BENEFITS OF BEING A CRA MEMBER



National Level

• Offer help and advice with any employment, industrial relations and consumer guarantee matters.

• We can help you improve your business systems, for example information on calculating your hourly rate is available.

• Web based quality assurance system specifically designed for our industry.

• Our annual conference provides a high calibre of speakers (local and overseas) and includes presentations on industry, business generic and entertaining/motivational topics.

• We can help you with your apprenticeship training. We have continual contact with MITO and can also offer assistance with assessments.

• Roadshows brought to the regions providing educational information to shop owners and their managers.

• Provide a world class training programme to members through our association with I-CAR NZ, offering members 15% discount on all half and one day training courses.

• Relationships with industry suppliers and manufacturers is maintained ensuring we are kept continually up to date with all new developments. This is communicated to members through our trade magazine ‘PanelTalk’.

• National level lobbying is undertaken with Insurance Companies, work providers, government agencies and training providers.

• National Office provides a disputes procedure to all members and in most cases will sort out problems at no cost.

• Although not mandated, several Insurance Companies favour CRA membership in their preferred repairers.

• Membership Liaison Officer visit annually providing advice and help with best practice.

• Website that promotes our industry, ability to locate all members shops with a link to individual members company websites if available, benefits of belonging to the CRA, list of all upcoming industry events, source of helpful forms, documents and information.

• Provide template forms that are useful for use in your business:

❖ Pre-delivery

❖ Pre-inspection

❖ Relief vehicle (courtesy car) agreement

• We have produced a Vehicle Repair Reference Manual (VRRM) which is continually updated. The purpose of this document is to describe the LTNZ’s requirements to our repairers and also cover the requirements for repairs.

National Level (cont’d)

• Provide a large range of promotional material to help shops advertise their businesses.

• Organisation of group yellow pages advertisement.

• Has available for purchase a tailored Health and Safety Programme specific to our industry. This programme also includes helpful forms and templates for your use. As a bonus, upon implementation of this programme, you may be eligible to receive discounts on your ACC levies.

• Has available for purchase an Employment Agreement template which includes any on-going updates.

• We produce a trade magazine specifically for our industry. ‘PanelTalk’ is published six times a year and covers local and international news and technology within the industry.

• The Approved 2005 Guidelines for the Automotive Refinishing Industry (revised 2011) are provided to all members to assist in protecting the safety and health of personnel involved in automotive refinishing.

• Various member buying benefits including:

❖ EFTPOS solutions: Phone 0800-180180

❖ St John training courses and first aid kit supplies: Phone 0800-347782

❖ Industry specific insurance offered by Nexus Insurance Brokers: Phone 09-3073260

❖ Automatic off-site data backup system through Nexus Data Security: Phone 0800-141114

❖ Hazardous area compliance services: Phone 0274-473382 or 09-2575791

❖ Debt collection through Collect It: Phone 07-8389319

❖ Benchmark your customer service standards through Mystery Shopper: Phone 0800-164470

❖ SmartBusiness Live offer web based payroll services: Phone 0800-588000

❖ Avanti Finance is the CRA’s preferred finance provider. Avanti Finance offer a quick and easy alternative for your customers that will keep your business moving: Phone 0800-808047

❖ Vodafone – switch to Vodafone and KEEP your 027 number on the CRA plan. Also a special Mobile plan available: Phone 021-555900

❖ Health Insurance plans through Southern Cross Health Society: Phone 021-1902381

❖ Staff health checks for hearing, lung function and vision. Life Care Consultants Ltd also offer pre-employment and also employment exit health checks: Phone Joyce Taylor on 0800-493559

❖ Free 30 minutes of legal advice for an employment matter: Phone Paul Tremewan on 09-3098877

❖ Discounted accommodation at the following hotels:

- Hotel Grand Chancellor Auckland Airport: Phone 09-2756101

- Hotel Grand Chancellor Auckland City: Phone 09-3561008

- James Cook Hotel Grand Chancellor Wellington: Phone 04-4999500

Branch Level

• Educational activities, for example estimating evening, hourly rate workshop and trade displays.

• Various social events including golf days, fishing tournaments and games nights.

• Opportunities to network with fellow repairers at annual conference, roadshows and branch meetings/activities.

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