PDF Genesys + Salesforce = Amazing Customer Experiences
Genesys + Salesforce = Amazing Customer Experiences
Kimlan Do, PureEngage Product Management Cindy Herrington, PureConnect Product Management Randolph Rife, PureCloud Product Management
THE BEST OF BOTH WORLDS
THE WORLD'S LEADING CRM AND THE WORLD'S LEADING OMNICHANNEL ENGAGEMENT
ENGINE INTEGRATED FOR COMPLETE CUSTOMER LIFECYCLE MANAGEMENT AND
&
INNOVATION IN CUSTOMER EXPERIENCE.
DEEPEST INTEGRATION
OF ANY VENDOR
LEVERAGING CUSTOMERS'
EXISTING INVESTMENTS
TO SHARE DATA AND CONTEXT SEAMLESSLY
ACROSS MARKETING, SALES, SERVICE
BLENDING SELF AND ASSISTED
SERVICE
WITH CENTRALIZED REPORTING + WORKFORCE OPTIMIZATION
CATEGORY LEADERSHIP FOR 9 YEARS RUNNING
2017 Magic Quadrant for the CRM Customer Engagement Center
GUIDING PRINCIPLES
CUSTOMER FIRST
INNOVATION
&
SIMPLICITY
OMNI CHANNEL
SUCCESS ACROSS LIFECYCLE
................
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