Title: Program Manager
Title: Program Manager
Responsible to: Executive Director
Function:
The Program Manager advocates for and on behalf of deaf and hard of hearing individuals, provides case management, community outreach and management of consumer services: Employment, Access, Education/Outreach and Independent Living Skills. Outreach: responsible for coordination of all outside consultation and presentations.
Specific Duties:
GENERAL
▪ Coordinate and supervise all consumer programs, accurate documentation and related program staff
▪ Collaborate with the Community Liaison on Public Relations, bringing exposure to the agency and Deaf Community
▪ Working cooperatively with the Interpreting Services Coordinator, supervise the Staff Interpreter in order to maximize interpreting hours (both staff and community) and develop community presentations relevant to the interpreting field.
▪ Submit a written monthly report, including program statistics, to the Executive Director
▪ Quarterly submission of a topic specific summary of program goals and accomplishments for inclusion in board and advisory reports
▪ Maintain an accessible, time-specific appointment calendar
▪ Stay abreast of current relevant technology and disability law
▪ Maintain a record, demographics sheet and case notes for every client
▪ Coordinate grant projects as directed
▪ Submit current news and information for dissemination in Silent Voices
▪ Attend staff development opportunities
▪ Attend Deaf Advisory Council Meetings, maintaining a positive and visible relationship with the Deaf Community
▪ Perform other duties as assigned
INDEPENDENT LIVING SKILLS (ILS)
▪ Assist and instruct consumers on issues related to “independent living,” hygiene, money management, budgeting expenses, etc.
▪ Assist clients in determining appropriate accommodation needs and advocate for the implementation of those accommodations
▪ Disability Benefits Counseling: SSI, SSD, Medicare and Medicaid
▪ Housing assistance, access and referral to services, applications for assistance programs, tenants’ rights, etc.
EMPLOYMENT
▪ Coordinate Job Placement and Maintenance Program Services
▪ Responsible for appropriate, VESID regulated documentation, payment vouchers and submission to VESID office
▪ Work cooperatively with the Business Manager in regard to billing for placement services
EDUCATION AND ACCESS
▪ Consistently maintain advocating and educating for access to healthcare as highest priority
▪ In collaboration with the Advocate and Community Liaison, plan and attend events, workshops and presentations
▪ Act as consultant and advocate for outside agencies with deaf consumers
▪ Education outside agencies and general public regarding deafness, Deaf Culture, ADA Law and accessibility
▪ Provide community and client presentations relevant to Deaf Culture, deafness, accessibility and interpreting as needed
▪ Provide general information and referral to clients
▪ Work with staff to develop and update general guides and policies, training materials and newsletters consistent with the mission of DAS
▪ Education clients of their right to equal access
Minimum Qualifications/Skills:
▪ Diplomacy and strong people skills
▪ Strong public speaking skills
▪ Thorough knowledge of Deaf, Hard of Hearing and Hearing Cultures
▪ Knowledge of RID Code of Professional Conduct
▪ Excellent written, presentation and signed communication abilities
▪ Fluency in American Sign Language
▪ Flexibility to meet the needs of deaf consumers with a variety of language backgrounds
▪ Thorough knowledge of ADA
▪ Bachelors Degree in social work or related field
▪ Three years experience working with deaf adults
▪ Organizational and time management capabilities
▪ Computer competency
▪ Knowledge of telephone etiquette
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