JobSkillShare - Learn IT, Practice IT, Work IT



Name 000 Fluor Daniel Dr. Apt 0000, Sugar land, MD | (000) 000-000 | Youremai@Summary Of Qualifications Success-driven, results-focused, and adaptable IT professional with experience in IT operations and customer service, encompassing technical support, workstations maintenance, and network administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.AREAS OF EXPERTISEHelp desk ticketing systems Office 365 management Tier 1 level troubleshooting Active directory user managementClient and server technology Build/Manage virtual machines Technical/computer Skills Operating systemsWindows 10, (32-bit /64-bit), Windows 7/8 (32-bit/64-bit), ServersNetworkingLAN, WAN, WI-FI, TCP/IP, DHCP, DNSPatch ManagementDesktop Central, ITarian, SCCMSecurity & vulnerability Windows Firewall, Antivirus Remote/ShadowingZoom, VPN, Zoho Assist, SCCMTicketing SystemsSpiceworks, Service-NowDesktop AppMicrosoft Word, Excel, Outlook, PowerPoint, Software ManagementSpiceworks, Desktop Central, Office 365, PDQProfessional Experience DMV IT SolutionsDC, Washington DCIT Support Technician (Intern)Initiate incident tickets, follow escalation protocol, and work issues to resolveConducting initial support, classification, and prioritization activities.Test company products for errors and bugs.Provide constant follow-up and communications for closure of daily incidents to impact the customer.Monitor the status and progress toward resolution of all open incidents.Route requests to other Support Groups when municate effectively on the phone, and in-person.Produce clear and concise written communications, for incident management.Keeping IT Director informed of progress in solving problems when appropriate.Monitor all systems for any Tier 1 related problems.Occasionally, create end-user documentation, to facilitate the seamless introduction of new technology & applicationsEducating and training existing customers on new applications or infrastructure that is being rolled out.ACADEMIC QUALIFICATIONS:IT Hands-on Training and Certifications Help Desk Training Course Jobskillshare Certificate Code: 147250-2477-37988MS Office 365 Administration Jobskillshare Certificate Code: 147250-2473-37988 IT Ticketing System Training Jobskillshare Certificate Code: 147250-2469-37988Active Directory User Management Jobskillshare Certificate Code: 147250-2467-37988 ................
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