2015 SERVICE GUIDE - FedEx
2015 SERVICE GUIDE
serviceguide January 5, 2015 Updated October 6, 2015
Use this guide and all our online resources to solve your shipping challenges. FedEx can help you reach new markets, surprise and delight your customers, and be more efficient. Learn how to: Schedule a pickup at your location Customize delivery to residences Manage your FedEx account online Compare services and rates
From home office to global commerce, FedEx delivers for business.
Contents E
Services E
Rates E
Terms E
Index E
Contents
This book includes an overview of FedEx? services; FedEx Express and FedEx Ground standard list rates effective Jan. 5, 2015, for U.S., U.S. export and U.S. import services; FedEx One Rate? pricing for FedEx Express? U.S. services; FedEx Express Terms and Conditions; and the FedEx Ground Tariff. This information, along with U.S. retail rates1 and the service information at serviceguide, constitutes the FedEx Service Guide. The service information at serviceguide (excluding rates, the FedEx Express Terms and Conditions, and the FedEx Ground Tariff) and the overview of services in this book are not part of the contract of carriage.
Overview of Services Standard List Rate, Surcharge and Fee Changes How to Calculate Your Rate Zone Charts
International Express Package International Express Freight Canada U.S. Express Package Rates Zones 2?8 To Alaska and Hawaii From Alaska and Hawaii Within Hawaii Multiweight FedEx SameDay? FedEx One Rate U.S. Express Freight Rates International Express Package Rates U.S. Export Multiweight, U.S. Export U.S. Import Multiweight, U.S. Import FedEx? International Next Flight, U.S. Export FedEx International Next Flight, U.S. Import International Express Freight Rates U.S. Export U.S. Import FedEx International Premium? Zones and Rates FedEx Ground and FedEx Home Delivery? Rates Zones 2?8 Alaska and Hawaii Canada Fees and Other Shipping Information Terms FedEx Express Terms and Conditions FedEx Ground Tariff Index
2?20 23 24 25
25?27 28 29 30
30?50 51?53 54?55
56 57?58 59?60 61?62
63 64 64 ? 80 81 82?96 97 98?99 100?101 102 102 103 104 105 105?107 108?110 111 112?126 127 129?157 158?173 174 ?18 0
1 For FedEx? Retail Rates, go to ratefinder and select the Rate Tools tab.
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Contents E
U.S. Package Shipping
Details at uspackages
Services E
Rates E
Terms E
SAME-DAY DELIVERY
FedEx SameDay?
FedEx SameDay? City
Door-to-door delivery in just hours
Available 365 days a year throughout all 50 states
Go to or call 1.800.399.5999 to request pickup
Government-issued photo ID required at pickup for all FedEx SameDay services
Cross-city, door-to-door delivery in just hours between select ZIP codes
Available within select U.S. metro areas
Go to samedaycity or call 1.800.399.5999 to see if we serve your city and to request pickup
Index E
NEXT-BUSINESS-DAY DELIVERY
FedEx First Overnight?
Delivery first thing the nextbusiness-day morning by 8, 8:30, 9 or 9:30 a.m. to most areas and by 10 a.m., 11 a.m. or noon to extended areas
Available throughout all 50 states
Saturday pickup and delivery available for an additional charge. Go to and select Get Rates and Transit Times from the Quick Access menu to confirm whether Saturday service is available for your location
FedEx Priority Overnight?
Next-business-day delivery by 10:30 a.m. to most areas and by noon, 4:30 p.m. or 5 p.m. to some rural areas
Delivery in 2 business days for certain shipments to and from Alaska and Hawaii
Available throughout all 50 states
Saturday pickup and delivery available for an additional charge
FedEx Standard Overnight?
Delivery the next business day in the afternoon by 3 p.m. to most areas and by 4:30 p.m. to some rural areas (by 8 p.m. to residences)
Available throughout all 50 states (Hawaii outbound only)
Saturday pickup available for an additional charge
SHIP UP TO 150 LBS.
You can ship packages and envelopes up to 150 lbs. using most FedEx Express? and FedEx Ground? U.S. and international package services. Some exceptions apply, so go to packageshipments and select a service to confirm weight limitations and package size requirements.
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Contents E
U.S. Package Shipping
Details at uspackages
Services E
Rates E
Terms E
2- OR 3-BUSINESS-DAY DELIVERY
FedEx 2Day? A.M.
FedEx 2Day?
FedEx Express Saver?
Second-business-day delivery by 10:30 a.m. to most areas and by noon to rural areas
Available throughout all 50 states (Hawaii outbound only)
Second-business-day delivery by 4:30 p.m. to most areas (by 8 p.m. to residences)
Delivery in 3 business days for certain shipments to Alaska and Hawaii
Available throughout all 50 states
Third-business-day delivery by 4:30 p.m. to most areas (by 8 p.m. to residences)
Available throughout all states except Alaska and Hawaii
Index E
BUSINESS DELIVERY VIA GROUND
FedEx Ground?
Day-definite delivery in 1?5 business days (3?7 business days to and from Alaska and Hawaii) based on distance to destination Delivery by end of business day Available to every business address in all 50 states (inbound-only service for certain remote locations in Alaska and Hawaii) FedEx Ground Multiweight? rating can help you save money on multiple-piece shipments weighing 200 lbs. or more. Ask your FedEx account executive if you qualify
CHOOSE THE SPEED YOU NEED.
Count on us for the delivery speed and the on-time reliability you need. Most of the FedEx Express and FedEx Ground services on pp. 2?9 are backed by a money-back guarantee.2
RESIDENTIAL DELIVERY VIA GROUND
FedEx Home Delivery?
FedEx SmartPost?
Day-definite residential delivery in 1?5 business days (3?7 business days to and from Alaska and Hawaii) based on distance to destination
Delivery between 9 a.m. and 8 p.m., Tues.?Sat.
Available to every U.S. residential address
Packages up to 70 lbs.
Options for appointment and evening delivery requirements1
For more information, go to homedelivery
For shipping low-weight packages to residences; P.O. boxes; and APO, FPO and DPO destinations
Delivery typically in 2?7 business days based on distance to destination (longer time-in-transit outside the contiguous 48 states)
We route packages to a U.S. Post OfficeTM facility for final delivery
Packages up to 70 lbs.
Contract-only service; contact your FedEx account executive for more information
1 Standard Saturday delivery and FedEx Home Delivery convenient delivery options are not available to all areas. Contact your FedEx account executive for more information. 2 See the FedEx Express Terms and Conditions and FedEx Ground Tariff for details. The FedEx Money-Back Guarantee does not apply to FedEx SmartPost shipments. Post Office is a trademark of the U.S. Postal Service (USPS).
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Contents E
Services E
Rates E
International Package Shipping
Details at internationalpackages
Terms E
FASTEST-POSSIBLE DELIVERY
FedEx? International Next Flight
FedEx International First?
Delivery in just hours, depending on flight availability
To major cities in more than 220 countries and territories
Available 24 hours a day, 365 days a year
For packages up to 2,200 lbs. (more with prior approval)
Call 1.800.974.7333 to request pickup
Government-issued photo ID required at pickup. The courier will provide a specialized air waybill
Delivery in 1, 2 or 3 business days to select postal codes in 20 key global markets
Delivery by 10 a.m. in 1 business day to Canada and by 11 a.m. in 1 business day to Mexico (2 business days for nondocument shipments to Mexico)
Inbound delivery to select U.S. ZIP codes as early as 8 a.m. from more than 90 countries in 1 or 2 business days
Go to internationalpackages and select FedEx International First for a list of destination postal codes and ZIP codes served
Index E
DELIVERY IN 1, 2 OR 3 BUSINESS DAYS
FedEx International Priority?
Delivery typically in 1, 2 or 3 business days to more than 220 countries and territories Reach major cities in Canada and Mexico typically in 1 business day Reach major cities in Europe and Asia by noon typically in 2 business days U.S.-inbound delivery by 10:30 a.m. or noon to many locations Ship until close of business in Western Europe for next-business-day delivery by 3 p.m. to major East Coast markets See pp. 25?27 for countries served by FedEx International Priority and other FedEx Express international package services
GO ONLINE TO GET QUOTES.
For rate and transit time quotes, go to and select Get Rates and Transit Times from the Quick Access menu.
FLAT-RATE INTERNATIONAL SHIPPING
FedEx? 10kg Box and FedEx? 25kg Box
An easy, economical way to ship internationally. Pay a flat rate (based on destination country) when you ship up to 22 lbs. in the FedEx 10kg Box and up to 56 lbs. in the FedEx 25kg Box Delivery via FedEx International Priority typically in 1, 2 or 3 business days to more than 220 countries and territories Order these boxes at or call 1.800.GoFedEx 1.800.463.3339 (say "order shipping supplies"). Go to smallbusiness. international/flat-rate for more information
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