures, etc, and communicate regularly with management between meetings to address issues as they arise.Ensure order fulfillment area is cleaned/maintained according to schedule.Maintain inventory of necessary order fulfillment supplies (ink and labels, boxes/packaging, bottles), stock creams and formulas. QUARTERLY:Participate in quarterly inventory count. ................
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