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CRUSA French Sales MissionDecember 9-13, 2019Nice & ParisMy Luxury Travel 53, boulevard Carnot06400 Cannes, France00 377 97 97 47 98Contact: Guillaume Leroy, co-founder and product managerguillaume@myluxurytravel.frNotes: Met with Guillaume Leroy, co-founder and owner of My Luxury Travel and My Prestige Villas. Olivier started with region overview. Brantley Ussery did VA overview. Brantley covered Virginia other than Charlottesville/Albemarle County (Courtney) and Virginia Beach (Kelli). Olivier also reviewed materials, including CRUSA holiday guide.Some of their clients drive but others hire private drivers in destinations.Follow up:Interested in luxury hotel product. Partners and members follow up with suggestions. Boomerang Voyages455, Promenade des Anglais06299 Nice, France33 4 97 25 46 46Contact: Sebastian Baups.baup@boomerang-Notes:Sebastian Baup and three agents in training. No questions. Solo Seniors Tours35, rue de France06000 Nice, FranceTel: +33 4 93 53 10 55Zohra Bozec, General Manager zohra.bozec@Notes:Solo Senior Tours and Nice Golf Travel – two agencies. Relatively new. Does outgoing only. For future would like to receive senior travelers to travel in France with them. Senior travel is growing. Seniors want tour operator for solos or small groups. They know how to cater to the senior traveler. Create journeys with information. Restaurants, hotels, attractions that cater to seniors. They want to have the right contacts to assure their customers. Luray Caverns of interest. Talked about new entrance at Luray. Mitchie Tavern. Omni Charlottesville. Downtown properties are well received. Boars Head Inn – Golf would be good. Current golf product is mostly around France, but would like to extend to USA. Spa product would be good. Talked about Edgar Casey in Virginia Beach. Cultural tours and attractions are good. Vibe District. Visiting Norfolk and Naval Base would be interesting. Military aviation museum. Oyster farming and tours would be interesting. She likes DoubleTree properties. Chesapeake Bay Maritime Museum. Eastern Shore is good for seniors and driving. Chic destination. Annapolis is very interesting to them. Baltimore free bus system. American Visionary Art Museum would be interesting. DC Smithsonian Museums are of course of interest and International Spy Museum. Follow up:Follow up with suggestions for good properties and attractions for seniors. If there is a golf receptive that would be good for them. Brantley to send Virginia golf information. Colonial Williamsburg would be interesting.Kelli to follow-up with Virginia Beach itinerary for seniors.Destination DC, please send good senior attractions. Voyageurs du Monde4, rue du Maréchal Joffre06000 NiceTel: +33 4 97 03 64 68Contact: Elodie Baup, U.S. SpecialistEbaup@voyageursdumonde.fr Notes:Elodie has been to Washington, DC, Virginia Beach, Annapolis and Baltimore. Stayed at the Lord Baltimore Hotel. Didn’t spend a night in Virginia Beach. Just lunch but went to DC and did Bike and Roll. Georgetown. Museums. Would be good to have her come back on a fam to the region.Elodie was thankful that we made the trip to Nice. She hopes to send people to the region. Follow Up:Are there translated materials at Williamsburg/Jamestown? Contrastes Voyages1, rue de la Buffa06000 NiceTel: +33 4 93 87 28 63 Contact: Carole Casimiri, U.S. Specialist and Jean-Francois Fremery, Director. Ccasimiri@jffremery@ Notes:Contraste established 38 years ago. Oldest in Nice. Focus areas – Running. NY City Marathon to give more access to it. Group of about 1,200 runners who go. 20th year edition – 10-day run in China on the Great Wall. They do running events all around the world. Not doing any additional US events at this point. Runners come from different areas and clubs. Not all in the same group. They are always looking for new trips and Contrastes organizes the event. 6 runs over 8 days. Adventure runs. All 2020 runs are sold out. NY Marathon, they have to pay $600 per entrant. Also do Chicago Marathon. Berlin, London. They have agreements with four NY hotels for rates during marathon. Packages can start at 3,000 Euros. They want exclusivity on marathon participation, but create their own runs. 70% of clients are from French Riviera area. The rest are across the country. Also do FIT. Tailor made itineraries. Only FIT. They don’t have a brochure. They create each trip. Contrastes Voyages is this part.They also do cruises – B2B. Queen Mary from Southampton to NY. Holland America. Corporate side does MICE. 100-year Citroen auto event. One opportunity would be in students. New Nice/Newark flight on United is a good opportunity. Have a big database of clients. Do co-branding events for instance with Audi car brand and then email prospects after that event. Jean-Francois runs and does/did Ironman events. The have golf company—Plein Swing—as well.Follow Up:Marine Corps marathon in Washington, DC may be of interest. Good race for them to look into. Can they get exclusivity. Arlington please follow up. Golf courses please follow up with information to Jean-Francois. He is interested in good courses in the region. Five-day trip doing different courses. Room at hotel for group of seven people for five nights. Just want a free room for the pro who accompanies. Want to hub and spoke out of one property. Include a minivan/driver. Three-star hotel. Boutique hotel. Spring or September. Off-season here is the season to travel to play golf. **NEED THIS INFORMATION BEFORE THE END OF JANUARY WITH RATES.** Needs photos of courses and hotel. Price for hotel, price for transfer. Need to say when it is available. Need an additional trip options for wife. Activities – horseback riding, tours, shopping. Needs suggestions for activities. Husband plays golf and wife needs activities. Destination DC, please follow up - Presented region overview to Carole. She is working on an itinerary for a family – Boston to Miami with (2) nights in Washington, DC. Terre d’Escales35, boulevard Saint Martin75003 ParisTel: +33 1 42 36 13 91Contact: Thibault Loubatier, General ManagerTloubatier@terre-Notes:Thibault is familiar with the region but has never been before. Good candidate for future fam tour. Each mission participant reviewed what’s new in their cities/state. Kelli (Virginia Beach) covered new hotel properties and Vibe District. Courtney did full review as Thibault has heard of Charlottesville, but has not been there before. Monticello, Mitchie Tavern, Rotunda, Pippin Hill, Downtown Mall, arts scene, Clifton Inn, Boars Head Inn. Eric covered new hotels (Hilton Canopy) and neighborhoods--East Harbor Point. Restaurants. Market system—Oldest in the country. Brantley talked about what’s new in Virginia. Growth and development of Arlington. Thibault knows about Alexandria. Talked about waterfront attractions—Old Torpedo factory. Wineries across the state and new hotel product. Brantley can direct him to individual communities if there is interest. Talked about the Inn at Little Washington. Olivier covered Washington, DC. The Wharf, New Spy Museum. Did that review in French. Follow Up:Region DMOs please follow up with new property or attractions. United Airlines4, place de la Défense92800 PuteauxTel: +33 1 41 40 35 79Contact: Anthony Ouinas, Sales Manager (Leisure)Anthony.ouinas@ Notes:Met with Anthony Ouinas, United Airlines. Bookings to IAD from CDG up 24% from Oct, 2019 – March, 2020. October was the heaviest because of holidays in France. Includes Lufthansa group flights. 1,977 flights in October. Big increase in MICE business. Many interested in Washington for congresses. Group size 30-35. New business this year. Biggest increase in group business. New York cannot increase anymore for groups traveling there. 10-15 groups, 45 passengers each connecting through New York or Boston and then going to IAD. Not just from Paris. Many connect through Frankfurt and Munich even though they originate in France. Competition is pushing prices down. Anthony and other travel people did Rock and Roll race in DC. Covered on web and social. Youth and student travel increasing to DC. Summer camps for children are popular. Emmanuelle will look at travel agencies to work with to promote summer camps and programs. Promotions/sale side. Stopover in New York and Washington available. Les Maisons du Voyage3, rue Cassette75006 ParisTel: +33 1 53 63 13 43Contact: Nadège Bonnet, Sales ManagerNadege.bonnet@Notes:Training for 7 sales agents including VA, DC and MD overviews. None of them had been to Virginia. Comptoir des Voyages8, rue Saint Victor75005 ParisTel: +33 1 53 10 47 88Contact: Véronique Boisdenghien, DirectorVBoisdenghien@comptoir.frNotes:They have a new website. Proposed 2020 co-op marketing program with CRUSA. Trying to get more people to visit after they go to the western US and New York.Families are their main client. Want a mix of history, culture, and fun and want to see how people live. Use ATI, Bonotel, and Tourmappers. Follow Up:VTC: Can you book Shenandoah properties via receptives?Are any experiences in Charlottesville bookable via receptives?When does new center at Virginia Beach aquarium open?Does anyone in the region offer glamping? Vacances Fabuleuses15, rue Lobineau75006 ParisTel: +33 1 55 87 82 10Contacts: Sandy Giroud, U.S. SpecialistSandy.giroud@vacancesfabuleuses.frBertrand Julliard, Directorbertrand.julliard@vacancesfabuleuses.fr Notes:Sandy has been to region, but only DC. Participants each presented their respective destinations. They’ve done tours from DC to the South. Clients want to stay in Shenandoah, and have it be nicer. They have DC, Baltimore and Annapolis in tours currently. Follow Up:VIP/ATI/New World Travel may have contract with Skyland Lodge. Brantley to have Director of Sales at Skyland Lodge follow up with Bertrand. Bertrand is looking for higher end lodging in the region. They are not familiar with Charlottesville. Bertrand is interested in the Lewis and Clark. Does Richmond have a self-guiding mural tour? Brantley to follow up. Public art tour in Arlington. They would like information. Interested in Military Aviation Museum in Virginia Beach.St. Michael’s would be good for clients and Frederick too. Bertrand’s wife loves Matisse – Send info on Baltimore art museum. Destination DC, please send what’s new when available. Back Roads Voyages14, Place Denfert Rochereau75014 ParisTel: +33 1 43 22 06 56Contact: Jennifer Aubry, US Product ManagerJennifer@backroads.frNotes:Training for five people. Mostly a review. Repeat visitors to the US. Usually start in DC. Visitors do go to Virginia Beach, Richmond. Sophie in their office was on a fam trip, but no one else. Would be good to have someone come again. TUI France32, rue Jacques Ibert92309 Levallois PerretTel: +33 1 73 29 22 26Contact: Rémi Vénitien, Product Manager Long HaulRvenitien@Notes:New fly-drive which includes DC, Charlottesville, Richmond, Williamsburg, and Virginia Beach, and up through Eastern Shore. Went to the Spy Museum. Featured in brochure. 200,000 copies. Tour is selling now. Flying in/out New York. Just trained 45 agencies. TUI submitted a co-op proposal for 2020. Working with ATI. Complicated to get global supplier to provide room nights needed in all places. Also uses Go West, but they don’t have as much for our region. Availability is the key. ATI, because of the number of hotels, more confident they have the product. Have a contract with New World as well. FIT only. TUI acquired Aventuria, which has more flexibility. Tour includes PA/Hershey. Eric did Baltimore overview. Courtney did Charlottesville overview. Remy has been there, but wanted more information. Courtney will send more property options. For events, he needs to know them two years in advance. With the new fly-drive, they give additional notes and information about destination including events that will be going on while they are there. Rooms categories are standard (2-3 star), or upgrade (3-4), or boutique. Remy will check to see if Boars Head works with ATI. He doesn’t book direct. Uses a mix of receptives. Go West. ATI. Bonjour USA. New World. Target per-day price is $95/day per person. In Virginia Beach, he went to aquarium. Kelli updated what’s new. He doesn’t know which properties are booked in Virginia Beach. Brantley updated the rest of Virginia. Follow Up:Remi would like to know if there is a self-walking tour of the murals in Richmond. Brantley to check. Can Simon coupon books be sent to them? Le Cercle des Vacances31, avenue de l’Opéra75001 ParisTel: +33 1 40 15 15 05Contact: Antony Enault, US Product ManagerAntony@Notes:Made a survey on their company a few months ago. Long-range plan. There will be many changes. Personalize travel. Change their name. Need to work more avenues. Will stay in Paris. Need to work with small receptive onsite who can offer experiences they can’t book through classic channels. Many problems booking activities. Looking at 2021 for changes. Need to start looking at millennials, sustainable and slow tourism.They have receptives working on all of America. Need receptive that can do things that ATI and Hotelbeds can’t do, but won’t stop working with the classic receptives. It is apparently easier in Canada, where they have receptives who can book properties with 2-3 rooms. Follow Up:Can we make a list of experiences in the region that we can send to Antony?Antony wants to develop city breaks around events in cities and region. Major events. CRUSA suppliers please follow up. Antony wants to develop special packages. Michelin Travel Partner27, Cours de l’?le Seguin92205 Boulogne Billancourt CédexTel: +33 1 55 19 57 00Contact: Florence Dyan, Editor (US Mid-Atlantic guide)FDyan@tp.Notes:Met with Florence. The guide renews every two years. Everyone did their overviews and what’s new. Follow Up:VTC: Please send Crooked Road, Roanoke, and Bristol information. Charlottesville: Please review guide listings for Charlottesville/Albemarle. Florence gave Courtney a copy. Maryland: Please send whiskey trail information. (Eric to contact Marci)Michelin can always use more good photos of the region as well.Terre Voyages28 bd de la Bastille75012 ParisTel: +33 1 44 32 12 87Contact: Emilie Lecas Marietta, Product Manageremilie@terre- terre-Notes:Smaller operator. Tailor-made trips around the world. Emilie is in charge of North America. Emmanuelle did French overview. Each mission attendee did their destination overviews.Follow Up:Would like golf information. Courtney, please follow up. Other golf destinations please follow up too.Is there a chance for her to stop briefly in Baltimore on the way to DC for her fam there?Sensations du Monde38, rue des Renouillères93200 Saint-DenisFranceTel: +33 1 40 10 50 72Contacts: Virginie Ginès, US Product ManagerProduction@Nadia Es-Said, Reservationsnadia@ Notes:Each rep did overviews of their destinations. Last summer it was harder to find properties in Cape Charles and Virginia Beach. Recommended ATI, TourMappers, Bonotel, New World. Kellie asked them to alert Emmanuelle, so we can follow up.Angèle14, avenue de l’Opéra75001 ParisTel: +33 7 69 62 63 77Contact: Nora Gherras, General ManagerNora@angele-Notes:Still growing. Last year a good balance between B2B and B2C departments. A lot of travel writing, especially for Michelin. Freelance projects—Directours. CRUSA itinerary created thanks to Nora. 13 nights in Capital Region. DC-Baltimore-Frederick-Shenandoah-Charlottesville (Omni/Hyatt Place)-Richmond-Williamsburg-VA Beach-Easton/St. Michaels, stops in Annapolis—Alexandria. Nora will email itinerary. Goal to extend major cities and secondary cities and beach stays. Would like more experiences. Immersion activities. Sometimes she uses receptives and sometimes works directly. Luke from Michelin is now with the Red Guide (restaurants). Talked about doing hot air ballooning in Charlottesville. Courtney to send information.She works with all receptives. Charlottesville—Quark (can be booked via TourMappers.) Marco Vasco36, rue Brunel75017 ParisTel: +33 1 76 64 72 83Contact: Florence Cusset, U.S. Product ManagerFCusset@marcovasco.frCANCELLEDJetset Voyages45 rue Galilée75016 ParisTel: +33 1 53 67 13 26Contact: Charles Julien, US Product ManagerNotes:They will be moving their office. Want more North America product in 2020. Will have all of their companies together and want to go deeper in destination details. They do some regional and specialized travel shows. SWVA could tie-in with itinerary they have with Tennessee and North Carolina. Follow Up:Charlottesville: Are guides or any materials available in French?VTC: Please send Southwest Virginia information and hotels from that region that work with receptives. Need to be bookable. ByNativ3, rue du Gramont75002 ParisTel: +33 1 53 10 34 33Contact: Fanny Galabert, Account Director – USA, Leticia (in Montreal), Fgalabert@ Notes:ByNativ is a local travel agencies community. Office in Paris. Work around the world. 1-2 business partner by destination. In US, work with travel agency based in Billings, MT and another in Montreal. ByNativ bring French market to local agencies and bring ideas/inspiration to connect to local people. Travelers who want direct contact. Online. They co-create production. They have a Boston, New York, Philly, DC program and will add Baltimore. For people who like history, they can add more stops from the Capital Region. Follow Up:Question about smaller places to stay in Virginia Beach. Kelli to follow up. ................
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