Troubleshoot blue screen errors
Switching out of S mode in Windows 10
Windows 10 in S mode is designed for security and performance, exclusively running apps from
the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll
need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you
won't be able to go back to Windows 10 in S mode. There's no charge to switch out of S mode.
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On your PC running Windows 10 in S mode, open Settings > Update & Security >
Activation.
In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to
the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not
to click the "Go to the Store" link that appears there.)
On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select
the Get button. After you see a confirmation message on the page, you'll be able to install
apps from outside of the Microsoft Store.
Troubleshoot blue screen errors
Applies to: Windows 10
On this page, we¡¯ll take you through a series of troubleshooting steps to try and help you figure out the
cause of the blue screen error and how to resolve it.
The steps in this article are intended to help troubleshoot common stop error codes, such as the
following:
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CRITICAL_PROCESS_DIED
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
IRQL_NOT_LESS_OR_EQUAL
VIDEO_TDR_TIMEOUT_DETECTED
PAGE_FAULT_IN_NONPAGED_AREA
SYSTEM_SERVICE_EXCEPTION
DPC_WATCHDOG_VIOLATION
Though the steps on this page might look complicated at first glance, just follow them in order, stepby-step, and we¡¯ll try to get you back on track.
Activate Office
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Activate Office 365, 2019, 2016, and 2013
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Activate Office that's pre-installed on a new Windows 10 device
Activate an Office purchase or offer that's included on a new Windows 10 device
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Activate Office HUP
Activate a brand new Office product key
Activate Office if you see a "limit reached" error
Troubleshoot activation errors
Activate Office 365, 2019, 2016, and 2013
When you start an Office app that's not activated, you'll be prompted to sign in to Office. Be sure
to sign in using the Microsoft account, or work or school account, that you used to buy or
subscribe to Office.
Note: If Office came pre-installed on your new device, see Activate Office that's pre-installed on
a new Windows 10 device.
If the Activation wizard appears, Office needs your help to activate. Follow the prompts in the
wizard to activate Office.
Get help with activating Office using the Activation wizard
Activate Office that's pre-installed on a new Windows 10 device
If this screen appears, Office is installed as an Office 365 Home trial
You'll see this screen if you sign in to Office that was pre-installed on a new device but don't
have an Office product associated with your account.
To use Office on your new device, you can activate Office as a 1-month trial of Office 365
Home. You can also buy Office, add Office to an existing Office 365 subscription, or enter a
product key from a new product key card. If you have an older copy of Office, you can install
that instead.
I thought this device included Office
Activate an Office purchase or offer that's included on a new Windows 10 device
I get the error "The products we found in your account can't be used to activate "
If this screen appears, Office is installed as a one-year subscription or one-time purchase
A digital Office product key is transmitted to your PC, so you won't need or receive a printed
product key. You activate Office by selecting the Activate Office button. Be sure to activate
Office as soon possible. The offer will expire 180 days after you activate Windows.
Get help with activating an Office purchase or free offer on a new PC
Activate Office HUP
If you bought Office Professional Plus, Visio Professional, or Project Professional through your
employer's Microsoft HUP benefit, select I don't want to sign in or create an account (at the
bottom of the screen) and enter your product key.
Get your HUP product key
Activate a brand new Office product key
If you bought a new Office product key card, or you received a product key when you bought
Office through an online store, go to setup and follow the on-screen prompts. This is
a one-time process that adds your new Office product to your Microsoft account. After you
redeem your key, you can install Office
Get help with setup
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