Quality Improvement Division introducing Front Line ...

Quality Improvement Division

introducing

Front Line Ownership

Leading Change in a Complex World

@HSEQI #FLOIreland #ourpeople

Listen, Engage, Inspire, Empower, Create: People Caring with People

What's important to you? Do you want

someone to:

Ask, listen and hear what you have to say?

Create space for and encourage your creativity and innovation?

Tell you what's happening?

Trust you. Give you autonomy. Include you in the decision making?

Staff Engagement = Successful Sustained Quality Improvement

If these things are important to you, are they important to your staff?

What can you do to make a difference today?

Listen, Engage, Inspire, Empower, Create: People Caring with People

As a staff member, what makes you feel valued?

What's important to you? Why?

Listen, Engage, Inspire, Empower, Create: People Caring with People

Staff engagement is essential for quality improvement .

Front line ownership deeply engages with staff to empower and encourage them to creatively develop solutions to challenges they face daily. FLO focuses on positive deviants and the use of liberating structures.

Listen, Engage, Inspire, Empower, Create: People Caring with People

Quality Improvement Division maureena.flynn@hse.ie | juanita.guidera@hse.ie | paul.marley@hse.ie

Where did this journey start?

Listen, Engage, Inspire, Empower, Create: People Caring with People

Familiar?

What did staff tell us at listening sessions?

"Helping make a difference in the lives of those who use our services and working collaboratively with our colleagues are the greatest positives of our work. Please ensure we have sufficient staff to do our jobs safely and well.

Help us to continue to learn so that we can continue to improve service delivery. Help us commit to a culture of mutual respect, kindness and compassion.

To improve services, improve communication - keep us informed, listen to us and value our opinion.

Ask us - we can help reduce waste and improve processes. Introduce flexible working. Happy staff - happy patients. And finally recognise the work of staff say thank you and acknowledge us when we do a job well."

HSE Quality Improvement Division. Staff Listening Sessions 2015 - 2016 @HSEQI #ourpeople

Listen, Engage, Inspire, Empower, Create: People Caring with People

Current!

Absolutely! In fact we

Wow! Somebody at

d

want you to tell us what's important to you and we'll start

work is listening to me for the first time

ever...

there!

Listen, Engage, Inspire, Empower, Create: People Caring with People

Listen, Engage, Inspire, Empower, Create: People Caring with People

Quality Improvement Division maureena.flynn@hse.ie | juanita.guidera@hse.ie | paul.marley@hse.ie

5 Themes for Action Planning

5 teams - approximately 50 staff

Communication Culture

Training and education Flexible Working Waste

Listen, Engage, Inspire, Empower, Create: People Caring with People

Why do this work?

Benefits of Positive Staff Engagement

? Positive service user and staff experience

? Better patient and service user outcomes

? Improved clinical quality and safety ? Increased staff productivity

? Improved communication ? Improved performance and effectiveness

? Services become more cost effective ? Improved public perception and

confidence

PRICELESS:

Knowing it's the right

thing to do

Listen, Engage, Inspire, Empower, Create: People Caring with People

Key facts include:

Quality Improvement Division funded a FLO test of concept in University Hospital Kerry and capacity building for QID National Team and QI coaches. ? Where? Engagement with staff in University Hospital Kerry ? How? Using FLO methodologies - combination of onsite visits and off site contact by

videoconferencing /teleconferencing and unlimited access in between calls by email, telephone or video ? Who was involved? 5 teams, 3 on-site visits with webex / coaching calls. ? Sustaining the approach: Development of QI coaches in FLO methodology (minimum 2 local and 2 QID) ? Organisational awareness / capacity building and engagement with HR ongoing ? Timeframes: Test commenced November 2015 and will conclude in June 2016 inclusive provider extended timeframe - SLA allowed for five months ? Measurement: Evaluation of the success of pilot and impact of the initiative - including data analysis and final report regarding implementation / learning from same in progress. Preliminary feedback positive.

Listen, Engage, Inspire, Empower, Create: People Caring with People

Some feedback...

Listen, Engage, Inspire, Empower, Create: People Caring with People

Quality Improvement Division maureena.flynn@hse.ie | juanita.guidera@hse.ie | paul.marley@hse.ie

The National Positive

Staff Engagem ent Forum

The National Positive Staff Engagement Forum

Listen, Engage, Inspire, Empower, Create: People Caring with People

Contact Details

If you're interested in hearing more about

Maureen Flynn

Director of Nursing and Midwifery Quality Improvement Division, Lead Governance and Staff Engagement for Quality maureena.flynn@hse.ie | @mapflynn |

01 635 2344 | 087 9317014

? Front Line Ownership and how it might apply to your agenda,

? joining a Liberating Structures User Group,

Juanita Guidera

Quality Improvement Division Lead Staff Engagement

juanita.guidera@hse.ie | @juanitaguidera |

? hearing about the Schwartz Rounds

052 6191237 | 087 064 23 08

Pilot in Ireland, or

? hearing about ways to engage staff to improve quality, please contact us.

Paul Marley

Quality Improvement Project Manager paul.marley@hse.ie | @paulmarleyQID |

07669 56949

Listen, Engage, Inspire, Empower, Create: People Caring with People

Quality Improvement Division maureena.flynn@hse.ie | juanita.guidera@hse.ie | paul.marley@hse.ie

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