2020 – present - Learn IT, Practice IT, Work IT



John Doesample@ ● Maryland, MD, 20008● (000) 111-2222 ● LinkedInSummary Of QualificationsSuccess-driven, results-focused, and adaptable IT professional with experience in IT operations and customer service, encompassing technical support, workstations maintenance, and supporting students.CORE STRENGTHSCustomer serviceTier 1 level troubleshootingHelp desk ticketing systemsActive directory user managementOffice 365 managementWindows Deployment Servicestechnology proficiencies NetworkingLAN, WAN, WI-FI, TCP/IP, DHCP, DNS Operating systems Windows 7,10, Servers 2016,2019Desktop ApplicationsMicrosoft Office 365, FileZilla, Adobe AcrobatTicketing Systems Spiceworks, Service-NowRemote/ShadowingZoom, AnyConnect, Microsoft Teams, TeamViewerPatch ManagementSCCM, ITarian, Desktop centralSecurityWindows Firewall, Windows Defender Professional Experience DMV IT Solutions2020 – presentIT Support Technician Intern/IT solutions Provider, Maryland, Silver SpringManage virtual IT labs for studentsCreate new machines using Hyper-V and VMwareRespond to level 1 issues using ticketing systemsWork with trainers on a learning management system (LMS)Publish technical documentation for studentsModerate technical forumsACADEMIC QUALIFICATIONSMay 2019Bachelor’s in information technology/UMUC, Maryland, MDIT Certification & SKILLS DevelopmentHelp Desk Support Technical Skills V1.0Certificate Code: 147250-155304-395s82Help Desk Ticketing Systems V1.0Certificate Code: 147250-2469-395s82Office 365 AdministrationCertificate Code: 147250-2473-3s9582 ................
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