CATHOLIC CHARITIES USA MEMBER AGENCY IT PROFILES

[Pages:45]Revised: May 2022

CATHOLIC CHARITIES USA MEMBER AGENCY IT PROFILES

AGENCY INVENTORY

Catholic Charities Diocese of Cleveland

2

Catholic Charities of Central Colorado (Colorado Springs)

6

Catholic Charities of the Archdiocese of Galveston-Houston

10

Catholic Charities Hawai'i (Honolulu)

14

Catholic Charities of Southern Nevada (Las Vegas)

18

Catholic Charities of the Archdiocese of Miami

22

Catholic Charities CYO of the Archdiocese of San Francisco

26

Catholic Charities of Santa Clara County (San Jose)

30

Catholic Charities Eastern Washington (Spokane)

34

Catholic Charities of St. Paul/Minneapolis

38

Catholic Charities of Tulsa

42

*Agencies are listed alphabetically by diocese 1

Submitted: January 2022

CATHOLIC CHARITIES DIOCESE OF CLEVELAND

CONTACT INFORMATION: Garrick Lipscomb, Director of Information Services (glipscomb@; 216-334-2918)

IT STAFFING AND SITE INFORMATION:

Total distinct sites/locations:

45

Total FTE employed by agency:

580

Total FTE in IT department:

7

Titles of staff in IT department:

Director of Information Systems; Systems Analyst; Data

Coordinator II; Server and Security Analyst; Network Technician (x2); Help Desk Technician/Webmaster

VARIALBLE/PROJECT IT LABOR:

Utilization of variable/project IT labor for additional project support? Yes

Labor/skill sets necessary for variable/project IT personnel?

? Telecommunication/voice services ? Advanced networking ? Software implementation

Additional detail on projects where IT labor is utilized:

? Phone Systems management ? Network upgrades and enhancements ? Microsoft365 implementation ? Electronic Health Record software upgrades and enhancements

OUTSOURCING:

Outsourcing any/all IT support externally?

No

ADDITIONAL DETAIL:

? Age breakdown of IT staff: 70+: 2; 60-69: 2; 50-59: 2; 20-29: 1 ? Responsibility breakdown of IT staff: Electronic Health Records software: 2 FTE; Help Desk: 2 FTE;

Infrastructure/Security: 1 FTE; Desktop Support: 1 FTE; IT Management/Planning: 1 FTE

2

SOFTWARE SYSTEMS/DATABASES

ACCOUNTING BUDGETING HRIS

PAYROLL/TIME ATTENDANCE

RECRUITING DONOR

MANAGEMENT WEB-BASED TRAINING FOR HR, COA, AND/OR

HIPAA COMPLIANCE EMPLOYEE

REIMBURSEMENT PR/PO (OR

PROCUREMENT) AND INVOICE

PROCESSING/PAYMENT CLIENT INFORMATION SYSTEM/ELECTRONIC

HEALTH RECORD CLOUD PRODUCTIVITY

SUITE WEB-CONFERENCING

CONTRACT MANAGEMENT

GRANTS MANAGEMENT BOARD OF DIRECTORS MANAGEMENT

PLATFORM OTHER: Project

Management

SYSTEM USLAN Prospero UltiPro UltiPro UltiPro

Relias

USLAN Yooz

MyAvatar

MS 365 Zoom Cobblestone FLUXX Cureo



VENDOR USL Financials MSX Group UKG UKG UKG

Relias

USL Financials Yooz

Netsmart

Microsoft Zoom Cobblestone FLUXX Cureo



ADDITIONAL DETAIL:

? No formal Database Administrator (DBA) on IT staff ? Legacy databases in MS Access ? Transitioning to MS 365 Cloud services ? Recent adoption of Power BI

COMMENTS On-premise On-premise Cloud-based Cloud-based Cloud-based Diocese Cloud-based

On-premise Processing

Cloud-based

In progress Telehealth Evaluating new solutions Cloud-based Cloud-based

Cloud-based

3

PROGRAM-SPECIFIC SYSTEMS/DATABASES

SYSTEM

IMMIGRATION Cerenade LEGAL SERVICES

REFUGEE Cerenade RESETTLEMENT

AFFORDABLE Apricot HOUSING

HOMELESS Penelope ASSISTANCE HEALTH AND MyAvatar BEHAVIORAL

HEALTH WORKFORCE Apricot DEVELOPMENT

CHILDREN, YOUTH, AND

FAMILY SERVICES DISATER Penelope OPERATIONS FOOD AND Penelope NUTRITION BASIC NEEDS Penelope

AND EMERGENCY ASSISTANCE OTHER: Head ChildPlus

Start

VENDOR

Cerenade

Cerenade

Social Solutions Social Solutions Netsmart

Social Solutions

Social Solutions Social Solutions Social Solutions

ChildPlus Software

FUNDER- COMMENTS MANDATED?

Yes

Cloud-based

ADDITIONAL DETAIL:

? Senior Centers: MySeniorCenter ? Early Learning: Hatch Software

4

IT OPERATIONS

SYSTEM

VENDOR

LOCAL USER DIRECTORY Active Directory Microsoft

SERVICE

CLOUD USER DIRECTORY Azure AD

Microsoft

SERVICE

SSO SERVICE Azure AD

Microsoft

VIRTUALIZATION VMWare

VMWare

FILE SHARING Windows Server Microsoft

LOCAL BACKUP VEEAM

VEEAM

CLOUD BACKUP

REMOTE ACCESS/VPN Sophos Connect Sophos

ENDPOINT Sophos XDR

Sophos

PROTECTION/AV

DATA NETWORK ? Sophos XGS

Sophos

SECURE OFFICE

CONNECTIVITY & VOIP

INTERNET/SD/WAN/VOIP Multiple

Carriers

WIRELESS Sophos APX

Sophos

AUDITING TOOLS PDQ Inventory PDQ

ASSET PDQ Deploy PDQ

MANAGEMENT/PATCH

MANAGEMENT

HELPDESK Spiceworks

Spiceworks

IT DOCUMENTATION Visio

Microsoft

DATA CENTER/HOSTING

ENVIRONMENT

OTHER:

COMMENTS Firewalls Cloud-based

ADDITIONAL DETAIL:

? Three main locations connected via high speed fiber backbone, with SSL VPN connections to all other locations.

? Security and network solutions managed via Sophos Central Portal.

5

Submitted: January 2022

CATHOLIC CHARITIES OF CENTRAL COLORADO (COLORADO SPRINGS)

CONTACT INFORMATION: Michael Robinson, Director of Performance & Innovation (mrobinson@; 719-866-6538)

IT STAFFING AND SITE INFORMATION:

Total distinct sites/locations:

4

Total FTE employed by agency:

55

Total FTE in IT department:

2

Titles of staff in IT department: Analyst/Engineer

Director of Information Technology; IT Support

VARIALBLE/PROJECT IT LABOR:

Utilization of variable/project IT labor for additional project support? Yes Labor/skill sets necessary for variable/project IT personnel?

? Support for our client computer lab (managing the server, security, and multiple devices). Additional detail on projects where IT labor is utilized:

? We contract out to a company named C3 for a small amount of support for our client computer lab, since it's not supported by our IT department.

OUTSOURCING:

Outsourcing any/all IT support externally? Entities managing agency IT operations:

Yes Diocese of Colorado Springs

ADDITIONAL DETAIL:

? Currently the diocese is operating with 1 IT staff (the IT Director). To lighten our burden, our agency has begun taking on more IT activities internally through our Performance & Innovation department. This department is responsible for managing our cloud-based apps in Office 365, various IT troubleshooting/support, and purchasing of various IT hardware and licensing.

6

SOFTWARE SYSTEMS/DATABASES

ACCOUNTING BUDGETING HRIS

PAYROLL/TIME ATTENDANCE

RECRUITING DONOR

MANAGEMENT WEB-BASED TRAINING FOR HR, COA, AND/OR

HIPAA COMPLIANCE EMPLOYEE

REIMBURSEMENT PR/PO (OR

PROCUREMENT) AND INVOICE

PROCESSING/PAYMENT CLIENT INFORMATION SYSTEM/ELECTRONIC

HEALTH RECORD CLOUD PRODUCTIVITY

SUITE WEB-CONFERENCING

CONTRACT MANAGEMENT

GRANTS MANAGEMENT BOARD OF DIRECTORS MANAGEMENT

PLATFORM OTHER: Volunteer

Management

SYSTEM Financial Edge Financial Edge Paylocity Paylocity Paylocity Raiser's Edge

Financial Edge Paylocity Financial Edge

Office 365 Zoom

Raiser's Edge

Better Impact

VENDOR Blackbaud Blackbaud Paylocity Paylocity Paylocity Blackbaud

Blackbaud Paylocity Blackbaud

Microsoft Zoom

Blackbaud

Website data tracking Google Analytics

Google

Social media tracking Buffer

COMMENTS

7

PROGRAM-SPECIFIC SYSTEMS/DATABASES

SYSTEM

IMMIGRATION LawLogix LEGAL SERVICES

REFUGEE RESETTLEMENT

AFFORDABLE HMIS HOUSING

HOMELESS HMIS ASSISTANCE HEALTH AND Access BEHAVIORAL

HEALTH WORKFORCE HIMS DEVELOPMENT

CHILDREN, FRCA.force YOUTH, AND Access

FAMILY SureImpact SERVICES DISATER OPERATIONS FOOD AND HIMS NUTRITION BASIC NEEDS Excel

AND EMERGENCY ASSISTANCE

OTHER:

VENDOR Hyland

Bitfocus Bitfocus Microsoft

Bitfocus Salesforce Microsoft SureImpact

Bitfocus Microsoft

FUNDER- COMMENTS MANDATED? Yes

Yes Yes No

Yes Yes No Yes

Yes No

ADDITIONAL DETAIL:

? Our Castle Rock Office uses EmpowOR by CSST, and it is tied to funding. ? There may be additional program databases in our Family Services department, but the

databases listed for Children, Youth, and Family Services are the 3 main ones. Our ESL department also uses Google Classroom for some activities.

8

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