Volunteers of America



Volunteers of America Job DescriptionPosition: Community Based Housing Evening/ Night Resident ManagerReports to: PSH program manager Location: Multiple SitesMinimum Requirements:Candidate must have a AA or Bachelors Degree in a social service field ORCandidate must have one year experience working with homeless high risk youth, adults and/or familiesCandidate must have knowledge of Spokane community and resourcesMust have reliable transportation and current insuranceProficient with technology and able to maintain spreadsheets and relational data Candidate must be able to pass a DSHS/Washington State Background check and be at least 21 years of age.Resident Manager Duties:Make Notifications when required to law enforcement, supervisors, etcMaintain safety and security by monitoring all general access areas and enforce building rules during the course of regular duties. Monitor building operations in absence of case manager. Intervene in crises, respond to emergencies, and initiate action as required including contact with emergency services.Record significant events involving resident and building operations.Rents or leases apartment, collect appropriate rental funds as required and completes lease form/rental agreement outlying conditions and terms of occupancy when required. Collects rents due and issues receipts.Provides monthly, move in and move out inspections.Manages wait list and all current applications within the standards of current funding guidelines and Fair Housing. Returns apartments to original condition upon tenant move out in coordination with the building owner or manager. Monitor building security cameras in the absence of case managerInvestigates tenant complaints concerning malfunctions of utilities or furnished household appliances or goods and inspects vacated apartments to determine need for repairs or maintenance;Directs and coordinates activities of maintenance with property owners/managers engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings; and may coordinate and direct volunteers in working with resident manager and case managers to assist with program objectives. May need to Resolve tenant conflicts concerning other tenants or visitors Rotating 24/7 On call availability to support duties as outlined aboveOther Duties:Read and adhere to agency Policy and ProceduresMay be required to lift at least 25 poundsI certify that I am capable of performing this job at the locations assigned and that I can meet each requirement.___________________________________________________Employee SignatureDate_________________________________________________Supervisor SignatureDate ................
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