DIVERSITY AND GLOBAL INCLUSION DIALOGUES – …
[Pages:1]DIVERSITY AND GLOBAL INCLUSION DIALOGUES ? PARTICIPANT CARD
Topic Key Points
Communicating with Deaf Partners and Deaf Customers "A Sign of Respect"
? Starbucks has Deaf partners working throughout the business. ? Any person who is Deaf is a potential customer of Starbucks. ? American Deaf people are typically bilingual: American Sign Language
(ASL) is their native language; English is their second language. ? Since Deaf people live everyday in a visual world, they are attuned to
expressions and body language. ? Be creative and flexible with your communication. ? Technology can enhance communication access in a variety of settings.
Notes
What resonated with me:
My Commitment
Supporting Information
Starbucks Portal ? Diversity Community ? Accessibility Store Operations Manual: Serving Customers with Disabilities, Section 9.6
? 2010 Starbucks Coffee Company. All rights reserved.
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