Title: Program Manager



Title: Program Manager

Responsible to: Executive Director

Function:

The Program Manager advocates for and on behalf of deaf and hard of hearing individuals, provides case management, community outreach and management of consumer services: Employment, Access, Education/Outreach and Independent Living Skills. Outreach: responsible for coordination of all outside consultation and presentations.

Specific Duties:

GENERAL

▪ Coordinate and supervise all consumer programs, accurate documentation and related program staff

▪ Collaborate with the Community Liaison on Public Relations, bringing exposure to the agency and Deaf Community

▪ Working cooperatively with the Interpreting Services Coordinator, supervise the Staff Interpreter in order to maximize interpreting hours (both staff and community) and develop community presentations relevant to the interpreting field.

▪ Submit a written monthly report, including program statistics, to the Executive Director

▪ Quarterly submission of a topic specific summary of program goals and accomplishments for inclusion in board and advisory reports

▪ Maintain an accessible, time-specific appointment calendar

▪ Stay abreast of current relevant technology and disability law

▪ Maintain a record, demographics sheet and case notes for every client

▪ Coordinate grant projects as directed

▪ Submit current news and information for dissemination in Silent Voices

▪ Attend staff development opportunities

▪ Attend Deaf Advisory Council Meetings, maintaining a positive and visible relationship with the Deaf Community

▪ Perform other duties as assigned

INDEPENDENT LIVING SKILLS (ILS)

▪ Assist and instruct consumers on issues related to “independent living,” hygiene, money management, budgeting expenses, etc.

▪ Assist clients in determining appropriate accommodation needs and advocate for the implementation of those accommodations

▪ Disability Benefits Counseling: SSI, SSD, Medicare and Medicaid

▪ Housing assistance, access and referral to services, applications for assistance programs, tenants’ rights, etc.

EMPLOYMENT

▪ Coordinate Job Placement and Maintenance Program Services

▪ Responsible for appropriate, VESID regulated documentation, payment vouchers and submission to VESID office

▪ Work cooperatively with the Business Manager in regard to billing for placement services

EDUCATION AND ACCESS

▪ Consistently maintain advocating and educating for access to healthcare as highest priority

▪ In collaboration with the Advocate and Community Liaison, plan and attend events, workshops and presentations

▪ Act as consultant and advocate for outside agencies with deaf consumers

▪ Education outside agencies and general public regarding deafness, Deaf Culture, ADA Law and accessibility

▪ Provide community and client presentations relevant to Deaf Culture, deafness, accessibility and interpreting as needed

▪ Provide general information and referral to clients

▪ Work with staff to develop and update general guides and policies, training materials and newsletters consistent with the mission of DAS

▪ Education clients of their right to equal access

Minimum Qualifications/Skills:

▪ Diplomacy and strong people skills

▪ Strong public speaking skills

▪ Thorough knowledge of Deaf, Hard of Hearing and Hearing Cultures

▪ Knowledge of RID Code of Professional Conduct

▪ Excellent written, presentation and signed communication abilities

▪ Fluency in American Sign Language

▪ Flexibility to meet the needs of deaf consumers with a variety of language backgrounds

▪ Thorough knowledge of ADA

▪ Bachelors Degree in social work or related field

▪ Three years experience working with deaf adults

▪ Organizational and time management capabilities

▪ Computer competency

▪ Knowledge of telephone etiquette

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