NHTSA’s Consumer Complaint Database
NHTSA's Consumer Complaint Database
2011 SAE Government/Industry Meeting January 27, 2011
Presented By:
Gregory E Magno National Highway Traffic Safety Administration
(NHTSA) Office Of Defects Investigation (ODI)
ThTishiiss aiswaowrkorokfothf ethUe.SU..GS.oGveorvnemr nemnteannt danisdnisotnsoutbsjuebcjtetcot ctoopcyorpigyhr itgihnttihne thUenUitneidteSdtaStteast;eist;mitamy abye bueseudseodr roerprreinptreindtwedithwoituhtopuetrpmeirsmsioisnsion
Presentation Objective
Overview of NHTSA's Complaint Database
Uses / Importance Traffic Introduce the "Portable" Complaint
ThTishiiss aiswaowrkorokfothf ethUe.SU..SG.oGveorvnemrnemnteannt danisdnisotnsoutbsjuebcjtetcot ctoopcyorpigyhritgihnttihne
thUenUitneidteSdtaStteast;eist;mitamy abye bueseudseodr roerprreinptreindtwedithwoituhtopuetrpmeirsmsioisnsion
2
"VOQ": Vehicle Owners Questionnaire
What When / How
Who
ThTishiiss aiswaowrkorokf othf ethUe.SU..SG.oGveorvnemrnemnteannt danisdnisotnsoutbsjuebcjtetcot ctopcyorpigyhritgihnttihne
3
thUenUitneidteSdtaStteast;eist;mitamy abye bueseudseodr roerprreinptreindtwedithwoituhtopuetrpmeirsmsioisnsion
VOQ Background
Consumers file their own VOQ with NHTSA
Each is read at least once by an ODI screener
2/3 filed within a month of the incident
Primarily used for defect screening and investigations
"Unreasonable safety risk"
ThTishiiss aiswaowrkorokfothf ethUe.SU..SG.oGveorvnemrnemnteannt danisdnisotnsoutbsjuebcjtetcot ctoopcyorpigyhritgihnttihne thUenUitneidteSdtaStteast;eist;mitamy abye bueseudseodr roerprreinptreindtwedithwoituhtopuetrpmeirsmsioisnsion
4
Consumer Complaint Origins (CY05-10)
Internet
Filed 1st person 70% of total volume
"VOQ"
Filed 1st person OMB Form 1% of total volume
Auto Safety Hotline
Filed w/ operator 1.888.327.4236 25% of total volume
Consumer Letters
Filed 1st person Mapped into VOQ
database 4% of total volume
ThTishiiss aiswaowrkorokf othf ethUe.SU..SG.oGveorvnemrnemnteannt danisdnisotnsoutbsjuebcjtetcot ctopcyorpigyhritgihnttihne
thUenUitneidteSdtaStteast;eist;mitamy abye bueseudseodr roerprreinptreindtwedithwoituhtopuetrpmeirsmsioisnsion
5
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- department of transportation d 2021 00501 and on
- tmi privacy statement external 6 14 2013 2 tesla
- omb control no € 2127 0004 part 573 safety recall report 21v 912
- nhtsa s consumer complaint database
- federal bureau of investigation official notification posted on may 13
- owners rights notification tesla
- consumer acceptance of electric vehicles in the us us epa
- dot nhtsa odi document
- omb control no € 2127 0004 part 573 safety recall report 22v 169
- california department of fair employment and housing workplace
Related searches
- consumer affairs complaint form california
- nj consumer affairs complaint form
- consumer complaint form illinois
- consumer affairs complaint form
- consumer protection agency complaint form
- nyc consumer affairs complaint form
- file a consumer complaint online
- consumer reports complaint form
- consumer fraud complaint form nj
- consumer affairs complaint california
- attorney general consumer complaint form
- illinois consumer complaint form