GRADE 11 NOVEMBER 2014 TOURISM

NATIONAL SENIOR CERTIFICATE

GRADE 11

NOVEMBER 2014

MARKS: 200

TIME:

3 hours

TOURISM

*ITRSMDM*

This question paper consists of 28 pages.

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INSTRUCTIONS AND INFORMATION

Read the instructions carefully before answering the questions.

1. This question paper consists of FIVE sections.

2. ALL questions in SECTIONS A, B, C, D and E are COMPULSORY.

3. Start EACH question on a NEW page.

4. You may use a non-programmable pocket calculator.

5. Write neatly and legibly.

6. The following table is a guide to help you allocate your time according to each section.

SECTION A Short Questions

40 marks 20 minutes

SECTION B

Map Work and Tour Planning; Foreign Exchange

20 marks

20 minutes

Tourism Attractions; Cultural SECTION C and Heritage Tourism;

Marketing

50 marks 50 minutes

SECTION D

Tourism Sectors; Sustainable and Responsible Tourism

50 marks

50 minutes

SECTION E

Domestic, Regional and International Tourism; Communication and Customer Care

40 marks

40 minutes

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SECTION A: SHORT QUESTIONS

QUESTION 1

1.1 Four options are provided as possible answers to each of the following questions. Choose the answer and write only the letter (A?D) next to the question number (1.1.1?1.1.20) in the ANSWER BOOK, e.g. 1.1.21 A.

1.1.1 A regional flight can be described as one where ...

A the departure airport and the destination airport are in the same country.

B the departure airport and destination airport are in neighbouring countries.

C the departure airport and destination airport are on different continents.

D the departure airport and destination airport are on opposite sides of the Atlantic Ocean.

1.1.2

The practice of taking a holiday which combines leisure and sightseeing with the opportunity to work for a charity or other worthwhile cause is known as ...

A avitourism. B voluntourism. C extreme tourism. D agritourism.

1.1.3 Which ONE of the following CANNOT be regarded as a luxury tourist train?

A Shosholoza Meyl Premier Classe B Rovos Rail C Umgeni Steam Railway D Shongololo Express

1.1.4 A hotel receptionist expecting a group of Japanese tourists must be aware that the appropriate way to greet them is by ...

A shaking hands. B bowing briefly. C kissing on both cheeks. D embracing.

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1.1.5 The exchange rate is defined as ...

A the act of exchanging the currency of one country for the currency of another.

B the fluctuation in the rate of exchange influenced by supply and demand of the local currency.

C the value of a currency in relation to other currencies. D the currency that is used by the citizens of a country.

1.1.6 A tourist landing at Sir Seretse Khama International Airport will be visiting this SADC member country:

A Zambia B Tanzania C Swaziland D Botswana

1.1.7 The speed limit of the Gautrain is ...

A 60 km/h. B 120 km/h. C 160 km/h. D 220 km/h.

1.1.8 The Voting Line Statue at Donkin Park is in ...

A Port Elizabeth. B East London. C Mthatha. D Grahamstown.

1.1.9 The Baz Bus is mainly used by ...

A international tour groups travelling from one main attraction to another.

B school groups travelling to a sports venues. C commuters going to their place of employment. D backpackers who are being dropped off at their youth

hostels.

1.1.10 Which ONE of the following types of tourism marketing can be regarded as a below-the-line promotional technique?

A Audio-visual presentations paid for by tourist organisations B Television advertising C Radio advertising D The Tourism Indaba Trade Show

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1.1.11 Sabre, created by American Airlines, is an example of a ...

A GPS. B CRS. C GDS. D CSV.

1.1.12 Indicate which ONE of the following aspects does NOT apply to a car rental package.

A The class of vehicle to be rented B The rental period C The type of insurance D The gender of the driver

1.1.13 The Eastern Cape Provincial Heritage Resources Authority is responsible for the protection and management of heritage sites with ...

A Grade I status. B Grade II status. C Grade III status. D Grade IV status.

1.1.14 Tourist organisations use ... management to measure how well staff in the tourist industry is doing in order to achieve and maintain quality service.

A employee B performance C personnel D satisfaction

1.1.15 Which one of the following requirements does NOT apply to a national airport?

A Must be able to handle short-haul flights B Must have customs and immigration facilities C Must have the necessary security measures in place D Must be able to handle flights that begin and end in the

same country

1.1.16 Lake Kariba is the world's largest artificial lake. It lies along the border between ...

A Zambia and Zimbabwe. B Malawi and Mozambique. C Zambia and Botswana. D Tanzania and Malawi.

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