Job Description - Service Manager



Job Description and Expectations – (Parts Counter Sales Representative)

 Reports To: _______________________________________________Title_______________________________

 

Target Responsibilities: .

• Sells outdoor power equipment parts to customers walking or calling into the store.

• Fills parts requests for the service techs and

• Participants in rolling inventory checks.

• Greets customers in a friendly and timely manor.

• Customer Service - Manages difficult or emotional customer situations;

• Responds promptly to customer needs;

• Solicits customer feedback to improve service;

• Responds to requests for service and assistance;

• Speaks clearly and persuasively in positive or negative situations; responds well to questions.

• Follows all company and vendor policies and procedures

• Adaptability - Adapts to changes in the work environment; Manages competing demands;

Daily Duties and Responsibilities:

• Begin each workday with a positive attitude by encouraging each counter person to meet their daily and weekly goals. Work to develop a sense of “team” in the parts department and across other departments.

• Ascertains make, year, and type of part needed, inspects worn, damaged, or defective part to determine replacement required, or advises customer of part needed according to description of malfunction.

• Discusses use and features of various parts.

• Reads catalog, microfiche viewer, or computer for replacement part stock number and price.

• Fills customer orders from stock

• Prepares sales slip or sales contract.

• Receive payment, make proper change and wrap or bag merchandise for customer

• Receives and fills telephone orders for parts

• Advises customer on substitution or modification of part when replacement is not available.

• Examines returned part to determine if defective, and exchanges part or refunds money

• Receives and fills telephone orders for parts

• Alert the parts manager when stock is running low.

Weekly Duties and Responsibilities:

• Marks and stores parts in stockroom according to prearranged system.

• Takes inventory of stock, brochures, bulletins, manuals and publication. Present and accurate count to the parts manager.

• Advise the parts manager of trends in parts usage. Monitor aging inventory and present a report to dept manager.

• Sweep and clean the stock room

Quarterly Duties and Responsibilities:

0. Meet with Parts/Service Manager to discuss improvement processes to be implemented during the next quarter.

Annual Duties and Responsibilities:

1. Meet with Parts/Service Manager to discuss year-end results, goals and objectives for the upcoming year.

I _______________________________________ understand that these are the minimum requirements to continue my employment. Printed Name: Other duties may be assigned as needed and this job description does not limit those other duties..

__________________________________________________________________________________________/Date_________________

Employee Signature

__________________________________________________________________________________________/Date_________________

Manager

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