Appendix D: Summary of Responses to Most Important Issues ...

Appendix D: Summary of Responses to "Most Important Issues" Facing the City

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Appendix D: Summary of Responses to "Most Importan

Citywide Customer Survey Results

Open-Ended Responses

The NYC Feedback Citywide Customer Survey provided residents the opportunity to identify what they, the resident, felt were the three most important issues facing New York City. Responses were analyzed using an emergent approach where themes were identified by analyzing the data. As themes were identified they were then provided a "code" or a value that represented that theme. For example, a large proportion of responses revolved around the theme of "housing issues" ? these included responses such as "affordability," "availability" and even the general statement of "housing." All responses that related to the theme of "housing" received the same code. These codes were then analyzed to determine which theme represented the highest percent of the respondents. On the following page is a list of all the identified themes, and the percent of respondents who identified each as one of the top three issues facing New York City. A complete list of all verbatim responses received is contained in a separate database.

Appendix D: Summary of Responses to "Most Important Issues" Facing the City

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Short Code Description Housing Issues Education

Mass Transit Issues

Crime

Cost of living

Jobs

Public Safety

Healthcare

Economic Condition and Development Traffic Congestion Taxes Human/Social Services Cleanliness of City Homeless

Pollution

Noise Pollution

Overdevelopment

City Streets Police Community Relations Sanitation Facilities and Services

Long Code Description Housing Issues (affordability, availability, cost, etc.) Education (quality, availability, condition, funding, policy) Mass Transit Issues (service, maintenance, modernization, affordability, anything related to MTA and transit) Crime (drugs, gangs, financial and petty crime) Cost of living ( cost of living general, essential services, gas and oil, affordability of living in city, income divide, losing middle class) Jobs (unemployment, low wages, raise minimum wage) Public Safety (emergency preparedness, emergency services (fire, EMS), security, safety general) Healthcare (improve access, quality, cost, availability, hospitals, insurance, Medicaid) Economic Condition and Development (economy, small and large businesses, support for businesses, recession) Traffic Congestion Taxes (tax burden, increasing taxes including property taxes) Human/Social Services (services and programs, welfare, seniors, youth, families, childcare, domestic violence programs, HUD programs) Cleanliness of City (streets, subways, litter, sidewalks) Homeless (shelter and housing, services, panhandling and begging) Pollution (pollution general, environmental affects of pollution - clean air, clean water) Noise Pollution Overdevelopment (overpopulation, maintaining neighborhood culture and family businesses, impact of gentrification) City Streets (condition and maintenance of streets, lighting, snow removal)

Police Community Relations (police response and conduct) Sanitation Facilities and Services (collection, garbage waste management, recycling services)

Percent of All Respondents

25% 20% 19% 18% 14% 13% 10%

9%

9% 8% 8% 7% 6% 5% 5% 4% 4% 4% 3%

3%

Percent of Respondents Naming at Least

One Issue 29% 22% 21% 21% 15% 15% 12%

10%

10% 9% 9% 7% 7% 6% 5% 5% 5% 4% 4%

4%

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Appendix D: Summary of Responses to "Most Important Issues" Facing the City

Citywide Customer Survey Results

Short Code Description

City Services General

Infrastructure

Environmental Issues

Parking City Budget Issues

Homeland Security

Animal and Pest Control

Law Enforcement

Quality of Community Food security Immigration Opposition Governance/Public Trust Outdoor Aesthetics and Recreation Opportunities Zoning and Code Enforcement Civil Rights and Race Issue Poverty

Long Code Description City Services General (customer service, employees, maintain and improve current services, service distribution and equality across the boroughs) Infrastructure (aging infrastructure, power utility, power supply, storm drains, maintenance) Environmental Issues (green policy, recycling programs, climate change, environment general) Parking (enforcement, availability, cost) City Budget Issues (City budget and spending practices, finances) Homeland Security (safety from terrorism, 9/11 focus, or primarily focus on terrorism)

Animal and Pest Control (dog ordinances, rats, insects) Law Enforcement (traffic enforcement, police and law enforcement general, increase of police presence) Quality of Community (quality of life overall, community development) Food security (cost, availability, food safety) Immigration Opposition (illegal immigration, quantity of immigration, negative impact on services, use of English as primary language) Governance/Public Trust (dissatisfaction, mistrust, political misconduct, corruption, the interest of private corporations over public interests)

Outdoor Aesthetics and Recreation Opportunities (beautification, landscaping, green space, trees, parks, playgrounds, recreation) Zoning and Code Enforcement (building regulations, construction oversight (safety- cranes, scaffolding), enforcement of building codes) Civil Rights and Race Issue (equality, race relations, tolerance (non-police related)) Poverty

Percent of All Respondents

3%

Percent of Respondents Naming at Least

One Issue

3%

3%

3%

3%

3%

2%

3%

2%

3%

2%

3%

2%

3%

2%

3%

2%

2%

2%

2%

2%

2%

1%

2%

1%

2%

1%

2%

1%

1%

1%

1%

Appendix D: Summary of Responses to "Most Important Issues" Facing the City

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