Become The Upsell - My Direct Sales Tool Box

Become The

Upsell Queen

Upselling is one of the easiest yet overlooked ways to

increase your income significantly in your Scentsy Business.

The term " upselling " means simply to add on additional products or services to a sure sale.

The best part of upselling is that it is practically effortless, since the customer is already committed to the initial

sale. By presenting additional " add on " type products in a relaxed, assumptive manner,

you will increase the sale ? and your income ? quickly and easily. Here are the most important keys to Upselling success:

1 Know your Products Well -

The more you know about your products, the more able you are to recommend products which will compliment each other. If you sell a warmer then upselling it to a Perfect Scentsy should be easy. The list goes on and on.

2 Know your Customer Needs -

The more you know about her, the more you will know the products she would bene t from or be interested in. People have a tendency to "tell on themselves" the more they talk! This is a GOOD thing! Encourage the conversations and continue to ask questions.

3 Be specific and tell her WHY she needs your product?

Simply saying "Can I get you anything else" is most likely NOT going to get you an additional sale. However, speci c questions "would you like to save $5.00and purchase a 6pk? Or would you like to add the matching plug in for your bathroom and put together a Companion System? If you love this scent you might want to try it in our other products like our laundry care or Spa line." This will help your customer understand that she can save some money and also make her aware of other products.

4Assume the customer already wants your products -

When o ering an additional "add on" type product, always assume the customer already wants it, similar to "Do you want fries with that?" Because most Upsells are complimentary of the rst item, it is somewhat of a "no brainer" that she would want the additional items as well. If a customer already likes a scent in one product always o er it in another ie, a scent circle or a pack of scent circles to have on hand for quick gifts!

5 Focus on the Customer's needs, not yours ?

As much I am sure you want the sale, remember that ALL sales are more about taking care of the customers needs than your own. Do not try to sell a customer something you yourself would not want to have, or something that in reality, they do not NEED. Always sell with integrity ? that will give you a lasting relationship with your customer ? resulting in more sales over time.

The Biggest Mistake in Upselling is simply making no attempt for the sale.

As a business owner, it is up to you to ask for the sale.

Make asking for an Upsell part of the sales process ? like second nature. Get the McDonald's Mentality and always think "Do you want fries with that!?"

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download