Alexander Sullivan | Résumé
|Alexander P. Sullivan |alex@ |
|29 Cove Ave., Framingham, MA 01702 | |
|(631) 375-1170 |in/alexanderpsullivan |
| |apsullivan |
Experienced systems engineer, administrator, CRM program manager, and technical project manager. Expertise in systems architecture, Apex and Visualforce development, CRM configuration, and process design/revision. Certified Salesforce Administrator (ADM201). Friendly, dependable, detail-focused, end-user oriented, analytical, self-motivated and organized. Able to utilize out-of-the-box thinking to discover solutions not in the manual and break down barriers to individual and team success.
|Skills |
▪ Full proficiency in Salesforce () software platform
▪ Deep familiarity with marketing automation tools such as Marketo and HubSpot
▪ Advanced competency in Apex and Visualforce language development
▪ Excellent understanding of Java and JavaScript, with PhP and Ruby knowledge
▪ Outstanding comprehension of project management and software development methods
▪ Expertise in all aspects of the Windows and Mac operating systems
▪ Comfortable in UNIX command line tools
|Business Systems |
|Salesforce |Marketo |HubSpot |
|JIRA |Confluence |DocuSign |
|Zuora |Netsuite |Amazon Web Services |
|Apttus |Tableau |Zapier |
|Microsoft Office Suite |Google Apps Suite |WordPress |
|Work Experience | |
|CloudHealth Technologies, Inc. |Boston, MA |
|Senior Systems Administrator |2017-02 to Present |
Lead architect and developer on four-person BizOps (business operations) team. Impacted every business unit including product, customer success, sales, finance, and executive. Alongside colleagues on the BizOps team, oversaw a transition to very mature business system environment.
➢ Migrated entire usage-based revenue reporting mechanism to Salesforce
o Automated job seamlessly calculated revenue, storing it to a custom object
o Helped revamped revenue reporting definitions for auditability and consistency
o Combined data from the platform, Salesforce, and Zuora to calculate revenue
o Saved finance team nearly two weeks of person effort per month
➢ Instrumental in Zuora billing subscription platform rollout
o Developed Apex mechanisms to programmatically migrate all subscriptions
o Engineered multiple points of integration via Zuora API
➢ Managed entire Apttus contract lifecycle management implementation
o Worked with implementation partner for initial development phase
o Applied significant and thoughtful automation on top of early-phase design
o Reworked all document templates alongside corporate counsel
o Wrote documentation and conducted all trainings for sales and account management teams
|Fiksu, Inc. |Boston, MA |
|CRM Program Manager |2014-07 to 2017-02 |
Primarily responsible for all elements of architecture, development, and positioning of Salesforce, Marketo then later HubSpot and Netsuite within the organization. Regularly helped to craft large-scale initiatives in process and automation. Trusted and involved with nearly all new company initiatives to ensure proactive CRM support.
➢ Directly managed the CRM Project Manager in agile, efficient two-person operation
o Frequently called upon to develop “MVP” (minimum viable product) tools
o Superb turnaround time on projects, maximizing overall engineering time and efficiency
➢ Interfaced with every team at Fiksu including executive
o Reported into a senior director of engineering
➢ Configured additional software as needed
o JIRA/Confluence, DocuSign, and others
➢ Performed advanced development on the platform
o API integrations with internal tools and other SaaS platforms
➢ Spoke at 2014 Dreamforce conference in San Francisco on Data Management
o Session Title - Data Management: It’s a Journey not a Destination
o Spanned two sold-out sessions with approximately 300 people each
➢ Conducted trainings and gave talks internally on a variety of topics
|Salesforce Administrator |2013-02 to 2014-07 |
Served as first and only administrator and point of contact for entire fast-growing organization. Performed all user setup and configuration. Generated reports for all departments. Conducted setup, upgrades, maintenance, and releases of all elements of the Salesforce instance in both Sandbox and Production environments.
➢ Set up and rolled out DocuSign, Drawloop, and Box integrations
o Implementation changed business process so all client contract generation done within Salesforce interface
➢ Wrote numerous Apex Triggers and Classes to assist with automation
o Ranging from simple cross-object field synchronizing to monthly batch jobs
➢ Developed custom Apps, Objects, Fields, and Formulas on-demand
➢ Set up full suite of SFDC automation tools
o Including Validation Rules, Workflow Rules, and Email Alerts
➢ Acted as project manager for Salesforce
o Scoped projects and logged work using Kanban method
o Met with stakeholders and prioritized across entire company
➢ Established release schedule cadence
o Maintained release documents, change log, and all release communications
|Constant Contact, Inc. |Waltham, MA |
|Salesforce Operations Administrator |2012-10 to 2013-02 |
Two-person team served as the single point of contact for more than 250 customer support specialists and management. Collaborated with numerous stakeholders to prioritize and scope CRM adjustments and enhancements. Engaged in and frequently lead stand-up meetings and larger discussions to quickly identify important and trending issues.
➢ Administered production and stage environment Salesforce instances
o Responsible for view creation and maintenance including complex logic
o Created and maintained user profiles and roles to ensure frictionless service
o Adjusted layouts per user needs
o Performed all other administration duties
➢ Liaison between Salesforce CRM development team and customer operations management and senior management
o Relayed organizational requirements spanning numerous business units
o Explained technical limitations and capabilities to management and worked towards solutions
➢ Wrote use cases for a wide variety of teams on an ad-hoc basis
o Assisted in adjusting requirements to maximize process efficiency
o Helped to design logical and efficient processes for numerous specialty group teams
➢ Awarded company-wide “StepUp Award” for going above-and-beyond during Salesforce launch
o Award included cash and recognition before the company at a cross-site company meeting
|Tier 3 Technical Support |2011-06 to 2012-10 |
Acted as point person for numerous cross-functional projects that impacted the customer operations organization. Represented the “voice of the customer” to software engineering teams and other departments. Worked in and administered a number of industry-standard softwares, such as Salesforce, Jira, ClearQuest, RightNow, and Confluence. Helped configure and revise company-wide defect tracking tool CCAlert.
|Tier 2 Technical Support |2010-01 to 2011-06 |
Worked closely with internal and external customers to troubleshoot complex issues. Demonstrated in-depth understanding of the entire suite of Constant Contact product offerings. Involved in several projects with broad internal distribution. Touched upon numerous protocols during assistance of representatives and subscribers, including XHTML/CSS, PHP, XML, JavaScript, and integration with regard to the Constant Contact API
|Education | |
|Hofstra University |Hempstead, N.Y. |
|B.A. History, Magna Cum Laude |Graduated 2007-05 |
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