RESUME - Rowand



RESUME

of

Debbie Rowand

Cell: 425-985-1432

Home: 425-868-0591

debbie@

OBJECTIVE:

To obtain a challenging position as a valuable member of a company where I can use my varied skills to benefit the company and those around me. I have a wide variety of skills with the best being excellent organizational and administrative skills. I have experience as a computer software tester, network administrator, police department secretary, legal secretary, and private secretary. I thrive on challenge and am willing to undertake any task and learn whatever is necessary to accomplish any goal set in front of me. I play well with others on a team and enjoy being part of a team that makes a difference and to help wherever I can.

SKILLS:

Administrative: Computer related:

Microsoft Office Suite 95, 97, 2000, and XP Microsoft Operating Systems

Word Windows 95, 98, ME

Excel Windows NT, 2000

Access Windows XP

PowerPoint Bug Database (entering and searching)

Outlook Microsoft RAID database

Typing (between 85 and 100 wpm) C5Raid (proprietary to Conversay)

Scheduling (both personnel and conference rooms) Write Test Plans and Test Cases

Telephone call screening and message taking Web/Internet Testing

Multi-lined switchboard Voice Enabled Testing

Inventory of supplies and ordering Computer Hardware skills

Conflict resolution Rebuilt computer from the ground up

Leadership training (including leading a team) Replacement of bad components

EXPERIENCE:

DATA ENTRY CLERK 09/2001 – Present

Volt Services Group

➢ Responsibilities include entering various data on leased aircraft into the company’s proprietary Oracle database.

➢ Assemble notebooks of paperwork involved with each aircraft.

➢ Created Excel spreadsheets to track work and special tasks given.

➢ Scan pictures into the computer.

➢ Copy information from CD disk to CD disk.

➢ Created the only Manual of Procedures for the database.

JOB HUNTING AND FURTHER TRAINING 05/2001 – Present

➢ While between jobs and job hunting, I have been furthering my education with reading and studying basic testing methodology and management skills. I have also been working on learning basic hardware skills on my computers at home. Partly out of curiosity and partly out of necessity. I have built a computer from scratch (motherboard on up to hard drives). I have a beta copy of Windows XP Server on my main computer at home and am getting myself familiar with it.

➢ Microsoft Office Products used:

Word for all correspondence. Excel for any kind of matrix that I need. Outlook is the program used for all correspondence.

SOFTWARE TEST ENGINEER II 06/2000 – 05/2001

Conversational Computing Corporation

➢ Started as the tester for the company’s two home pages ( and ). Trained my replacement when I moved on to other testing. I moved on to being the lead tester of the company’s web products.

➢ Microsoft Office Products used:

Used Excel exclusively to created Test Plans. Used the company’s proprietary bug tracking database (SQL Server). Used Word for weekly reports of activities to my manager as well as to the Project Manager for each product. Used Outlook for all e-mail communications.

➢ Attended a three (3) day seminar for leadership training. I then facilitated a group of 10 people to find a project that would help the company grow. I created the presentation packet that was given to each board member. I took minutes and keep track of all documentation. I kept the team on a time schedule and made sure that all duties were performed and reported back to the team.

SOFTWARE TEST ENGINEER 05/2000 – 06/2000

e-software, inc.

➢ General application testing on the company’s Business-to-Business web site. Performed general application testing on another web site developed by the company () Logged approximately 65-70 bugs into the company’s bug tracking database. (a product that was new to me. I’m not sure what was used as the database).

➢ Microsoft Office Products used:

Prepared weekly status reports, using Excel and Word. Created personal matrix, using Excel, to track my testing results. Used Outlook for all e-mail communications.

SOFTWARE TEST ENGINEER 07/1999 – 05/2000

Microsoft through Volt Computer Services

➢ Worked on the Windows 98, Millennium, NT4, and Windows 2000 operating system platforms testing print drivers, completing the ship cycle for Windows 2000.

➢ Performed administrative duties for my team including ordering supplies and output/input peripherals. Created forms as needed. Kept files of out put to be used to verify further testing.

➢ Microsoft Office Products used:

Used the companies proprietary bug tracking database RAID (SQL Server). Used Excel to keep track of testing in progress, statistics, and assignments to others on my team. Used Excel to create statistical reports for the team lead, who took them to managerial meetings. Used Excel to keep an inventory of over 100 printers, which included signing them out on loan and returns. Created forms and compilation of testing results using Excel. Used Word to write the operating procedures used by my team for testing and written reports to my lead. Used Outlook for all e-mail communications.

PROFESSIONAL STAFF RECRUITER 09/1998 – 07/1999

Metro Information Services

➢ Basic responsibility was to use different forms of searching to find candidates to hire to work for our clients.

➢ Microsoft Office Products used:

Created queries in the SQL database to monitor candidates and search for new candidates. Used Word for written correspondence. Used Excel to track candidates. Used Outlook for all e-mail communications.

INFORMATION SERVICES SPECIALIST (SOFTWARE TESTER) 06/1997 – 09/1998

Microsoft through Metro Information Services

Worked with Windows 95, 98, NT4 and NT5 (later called Windows 2000) testing print drivers. Completed ship cycle for Windows 98.

➢ Performed various administrative duties for the team, including ordering supplies, stocking ink, and various other duties.

➢ Microsoft Office Products used:

Used the companies proprietary bug tracking database RAID (SQL Server). Used Excel to keep track of testing in progress. Used Word for written reports to my lead. Used Outlook for all e-mail communications.

COMPUTER NETWORK ADMINISTRATOR 07/1996 – 06/1997

Marcon International, Inc.

➢ Maintained networks on Windows NT server, inbound and outbound fax servers, Globalnet Jukebox server, and jukebox. Responsible for 6 workstations running Windows 95 and one stand alone system for accounting. Performed software installation, maintenance and troubleshooting. Maintained taped backups of all systems.

➢ Scanned documents onto jukebox optical disks and performed the data entry to index each scanned document into the File Magic software.

➢ Various administrative duties including bulk mailing of over 5000 pieces of national and international mailing 3 times a year. Responsible for all incoming telephone calls and routing them to the appropriate employee. Handled incoming and outgoing mail.

➢ Microsoft Office Products used:

Used Word for written reports and company correspondence. Used Outlook for company wide e-mail communications outside the office. FoxPro was used to maintained client database of approximately 10,000 clients. Pulled reports and queries from that database. Used Word and FrontPage to maintain the business' homepage.

OWNER / OPERATOR 04/1994 – 06/1997

Island WordProcessing Services

➢ Responsible for all aspects of running a small business including ordering supplies, advertising, taxes, and collecting fees. Services provided were transcription of correspondence, term papers, master thesis', and other documents.

➢ Microsoft Office Products used:

Used Word to create resumes, cover letters, and school papers. Used Excel to create client billing and forms.

POLICE SECRETARY / INFORMATION SPECIALIST 03/1989 – 07/1996

Oak Harbor Police Department

➢ Assistant Administrator for the OHPD computer networks. Responsible for troubleshooting, adding new users to the network and loading software.

➢ Taught other employees of the department to use software (WordPerfect, internal e-mail, etc).

➢ Transcription of Detective and Patrol reports, body wires, taped interviews, and affidavits.

➢ Typing of miscellaneous documents and correspondence for the department.

➢ Police records duties included filing criminal complaints from citizens, data entry into the COPS database, dissemination and maintenance of criminal history and case files.

➢ Accreditation Secretary responsible for typing and maintaining the manual of standards for the department under the CALEA accreditation process.

➢ OHPD Community Advisory Board secretary responsible for taking and transcribing minutes, preparing agendas and correspondence.

➢ Secretary to the Assistant Chief of Police. Duties included scheduling appointments, screening telephone calls and correspondence.

➢ Trained in administrative duties to cover from the Police Chief's secretary when she was absent. Areas included payroll, confidential files, correspondence, internal affairs, supplies/ordering, budget, etc.

➢ City of Oak Harbor multi-lined switchboard, handling all calls for the City Hall, Fire Department and Police Department offices.

ADDITIONAL INFORMATION:

I have basic knowledge of HTML. I am in the process of learning Visual Basic 6.0 and am continuing my training in testing methodology and management skills.

REFERENCES:

References are available upon request.

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