Physician Liaison and Outreach Program

[Pages:4]Providing a direct communication link to our physicians

November 2009 Volume 1 Page 1 of 4

Physician Liaison and Outreach Program

Office of the Chief Medical Officer

The MD Direct Connect Line is structured to be a convenient and direct line for

physicians and practice staff to call for consultation, referral, resources, also to access other physicians, health care providers and services of Miami Children's Hospital.

MD Direct Connect offers physicians a direct point of contact for:

9 Coordinating physician related services in the institution

9 Personal contact for physicians to address questions or concerns

9 Connecting physicians, staff and members of the community with Miami Children's Hospital's patient centers and services

9 Access to Programs & Services at MCH

9 Physician Finder Connection (Physician Referral Services) 9 Registration to MCH applications and technology 9 Operational & Technical Support 9 Information on Office Manager Forums, Educational Workshops and Web cast 9 Practice Management Support

Phone: (305) 663-6840 Toll Free: (877) 624-6840 PhysicianLiaison@ PhysicianLiaison

9 Assistance with physician recruitment process

9 New physician orientation program: services, operational and technical support, and much more...

Miami Children's Hospital's MDnet Clinical Portal: Your chance to get a

first look at our new clinical portal. This portal aims to increase your overall experience with additional functionality and greater ease-of-use. For more information call us at MD Direct Connect (305) 663-6840 or visit PhysicianLiaison.

MCH APPT Line: Miami Children's Hospital fully recognizes that our excellent

subspecialty physicians are the cornerstone in our medical care delivery and are the very reason many of our patients come to our facility for care. It is our pleasure to introduce our newest initiative. MCH APPT Line is designed to improve access to our geographic subspecialties and enhance our responsiveness to community-based physicians. For more information, call us at (786) MCH-APPT or visit PhysicianLiaison and click on MCH APPT Line.

Miami Children's Hospital outpatient services now in West Kendall:

This ambulatory care center offers a spectrum of services provided by pediatric physicians, nurses and clinical staff specialized in medical care for infants, children and adolescents. Located at 13400 SW 120th Street, Suites 100 & 200, Miami, FL 33186. For more information call us at (786) MCH-KEND ? (786) 624-5363 or visit our website at

Miami Children's Hospital Dan Marino Center Urgent Care Center

is officially open, providing after-hours care for minor injuries and illnesses for families in the Broward community and beyond. Located at 2900 S. Commerce Parkway, Weston, FL 33331. For more information call us at (954)385-6200 or 1-866-558-6510. You may also visit our website at

For more information, please call us at (305) 662-8357

DECEMBER 5, 2009 - Medical Leadership Retreat for MEC Members/Chiefs & Heads.

FEBRUARY 19-25, 2010 - 45TH Annual Pediatric Postgraduate Course "Perspectives in Pediatrics".

3100 S.W. 62nd Avenue, Miami, Florida 33155-3009 ? MD Direct Connect (305) 663-6840 - (877) 624-6840 Fax: (786) 268-6510

Providing a direct communication link to our physicians

November 2009 Volume 1 Page 2 of 4

MEDICAL LICENSURE NEWS: Laws passed in 2009 impacting Florida's health care regulation include:

SB 462ER ? Controlled substance monitoring, pain management clinic regulation and revised identification requirements for dispensers.

SB 720ER - Removes Physician Assistant chart co-signing requirement, changes process for dermatology certification.

SB 1144ER ? Pedigree Papers. Changes "manufacturer" definition, expands eligibility for health care establishment permit.

SB1868ER - Changes written prescription requirements.

SB 1986ER - Medicaid Fraud/Reform, limitations on licensure/renewal, changes to pharmacy permit application requirements.

SB 2188ER - Web posting of public agendas for some professions.

Note: SB 1360ER (2008) effective January 1, 2010, requires registration of Pharmacy Technicians.

For further information, visit your Board website: . Visit leg.state.fl.us/statutes/index.cfm to review the entire bills and evaluate the impact on your practice and your license.

Bridging communication between HIM and the Medical Staff

Process Improvements:

? Improved communication with the Medical Staff by emailing pending operative report list in lieu of faxing.

? Improved communication by emailing Physician Incomplete/ Delinquency Notifications (email vs. postal mail).

? HIM Newsletter distributed on a Bi-monthly basis sharing the "HOT TOPICS" of the Health Information Management Department.

? Improve TAT (Turn Around Time) in uploading patient records into the Horizon Patient Folder for continuum of patient care.

? Collaborating with Chief Medical Officer and our Pediatric Hospitalists on initiatives to have all Discharge Summaries sent to referring physicians within 24 hours post discharge. For more information call us at (305) 669-6412 or visit .

Pascale B. Prepetit Director

Health Information Management

The HIM Department worked on a Lean initiative to reduce the average number of pending delinquent records. Through this process many Kaizens were identified which enhanced the completion rate. In particular this initiative reduced the pediatric resident delinquency rate significantly. (Refer to graph)

# of Records

Monthly Average of Delinquent Records >30 Days RESIDENTS

450

400

350

300

250

200

150

100

50

53

49

49

64

49

73

53

26 36

0

10

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

MONTH

2007 2008 2009

3100 S.W. 62nd Avenue, Miami, Florida 33155-3009 ? MD Direct Connect (305) 663-6840 - (877) 624-6840 Fax: (786) 268-6510

Providing a direct communication link to our physicians

November 2009 Volume 1 Page 3 of 4

What do our customers say about our Medical Staff?

Trevor Resnick, MD Chief

Neurology

Luis Perez-Burnes, MD Pediatric Hospitalist

S. Anthony Wolfe, MD Director

Plastic Surgery

Andrea Maggioni, MD Director

Global Health Services

David Suhriber, DO Neurologist from Pensacola, Florida says...

Dr. Trevor Resnick, "Thanks so much for the feedback!" "I appreciate all the help Miami gives our children!" Great Job Dr. Resnick!

Ms. V.H. mother of an MCH patient from Broward, Florida says...

She would like to commend Hospitalist, Dr. Luis Perez-Burnes for his excellent beside manners, attention and also, taking the time to explain medical care to the family. Congratulations Dr. Perez-Burnes!

Ms. R. mother of an MCH patient from West Palm Beach, Florida says...

They would like to recognize Dr. Anthony Wolfe, for his professional skills as a surgeon. Best wishes Dr. Wolfe!

Ms. L. mother of an MCH patient from Miami, Florida says...

She would like to commend Dr. Andrea Maggioni, for being an exceptional physician with compassion and understanding. Great work Dr. Maggioni!

Miami Children's Hospital is proud of our Medical Staff for their dedication to the patients and families we serve.

QUALITY AND SAFETY ? LifeWings

LifeWings began helping hospitals improve patient safety since 1999 as Crew Training International, Inc. LifeWings was introduced to Miami Children's Hospital in August 2009 and provided 5 classes on improving patient safety in the OR. All OR staff, surgeons, ancillary staff and anesthesiologists were required to attend a 5 hour training session. There was 100% attendance from staff, 33% attendance from surgeons and 100% from the anesthesiologists. Part of the training included a 3 day Hardwired Safety Tool Workshop. A committee deriving from that training created tools (Checklist) that would be used for all of surgical services. This included Pre Operative Nursing Protocol, Room Set-Up. As a result these participants began updating their safety checklist and began utilizing a more active "Time-Out" process and many other important tools. Miami Children's Hospital now has their own training team that was trained in Memphis. This allows our hospital to host future "train the trainers" workshops.

Steven Stylianos, MD Chief

Pediatric Surgery

3100 S.W. 62nd Avenue, Miami, Florida 33155-3009 ? MD Direct Connect (305) 663-6840 - (877) 624-6840 Fax: (786) 268-6510

Providing a direct communication link to our physicians

November 2009 Volume 1 Page 4 of 4

National meeting of the American Academy of Pediatrics (NCE):

Held in Washington, DC on October 16-19, 2009. Over 9,000 participants attended. The Miami Children's Hospital exhibit showcased MCH clinical services, Pediatric Residency and Pediatric Postgraduate Course.

Physician Forum - Excellence in Pediatric Care

The First Annual Physician Forum was held on October 9, 2009 celebrating your trust in Miami Children's Hospital's Excellence in Pediatric Care. Over 200 were in attendance including community-based pediatricians from different counties. Forty eight (48) distinct pediatric subspecialty physicians manned informational booths with visual aids and brochures.

Community pediatricians were introduced to key sub-specialists who they had never met in person before. Also longstanding medical record service gaps were resolved at the HIM Physician Forum informational booth. Future Physician Forums will be scheduled in distinct geographic locations to raise awareness of Miami Children's Hospital clinical service lines.

"What We Do Best" ? Clinical Excellence Managed Care Forums:

Several international and local managed care organizations were invited to Miami Children's Hospital's "What We Do Best" Clinical Excellence Managed Care forums, held in August and September. The event showcased the hospital's pediatric subspecialty services. Teams from throughout the hospital participated in this event aimed at fostering greater awareness of the excellence of our programs.

3100 S.W. 62nd Avenue, Miami, Florida 33155-3009 ? MD Direct Connect (305) 663-6840 - (877) 624-6840 Fax: (786) 268-6510

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