Supplier Guidance Global Requirements - Starbucks

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Supplier Guidance Global Requirements

Version 1.0

This document represents minimum operational standards and requirements that Suppliers must comply with to ensure safety, security, and streamlined operations. Requirements are subject to change periodically. Additional guidelines may be required in order to meet specific regional or customer needs. Document located at supplier/requirements

May 2014

Starbucks Corporation, P.O. Box 34067, Seattle, Washington 98124-1067

? 2013 Starbucks Coffee Company

Revision History

Date

May 2014

Version

Starbucks Supplier Guidance, Version 1.0 (Initial version)

STARBUCKS Supplier Guidance - Requirements (Version 1.0) February 2014

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Table of Contents

Section

Page No.

1.0 Introduction ......................................................................................................................... 1

1.1 Purpose ........................................................................................................................... 1

2.0 Policies and Procedures ...................................................................................................... 1

2.1 Supplier Code of Conduct .............................................................................................. 1

2.2 Supplier Status & Conduct............................................................................................. 2

2.2.1 Business Stability ............................................................................................... 2

2.2.2 Anti-Bribery ....................................................................................................... 2

2.2.3 Confidentiality.................................................................................................... 3

2.2.4 Workplace Harassment....................................................................................... 3

2.3 Quality............................................................................................................................ 3

2.3.1 Quality Control ? General .................................................................................. 3

2.3.2 Quality Control ? Food....................................................................................... 4

2.3.3 Quality Control ? Non-Food .............................................................................. 4

2.3.4 Product Inspection and Acceptance ................................................................... 4

2.4 General Policies ............................................................................................................. 5

2.4.1 Commencement of Work ................................................................................... 5

2.4.2 Risk Management / Insurance ............................................................................ 5

2.4.3 Subcontracting .................................................................................................... 5

2.4.4 Product Withdrawal............................................................................................ 5

2.4.5 Nonconformance to Purchase Documents ......................................................... 5

2.4.6 Use of Logos, Trademarks, Promotions and Advertising .................................. 6

2.4.7 Unsolicited Samples ........................................................................................... 6

2.5 Business Processes and Procedures ............................................................................... 6

2.5.1 Raw Materials and Supplies ............................................................................... 7

2.5.2 Hazardous Materials........................................................................................... 7

2.5.3 Invoice Detail Minimum Data Required ............................................................ 7

3.0 Packing and Shipping Requirements ................................................................................ 7

3.1 Operational Requirements.............................................................................................. 8

3.1.1 Terms of the Order ............................................................................................. 8

3.1.2 Case Requirements ............................................................................................. 8

3.1.3 Palletizing Requirements.................................................................................... 9

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3.1.4 Pallet Specifications ......................................................................................... 10 3.1.5 Pallet Quality .................................................................................................... 11 3.1.6 Loading Requirements ..................................................................................... 11 3.1.7 Perishable and Refrigerated Products............................................................... 11 3.1.8 Labeling Requirements..................................................................................... 13

3.1.8.1 General Labels for Pallets, Cases and Inner Packaging.................................. 13 3.1.8.2 Special Labels ? Warning Labels ................................................................... 14 3.1.8.3 Barcoded Universal Product Code Labels ...................................................... 15 3.1.8.4 Global Trade Item Number and License Plate Barcode Labels...................... 15 3.1.9 Country of Origin ............................................................................................. 16 3.2 Transportation / Shipping............................................................................................. 17 3.2.1 Cargo Security.................................................................................................. 17 3.2.2 Freight Terms ? Global (Excluding North America) ....................................... 18 3.2.3 Freight Terms ? North America ....................................................................... 19 3.2.4 Booking Requirements ? International............................................................. 20 3.2.5 Booking Requirements ? Intra U.S./Canada .................................................... 20 3.2.6 Booking Requirements ? Intra Asia ................................................................. 21 3.3 Shipment Documentation ? General Requirements ..................................................... 21 3.3.1 Shipping ? Hazard Materials ............................................................................ 21 3.3.2 Delivery and Shipping Documentation ............................................................ 22 3.3.3 Commercial Documentation ? International Border Crossings ....................... 24 3.3.4 Commercial Invoice Requirements ? International Border Crossings............. 26 3.4 Customs and Import Clearance .................................................................................... 29 3.4.1 Authorized Customs Brokers ........................................................................... 29 3.4.2 Customs ? Importer Security Filing ................................................................. 29 3.4.3 U.S. Customs ? 24-Hour Rule.......................................................................... 30 3.4.4 Preferential Import Scheme - Documentation Required .................................. 30 3.5 Carriers and Shipping Modes....................................................................................... 30 3.5.1 Carrier Selection............................................................................................... 30 3.5.2 EMEA Carriers................................................................................................. 31 3.5.3 Asia Pacific Carriers......................................................................................... 31 3.5.4 North American Carriers - Shipments Within or Between the U.S. and/or Canada .............................................................................................................. 31 3.5.5 Shipping Mode Selection ................................................................................. 32

STARBUCKS Supplier Guidance - Requirements (Version 1.0) May 2014

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3.6 Delivery Appointments ? Supplier-Managed Freight.................................................. 33

3.7 Supplier Performance - Packing & Shipping Requirements........................................ 33

Tables

Table 1. Pallet Specification Requirements ................................................................................. 10 Table 2. Temperature Requirements for Perishable and Refrigerated Products.......................... 11 Table 3. Usage of GS1 Barcodes ................................................................................................. 16 Table 4. Size Specifications for Barcodes ................................................................................... 16 Table 5. Information Required on Shipping Documents ............................................................. 22 Table 6. Information Required on Bill of Lading ........................................................................ 23 Table 7. Commercial Documentation Packet Contents ............................................................... 25

Figures Figure 1. Example Label.............................................................................................................. 14

Exhibit A Exhibit B Exhibit C Exhibit D Exhibit E

Exhibits (see supplier for links to the below documents)

Supplier Code of Conduct Starbucks Social Responsibility Standards: Manufactured Goods & Services Starbucks Standards for Food Suppliers Starbucks Standards for non-Food Suppliers Non-Partner Travel Procedure ? U.S. & Canada

STARBUCKS Supplier Guidance - Requirements (Version 1.0) May 2014

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