Key accountabilities



ClusterTransport AgencySydney MetroDivision/Branch/UnitOffice of the Chief Executive / CommercialLocation680 George Street and other site locationsClassification/Grade/BandTSSMRole NumberVariousANZSCO Code132111PCAT Code2229191Date of ApprovalAugust 2019Agency WebsiteAgency overviewSydney Metro is leading Australia’s biggest public transport infrastructure program, developing and delivering a new world-class metro railway system for Sydney.? As a new NSW Government statutory authority, Sydney Metro has been tasked with developing and delivering metro railways, and managing their operations. Sydney Metro also leads the development of vibrant station precincts to meet customer and community needs, transforming the way Sydney travels and helping shape the future of Australia’s largest city.Primary purpose of the roleThe primary purpose of the role is to manage an assigned contract package within the Project, ensuring the implementation of the commercial framework and procedures and monitoring performance against key performance indicators.Key accountabilitiesModel good leadership to inspire direction and delivery, develop people, and drive changeLive the NSW Public Sector and organisational values to achieve outstanding outcomes for the organisation and customersImplement project contract management framework and dispute resolution requirements that comply with government guidelines, policies and align with industry best practiceManage and deliver projects as directed and participate in post implementation reviews to ensure benefits realisation and understand lessons to be learnedProvide specialist advice on commercial matters, and in relation to contract negotiations, providing assurance relative to the consistency of project tender documentation and contribute to the evaluation of tendersAssist in the management of the activities of specialist advisors in regard to monitoring of process and performance outcomes for contract managementEnsure project reporting facilitates the effective management of risks and successful project deliveryDevelop, implement and maintain all project variation and claims positions including the management of project insurance requirements and claimsKey challengesKeeping abreast of matters affecting Transport for NSW from both internal and external sources from a strategic perspectiveWorking in an environment of constantly competing priorities and managing these priorities to enable completion of projects while delivering day to day tasks in the required timeframesKey relationshipsWho WhyInternalManager Escalate issues, keep informed, advise and receive instructionsProvide regular updates on key projects, issues and prioritiesContribute to strategic planning, policy development and decision makingDirect reportsLead, inspire and motivate the team, provide direction and manage performanceIntegrated Project teams and wider Sydney Metro OfficeBuild collaborative working relationshipsProvide advice and respond to requests for informationParticipate in meetings to represent work group perspective and share informationParticipate in discussions and decisions regarding implementation of innovation and best practiceExternalTfNSW and other Transport Operating AgenciesBuild collaborative working relationshipsService providers, providers of specialist contracting and consultancy services, other government agency (State and Commonwealth); private sector groups; corporate and industry associationsProvide advice and respond to requests for informationParticipate in forums, groups to represent agency and share informationParticipate in discussions regarding innovation and best practiceRole dimensionsDecision makingThe role operates with a high level of autonomy within the requirements of the agreed work plan and establishes their strategic operational priorities in consultation with the Manager. The position holder is expected to deliver assigned projects on time and at or below budget and is fully accountable for the quality, integrity and accuracy of expert advice provided. Reporting lineSydney Metro operates under a matrix reporting model across functional and implementation groups, or project workstreams This role reports directly to a Commercial Director or Associate Director Commercial.Direct reportsDirect reports to this role may include a number of positions, such as Contracts Administrator, which may change from time to time depending on the nature and scope of the projectBudget/ExpenditureThe budget/expenditure allocation for this role is to be confirmedEssential requirementsTertiary qualifications in finance, project management, procurement, business or equivalent experienceExperience in managing a range of procurement projects and activities effectively across a range of different functional areasDetailed knowledge and understanding of NSW Government Procurement policies and guidelinesCapabilities for the roleThe NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at psc..au/capabilityframeworkCapability summaryBelow is the full list of capabilities and the level required for this role. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities.NSW Public Sector Capability FrameworkCapability GroupCapability NameLevelDisplay Resilience and CourageAdeptAct with IntegrityAdvancedManage SelfAdeptValue DiversityAdeptCommunicate EffectivelyAdvancedCommit to Customer ServiceAdeptWork CollaborativelyAdeptInfluence and NegotiateAdvancedDeliver ResultsAdvancedPlan and PrioritiseAdeptThink and Solve ProblemsAdvancedDemonstrate AccountabilityAdvancedFinanceIntermediateTechnologyAdeptProcurement and Contract ManagementAdvancedProject ManagementAdeptManage and Develop PeopleAdeptInspire Direction and PurposeAdeptOptimise Business OutcomesIntermediateManage Reform and ChangeIntermediateFocus capabilitiesThe focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the role’s key accountabilities.NSW Public Sector Capability FrameworkGroup and CapabilityLevelBehavioural IndicatorsPersonal AttributesAct with IntegrityAdvancedModel the highest standards of ethical behaviour and reinforce them in othersRepresent the organisation in an honest, ethical and professional way and set an example for others to followEnsure that others have a working understanding of the legislation and policy framework within which they operatePromote a culture of integrity and professionalism within the organisation and in dealings external to governmentMonitor ethical practices, standards and systems and reinforce their useAct on reported breaches of rules, policies and guidelinesRelationshipsCommit to Customer ServiceAdeptTake responsibility for delivering high quality customer-focused servicesUnderstand customer perspectives and ensure responsiveness to their needsIdentify customer service needs and implement solutionsFind opportunities to co-operate with internal and external parties to improve outcomes for customersMaintain relationships with key customers in area of expertiseConnect and collaborate with relevant stakeholders within the communityRelationshipsWork CollaborativelyAdeptEncourage a culture of recognising the value of collaborationBuild co-operation and overcome barriers to information sharing and communication across teams/unitsShare lessons learned across teams/unitsIdentify opportunities to work collaboratively with other teams/units to solve issues and develop better processes and approaches to workResultsDeliver ResultsAdvancedDrive a culture of achievement and acknowledge input of othersInvestigate and create opportunities to enhance the achievement of organisational objectivesMake sure others understand that on-time and on-budget results are required and how overall success is definedControl output of business unit to ensure government outcomes are achieved within budgetProgress organisational priorities and ensure effective acquisition and use of resourcesSeek and apply the expertise of key individuals to achieve organisational outcomesRelationshipsInfluence andNegotiateAdvancedInfluence others with a fair and considered approach and present persuasive counter-arguments Work towards mutually beneficial win/win outcomesShow sensitivity and understanding in resolving acute and complex conflicts Identify key stakeholders and gain their support in advance Establish a clear negotiation position based on research, a firm grasp of key issues, likely arguments, points of difference and areas for compromisePre-empt and minimise conflict within the organisation and with external stakeholdersResultsDemonstrate AccountabilityAdvancedDesign and develop systems to establish and measure accountabilitiesEnsure accountabilities are exercised in line with government and business goalsExercise due diligence to ensure work health and safety risks are addressedOversee quality assurance practicesModel the highest standards of financial probity, demonstrating respect for public monies and other resourcesMonitor and maintain business unit knowledge of and compliance with legislative and regulatory frameworksIncorporate sound risk management principles and strategies into business planningBusiness EnablersProcurement and Contract ManagementAdvancedEnsure that government and organisational policy in relation to procurement and contract management is implementedMonitor procurement and contract management risks and ensure that this informs contract development, management and procurement decisionsTake responsibility for procurement and contract management activities and decisions by applying the guidelines and proceduresPromote the principles of risk management as applied to procurement projects, to identify and mitigate riskImplement effective governance arrangements to monitor provider, supplier and contractor performance against contracted deliverables and outcomesRepresent the organisation in the resolution of complex/sensitive disputes with providers, suppliers and contractorsBusiness EnablersFinanceAdeptUnderstand core financial terminology, policies and processes, and display a knowledge of relevant recurrent and capital financial measuresUnderstand impacts of funding allocations on business planning and budgets, including value for money, choice between direct provision and purchase of services, and financial implications of decisionsUnderstand and apply financial audit, reporting and compliance obligationsIdentify discrepancies or variances in financial and budget reports, and take corrective action where appropriateSeek specialist advice and support where requiredMake decisions and prepare business cases paying due regard to financial considerationsPeople ManagementManage and Develop PeopleAdeptDefine and clearly communicate roles and responsibilities to achieve team/unit outcomeNegotiate clear performance standards and monitor progressDevelop team/unit plans that take into account team capability, strengths and opportunities for developmentProvide regular constructive feedback to build on strengths and achieve resultsAddress and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective wayMonitor and report on performance of team in line with established performance development frameworks ................
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