News from Spiceworks HQ
[Pages:15]News from Spiceworks HQ
Peter & Rob May 19, 2016
Spiceworks
Millions of IT pros. 3,000 tech advertisers... all getting their jobs done in one place.
? Inventory Management
? IT Help Desk
? Network Monitoring
? IT Discussions
SpiceCorps
Local IT meet-ups ? run by IT pros!
? 164 groups in 20 countries
? IT pros get together to talk shop, hear from vendors, and get the latest IT news.
? Employees sometimes visit to share updates from HQ!
Network Monitor
Catch problems ? before your users do!
? It's an early warning system for your most important servers and switches.
? See your network in real-time.
? Get the alerts you need.
? Keep an eye on critical devices.
? 1.3 (current version)
Spiceworks Help Desk
Overview
ON-PREMISE
CLOUD
? Comprehensive IT help desk for IT
? Purpose-built SaaS help desk, designed for IT
? Installed on your network (Windows server)
? No installation/administration hassle
? Ticketing, reporting, knowledge base, network
? Dedicated tool for managing user requests
inventory, and more
? Reporting dashboard & data export
? Reporting dashboard, custom reports, alerts
? Manage multiple clients/sites: true multi-tenancy
? Manage multiple clients/sites
? Ticket rules, user portal, (beta) mobile apps
? Ticket rules, user portal, mobile apps
? Recent: Ticket Merge, Custom attributes on
? Lots of customization options, apps/add-ons
portal, custom "From" email address on
? v7.5: dashboard customizations, labor graph,
notifications
#notify Tickets Anywhere command, "Waiting on
User" state alerts, inline attachment thumbnails
? Ticket Templates ? Help Desk Weekly Report
? Insights (how you compare to other similar companies in # of tickets worked, avg. time spent, etc)
? Knowledge base w/user AD/LDAP integration ? Dashboard & reporting enhancements ? Notification settings to control when users and
admins get ticket update email notifications.
*It's not official until it's released. ;-)
Soon*
Spiceworks Inventory
Manage your devices, don't let them manage you.
? Have all your info in one place ? For each device, get detailed stats including hardware
configuration, installed OS, software, patches, IP address and more ? Quickly generate custom, snazzy-looking reports on all your network assets, meaning no more manual data
Spiceworks 7.5
? Ticket dashboard customization
? Inventory Table View ? Category and tech metrics on
ticket dashboard ? Custom icons for devices ? New Settings pages ? Improved "Waiting on user"
ticket state ? New built-in search capability
for reporting ? Device Archiver (App Center
App) ? ... and more!
Spiceworks Troubleshooting (beta)
? Connectivity Dashboard
? Real-time status of end-user's ability to reach Apps ? Enables Reactive and Proactive troubleshooting
? Reactive troubleshooting
? Helps when users complain about Cloud or Data-Center application issues (connectivity or slowness)
? Answers the question: "Are other users experiencing the same problems or is this an isolated case?"
? Proactive detection (before users complain):
? Application down/slow (vertical red/orange bar) ? Remote site or ISP down/slow (gray/orange block) ? Single user disconnected/slow (gray/orange line) ? Group of users disconnected/slow (gray/orange block)
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.