Service goods–services continuum industrial product ...
Chapter 9
good
Chapter 9
product
Chapter 9
service
goods?services continuum
Chapter 9
business-to-business (B2B) product
Chapter 9
industrial product
Chapter 9
organizational product
Chapter 9
unsought products
Chapter 9
convenience products
Chapter 9
emergency goods and services
Chapter 9
impulse goods and services
Chapter 9
shopping products
Chapter 9
Chapter 9
staples
specialty products
Chapter 9
accessory equipment
Chapter 9
installations
Chapter 9
component parts and materials
Chapter 9
raw materials
Chapter 9
business services
Chapter 9
MRO items
Chapter 9
Chapter 9
supplies
benchmarking
Chapter 9
service encounter
Chapter 9
product line
Chapter 9
line extension
Chapter 9
total quality management (TQM)
Chapter 9
ISO 9001:2000
Chapter 9
service quality
Chapter 9
product mix
Chapter 9
product life cycle
Chapter 9
introductory stage
Chapter 9
growth stage
Chapter 9
maturity stage
Chapter 9
decline stage
Chapter 9
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