FedEx Service Guide

SERVICE GUIDE

serviceguide January 1, 2018 Updated October 1, 2018

SERVICES RATES TERMS INDEX

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Services E

Rates E

Terms E

Index E

Contents

This book includes an overview of FedEx? services; FedEx Express and FedEx Ground standard list rates effective Jan. 1, 2018, for U.S., U.S. export and U.S. import services; FedEx One Rate? pricing for FedEx Express? U.S. services; FedEx Express Terms and Conditions; the FedEx Ground Tariff; and the FedEx SameDay? City Tariff. This information, along with U.S. retail rates1 and the service information at serviceguide, constitutes the FedEx Service Guide. The service information at serviceguide (excluding rates, the FedEx Express Terms and Conditions, the FedEx Ground Tariff, and the FedEx SameDay City Tariff) and the overview of services in this book are not part of the contract of carriage.

Overview of Services Standard List Rate, Surcharge and Fee Changes How to Calculate Your Rate Zone Charts

International Express Package International Express Freight Canada U.S. Express Package Rates Zones 2?8 To Alaska and Hawaii From Alaska and Hawaii Within Hawaii Multiweight FedEx SameDay? and FedEx SameDay? Freight FedEx SameDay City Rates FedEx One Rate U.S. Express Freight Rates International Express Package Rates U.S. Export Multiweight, U.S. Export U.S. Import Multiweight, U.S. Import FedEx? International Next Flight, U.S. Export FedEx International Next Flight, U.S. Import International Express Freight Rates U.S. Export U.S. Import FedEx International Premium? Zones and Rates FedEx Ground and FedEx Home Delivery? Rates Zones 2?8 Alaska and Hawaii Canada Fees and Other Shipping Information Terms FedEx Express Terms and Conditions FedEx Ground Tariff FedEx SameDay City Tariff Index

2?19 22 23 24

24?26 27 28 29

29?49 50?52 53?54

55 56?57 58?59 60?62

63 64 65 65 ? 81 82 83?97 98 99?100 101?102 10 3 103 104 105 10 6 106?108 109?111 112 113?129 130 132?162 163?179 180 ?191 19 2 ?19 9

1 For FedEx? Retail Rates, go to ratefinder and select the Rate Tools tab.

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U.S. Package Shipping

Details at uspackages

Services E

Rates E

Terms E

SAME-DAY DELIVERY

FedEx SameDay?

FedEx SameDay? City

Door-to-door delivery in just hours

Available 365 days a year throughout all 50 states

Go to or call 1.800.399.5999 to request pickup

Government-issued photo ID required at pickup for all FedEx SameDay services

Cross-city, door-to-door delivery in just hours between select ZIP codes

Available within select U.S. metro areas

Request our contract-only FedEx SameDay City Route service for shipments that follow a regularly scheduled route with multiple stops

For more information, go to uspackages and select Same-Day Delivery, then FedEx SameDay City

Go to samedaycity or call 1.800.399.5999 to see if we serve your city and to request pickup

Index E

NEXT-BUSINESS-DAY DELIVERY

FedEx First Overnight?

Delivery first thing the nextbusiness-day morning by 8, 8:30, 9 or 9:30 a.m. to most areas and by 10 a.m., 11 a.m. or 2 p.m. to extended areas

Available throughout all 50 states

Saturday pickup and delivery available for an additional charge. Go to and select Rate & Ship to confirm whether Saturday service is available for your location

FedEx Priority Overnight?

Next-business-day delivery by 10:30 a.m. to most areas and by noon, 4:30 p.m. or 5 p.m. to some rural areas

Delivery in 2 business days for certain shipments to and from Alaska and Hawaii

Available throughout all 50 states

Saturday pickup and delivery available for an additional charge

FedEx Standard Overnight?

Delivery the next business day in the afternoon by 3 p.m. to most areas and by 4:30 p.m. to some rural areas (by 8 p.m. to residences)

Available throughout all 50 states (Hawaii outbound only)

Saturday pickup available for an additional charge

SHIP UP TO 150 LBS.

You can ship envelopes and packages up to 150 lbs. using most FedEx Express? and FedEx Ground? U.S. and international package services. Some exceptions apply, so go to packageshipments and select a service to confirm weight limitations and package size requirements.

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Contents E

U.S. Package Shipping

Details at uspackages

Services E

Rates E

Terms E

2- OR 3-BUSINESS-DAY DELIVERY

FedEx 2Day? A.M.

FedEx 2Day?

FedEx Express Saver?

Second-business-day delivery by 10:30 a.m. to most areas and by noon to rural areas

Available throughout all 50 states (Hawaii outbound only)

Second-business-day delivery by 4:30 p.m. to most areas (by 8 p.m. to residences)

Delivery in 3 business days for certain shipments to Alaska and Hawaii

Available throughout all 50 states

Third-business-day delivery by 4:30 p.m. to most areas (by 8 p.m. to residences)

Available throughout all states except Alaska and Hawaii

Index E

BUSINESS DELIVERY VIA GROUND

FedEx Ground?

Day-definite delivery in 1?5 business days (3?7 business days to and from Alaska and Hawaii) based on distance to destination Delivery by end of business day Available to every business address in all 50 states (inbound-only service for certain remote locations in Alaska and Hawaii) FedEx Ground Multiweight? rating can help you save money on multiple-piece shipments weighing 200 lbs. or more. Ask your FedEx account executive if you qualify

CHOOSE THE SPEED YOU NEED.

Count on us for the delivery speed and on-time reliability you need. Most of the FedEx Express and FedEx Ground services on pp. 2?9 are backed by a money-back guarantee.2

RESIDENTIAL DELIVERY VIA GROUND

FedEx Home Delivery?

FedEx SmartPost?

Day-definite residential delivery in 1?5 business days (3?7 business days to and from Alaska and Hawaii) based on distance to destination

Delivery between 9 a.m. and 8 p.m., Tues.?Sat.

Available to every U.S. residential address

Packages up to 70 lbs.

Options for appointment and evening delivery requirements1

For more information, go to homedelivery

For shipping low-weight packages to residences; P.O. boxes; and APO, FPO and DPO destinations

Delivery typically in 2?7 business days based on distance to destination (longer time-in-transit outside the contiguous 48 states)

We route packages to a U.S. Post OfficeTM facility for final delivery

Packages up to 70 lbs.

Contract-only service; contact your FedEx account executive for more information

1 Standard Saturday delivery and FedEx Home Delivery convenient delivery options are not available to all areas. Contact your FedEx account executive for more information. 2 See the FedEx Express Terms and Conditions and FedEx Ground Tariff for details. The FedEx Money-Back Guarantee does not apply to FedEx SmartPost shipments. Post Office is a trademark of the U.S. Postal Service (USPS).

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Services E

International Package Shipping

Details at internationalpackages

Rates E

Terms E

FASTEST-POSSIBLE DELIVERY

FedEx? International Next Flight

FedEx International First?

Delivery in just hours, depending on flight availability

To major cities in more than 220 countries and territories

Available 24 hours a day, 365 days a year

For packages up to 2,200 lbs. (more with prior approval)

Call 1.800.974.7333 to request pickup

Government-issued photo ID required at pickup. The courier will provide a specialized air waybill

Delivery in 1, 2 or 3 business days to select postal codes in 20 key global markets

Delivery by 10 a.m. in 1 business day to Canada and by 11 a.m. in 1 business day to Mexico (2 business days for nondocument shipments to Mexico)

Inbound delivery to select U.S. ZIP codes by 8, 8:30, 9 or 9:30 a.m. to most areas

Go to internationalpackages and select FedEx International First for a list of destination postal codes and ZIP codes served

Index E

DELIVERY IN 1, 2 OR 3 BUSINESS DAYS

FedEx International Priority?

Delivery typically in 1, 2 or 3 business days to more than 220 countries and territories Reach major cities in Canada and Mexico typically in 1 business day Reach major cities in Europe and Asia by noon typically in 2 business days U.S.-inbound delivery by 10:30 a.m. or noon to many locations Ship until close of business from Western Europe to major East Coast markets in the U.S. for delivery by 3 p.m. the next business day See pp. 24?26 for countries served by FedEx International Priority and other FedEx Express international package services

GO ONLINE TO GET QUOTES.

For rate and transit time quotes, go to and select Rate & Ship. You can also get a quote using the FedEx? Mobile app on your phone. See p. 18 for more information on FedEx Mobile.

FLAT-RATE INTERNATIONAL SHIPPING

FedEx? 10kg Box and FedEx? 25kg Box

An easy, economical way to ship internationally. Pay a flat rate (based on destination country) when you ship up to 22 lbs. in the FedEx 10kg Box and up to 56 lbs. in the FedEx 25kg Box Delivery via FedEx International Priority typically in 1, 2 or 3 business days to more than 220 countries and territories Order these boxes at or call 1.800.GoFedEx 1.800.463.3339 (say "order shipping supplies"). Go to smallbusiness. international/flat-rate for more information

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