IT Strategic Assessment Report



TITLE \* MERGEFORMAT IT Strategic Assessment Report December 2nd, 2019Matthew HolstonRevision HistoryDateVersionDescriptionAuthor26/11/191.0Began Strategic Assessment Report on Jubilant Dental Partners.Matthew Holston30/11/191.1Updating/Adding Information to ReportMatthew Holston01/12/191.2Final Updates/Additions to RepotMatthew HolstonTable of Contents TOC \o "1-3" 1.Executive Summary42.History and Purpose42.1History of Jubilant Dental Partners42.2Purpose of Jubilant Dental Partners53.Management and Business Processes73.1Team Building Practice73.2Community Care and Experience 83.3Pursuing the Company's Vision83.4Patient Care and Experience93.5Ensuring Strong Culture Involvment104.Current IT Environment114.1Hardware114.2Software124.3Staff IT Skills/Training134.4IT Budgeting and Spending135.Envisioned IT Capabilities145.1Leadership’s Vision145.2Top 5 Issues156.Closing the Gap186.1Recommendation for Issue 1186.2Recommendation for Issue 2186.3Recommendation for Issue 3186.4Recommendation for Issue 4196.5Recommendation for Issue 5197.Conclusion208.Appendices228.1Basis of Analysis22Executive SummaryJubilant Dental Partners mission is to create an organization that does well by serving the people. They are a people first organization. The way they go about their business is by understanding their patients, their team, and their community. Jubilant Dental Partners strives to provide its dental patients with a service that will keep them coming back and services that will make their day just even a little bit better. They want to have a strong presence in their community. The community is who supports them, so it only makes sense to give back to the community. The dental practice business plan is centered around that each dental practice will be held to the highest standard of care and customer service. Satisfying customers will be held to the highest degree. Jubilant Dental Partners will go out of their way to meet the customer’s demands and needs. Because of focusing so much attention on the customers and community they are able to connect with them on a different level than some other dental practices and allows them to get better feedback from either the community as whole or from the individual patient. When customers feel comfortable with the people, they deal with to do services they can’t get from just anyone they are able to open up more to them and let them know if something is not up to what they expected from their visit. History and PurposeHistory of Jubilant Dental PartnersDoctor Brad Harman partnered with David Schellenberger and Jake Koetter to start a dental support organization under the name Jubilant Dental Partners. The market leader has under 1% control of the market. 90% of dental practices in the past had just one doctor and are privately owned. David Schellenberger saw the trends and decided the best course of action is to form a partnership. The partnership was formed to manage existing dental practices in the market. Their partnership strives to provide the best services to their patients. Doctor Brad Harman owns all of the dental records and employees. Jake Koetter is responsible for managing expenses, such as IT expenses (hardware and software). Doctor Brad Harman and David Schellenberger own and manage everything else, like accounting and human resources. One thing they don’t have a say in is how they treat the patients. What this means is that each individual practice would have their own way of going about conducting business with their patients. They would all strive for the same level of satisfaction from customers, but exactly how they would go about doing that would be up to each of the practices itself.Currently, Jubilant Dental Partners has 7 dental practices under their management across Kentucky and Southern Indiana. Each of the practices has its own dentist and various hygienists at each location. In total, all 7 offices envision servicing around 240,000 patients annually. They plan on continuing to expand the partnerships to include more practices in the near future so that they can continue servicing and helping people in their communities. Purpose of Jubilant Dental PartnersA people first organization. Jubilant Dental Partners takes pride in demonstrating to their customers that they come first. With being in such a large market with other dental practices, it’s not easy for a dental practice to lose sight of their customer’s needs. But Jubilant Dental Partners want to make a positive impact on the lives of their doctors, their overall team, their patients, and their community. Without all of these taken into consideration, many wouldn’t seek out Jubilant Dental Partners for their outstanding services. It is these services that separate them for their competition. Their focus is on caring for their doctors and clinical team. If these two aspects aren’t taken into consideration, then the care for the patients and community will suffer. By meeting the needs of the doctors and clinical team, they are then able to satisfy the needs and demands of the patients. Jubilant Dental Partners strives to improve their offerings, care, and career experiences to their valued team members. Jubilant Dental Partners not only do they want their doctors and clinical team to succeed now, but also down the road in the future. For example, if anyone currently on the team decided to move on to a different career path, Jubilant Dental Partners would want nothing but the best for that team member. As previously stated, they want nothing but the best and their team member are their main priority. Their team are what keeps the patients coming back with smiles. Jubilant Dental Partners treat all their clients with kindness, fairness, dignity, and respect. These core qualities are what have contributed to the growth of Jubilant Dental Partners. Jubilant Dental Partners also strive to have a strong presence in their community. They are scheduled to have 4 community events per office each year. Each dental office chooses which organization they would like to support. These kinds of actions go a long way in the eyes of the community. This demonstrates that they care about the community coming together and succeeding. It is ultimately the community who supports Jubilant Dental Partners’ business operations. Without the community, competing dental practices would dominate the market. It is fantastic idea to give back to the people who support you and your business’s growth.The customers that Jubilant Dental Partners is targeted to are selling doctors, associating doctors, their practice teams, and professionals that are able to achieve their missions. The professionals that are able to assist in achieving their mission are accountants, vendors, bankers, and brokers. By the end of the year and for the lifetime of Jubilant Dental Partners, they want to have their dental practices meet or exceed theirs vision. This would incorporate being in the $700,00 and up market. Having an all-around effective team. This would center around having a functional structure to the teams. This would mean that everyone is able to work together in unison. Another goal for this coming year and going forward is to have gain more dental practice location and gain more dentists. This would greatly expand their business. The more practices that Jubilant Dental Partners has under their name, the closer they will get to $700,000 in their market. Management and Business Processes.Team Building PracticeTeam building is essential to the success of each dental practice owned by Jubilant Dental Partners. Each team member is responsible for having the ability to work well within a team. The culture that Jubilant Dental Partners tries to enforce is a friendly environment. They view themselves more as a family, rather than a team. Workplace culture can make or break the team chemistry. Management attempts to recruit team members that fit their vision, mission, and culture. Jubilant Dental Partners strive to find team members that want to satisfy patients and clients rather than just working for the next paycheck. Having a team that strives to satisfy their customers is the team building practice that Jubilant Dental Partners is focused on. Jubilant Dental Partners wants to surround themselves with team members who take pride in what they do and how what they do impacts their community around them. Not only are they looking for team members who would fit in with that vision at the onset of their employment, but someone who would continually add to the culture they have so carefully created thus far. Once they find someone who would add to the team initially, they also look for that spark that shows them they would continue to be an asset to them, because growing with the company is highly valued as well. They want someone who exemplifies their vision and mission, would work well within their role, and who has their own personal goals as well. Community Care and Experience Giving back to the community is a way that Jubilant Dental Partners expresses their professional network and willingness to demonstrate what their community means to them. With a business such as a dental practice, most of your patients come from the community. It only makes sense to have a strong presence in the community. Each dental practice is required to have 4 community events per year. This demonstrates that each practice stands behind and supports their community. Each practice gets together at the beginning of the year to decide which events they will commit themselves to for the rest of the year. By getting involved in the community it demonstrates that Jubilant Dental Partners cares about who they are serving and wants them to know that they appreciate their patients. Not only does it show the community that they care, but it also allows Jubilant Dental Partners to get their name out there to potentially garner new patients or supporters for themselves. This community involvement is definitely reciprocal because they are helping their community who in turn might use Jubilant Dental Partners for their dental needs. Pursuing the Company’s VisionJubilant Dental Partners’ vision is to create an organization that does well by serving people. They care about the people they come into contact with. That doesn’t only mean their patients, but also their own team members, their community, etc. They want each of these people to feel better than they did coming in. They want their practices to feel comfortable to each of these people so that they are reassured in that Jubilant Dental Partners is a good place that they can bring their family and friends, recommend their coworkers to go to them. Recommendations bring in a large percentage of new patients, so Jubilant Dental Partners want to make sure that those they come into contact with know that they care. This requires good networks and connections to be established so that people will feel comfortable with them. Since people are more likely to go a dentist that’s closer to them, rather than someone who is in the next town, it’s essential that Jubilant Dental Partners reaches out to and connects with everyone they come into contact with. Jubilant Dental Partners wants their team members to not only develop and grow with the company and under their management, but also allow them to acquire the skills needed to move on with their careers elsewhere. They want to provide them with opportunities that would allow them to expand upon what Jubilant Dental Partners was able to teach them. Jubilant Dental Partners wants each of their team members to look back on their time spent with them as a great experience and to take pride in the fact that they were able to work with such an amazing team. Another goal they hoped to accomplish in 2019 was to acquire 2-3 additional dental practices within the Louisville area. These additions would significantly increase their business because this community would give them the ‘breathing room’, so to speak, to grow their business with the additional population that the Louisville area brings to the table. Since these new dental practices would be under the Jubilant Dental Partners management, they would also have to abide by the community involvement requirements that Jubilant Dental Partners expects from their current practices. Again, this would allow for these new additions to get their names out there in a positive light, as a place that supports the local community. Patient Care and ExperienceFor 2019 they have planned out to everything from finishing their business plan to averaging between a 4 and 5 on their rating system that they give out to each patient at the end of their visit. With the rating system, it allows Jubilant Dental Partners to quickly and efficiently see what their patients are thinking in real time. The best review they could potentially get is when customers still have the visit fresh in their mind and can recall every experience with clarity. Since they will get such authentic reviews, Jubilant Dental Partners will be able to take each of these experiences into account and can adjust their practices accordingly. This will allow them to become even more of a people first organization since they are most concerned with what their patients are saying and want to make sure that the patients’ needs, and requests, are being met with the utmost attention.Ensuring Strong Culture InvolvementOne of the more unspoken additions to the business process is ensuring a healthy yet strong culture within each practice. Culture is very important to current and future team members. No matter how perfect the position is if the culture isn’t right then, the position isn’t right for you. Not everyone fits into every culture. A culture is made around a similar group of individuals. In this case, the culture that Jubilant Dental Partners tries to have is one that leads teams by encouraging them. Culture that will help team members understand that they are important. Each team member is viewed as a person and just not how much revenue they can bring to the business. The culture then delivers and satisfies customers and ensures that their experience was the best. If a culture is cohesive, then that can in turn relax patients and make them feel as comfortable as possible. Which, as we’ve discussed, will lead to the patients being more open with the hygienists and dentists so that they can take their feedback and work it back into how business is conducted at each of the offices. Current IT EnvironmentHardwareThe current hardware that Jubilant Dental Partners has across their 7 owned practices is substantial number of devices. Between the practices it is believed that there are 45 computers with a corresponding monitor, 35 phones for each team member, 3 3D imagining systems, 4 imagining systems, 14 digital x-ray system computers, 2 CAD/CAM system computers aided design, 25 tablets, and 1 server per dental practice.The current hardware assists in making the day-to-day operations easier on team members and patients. The hardware that is currently being used at each dental office can speed up visits for patients, which will overall improve patient satisfaction. The CAD/CAM system computer aided design can shorten 2 patient appointments down to just 1. This system is used make fake teeth for patients. One system will take a 3D digital scan of your mouth and the other will make the mold for the filling. Dental IT has come a long way and the capabilities for the future are almost endless. There are 25 tablets across all 7 offices because Jubilant Dental Partners want to ensure that there are plenty of tablets available so that they can leave their end-of-visit reviews while they are at the office. This kind of hardware is all about receiving and acting on feedback from patients, which we’ve already discussed is of utmost importance to Jubilant Dental Partners. The 14 digital x-ray system computers and the computers themselves go hand in hand because the x-ray system takes an image of a patient’s mouth that can then be displayed on the computer monitors screens so that the dental professionals can go over problem areas with the patient while they are in the office. These 2 systems being combined are very effective because they are able to display exactly what is going on and any internal issues that are aware or unaware by the patient can be identified as soon as possible, and treatment can be administered equally as quickly and effectively. With the introduction of the x-ray system, dentist’s effectiveness has risen because it allows dentists to see more than just the superficial image of a patient’s tooth and facial bone structure. All these systems together and separately have made dental professionals’ jobs easier. IT hardware has come a long way within this field and has drastically changed the way dentists do their jobs, for the better. IT hardware has helped and continues to help dentists across the world. Even though most of this IT hardware can be a high expense, the outcomes of customer satisfaction are worth the price points. Like with the CAD/CAM system, patients don’t have to endure a mold being taken of their mouth with a large mouthguard filled with a putty-like substance that makes it difficult to breathe out of your mouth or do anything until the mold sets. This can be an uncomfortable process and so with this new system, it allows the patient’s to get a 3D image of the inside of their mouth taken and then from there the dental professionals can manipulate that in order to create a digital mold of their mouth and then create teeth from that that would look most natural with the patient’s existing teeth. To summarize, IT hardware is essential in a dental office and only time will tell just how far we can go with these advancements to this field. SoftwareThe software that is currently being used across all of the dental practices under Jubilant Dental Partners is their Windows software, Dentrix, and Dexis. Dentrix provides dental practice management software. This software was created to automate as many of the functions within the dental as possible. Dentrix’s goal is to make the day-to-day operations less stressful for team members as well as make their work more productive. The Dexis software is used to take and view x-rays. These x-rays would then be showed to patients to show what’s going on with any potential problems that they could be facing. Staff IT Skills/Training Staff IT training is very important to Jubilant Dental Partners. Their mission to ensure that everyone on their staff is efficient in the technology that they will be operating with. To provide and satisfy efficient customer service, they will need to have a full understanding of the technology they will be using. If they don’t, customer satisfaction will take a hit. Jubilant Dental Partners conducts their training in-house. By doing this, their staff are able to get trained on the exact equipment that they will be using. In other business, staff training can be conducted in an offsite facility. Yes, this still stands to be an effective training method. But for more visual hands-on learners, it could prove to a difficult approach. The in-house training allows for staff to see what exactly they’ll be doing in their day-to-day operations. I believe the choose of doing in-house training is the better approach. Dentrix Dental Software is the outsourced company who comes to the dental offices and provides the training. Each team member is required to be familiar with the Dentrix products they will be using to conduct their operations. Dentrix is a dental practice management software offered by Microsoft. Dentrix products include practice management software for dental offices, imaging software, patient education software, computer-based training software, voice recognition software, and other products designed to enhance the dental office experience. Of Jubilant Dental Partners’ 7 offices, 6 of them use Dentrix and the other uses Dentrix Ascent. Dentrix Ascent is a cloud-based system, which allows users to access everything stored by Dentrix from anywhere. IT Budgeting and SpendingIT isn’t the primary focus when relating to Jubilant Dental Partners. IT only supports and assists in achieving their mission. Without IT, business would continue as usual with providing outstanding service to their patients. Dental IT just makes the day more efficient and effective when meeting with their patients. Jubilant Dental Partners spend roughly $65,000 on software related services. In this, they’re looking at spending another $10,000 in hardware upgrades. These software and hardware advancements will assist in their teams providing excellent services. Envisioned IT CapabilitiesLeadership’s VisionThe leadership’s vision to have a clear and noble vision. Their aim is to be centered completely around people. Whether this be the patient or Jubilant Dental Partner’s team members. They want their team to paint the picture for the patients that they come first. Yes, it is their desire to stay successful in their desired market. But you can’t be successful without firstly satisfying the patients that support your success. The leadership’s vision is to also take time and frequently come back to their vision. This would ensure that they are adapting to the market’s demands. This overall, is the best way to go about creating a vision for your business. Ensuring that you can meet the demands on the market, demonstrates you’re willing to change and meet the market’s demands. The leadership’s mission is to use their day-to-day operations to be their driving force going forward and for all the actions they make. They integrate this idea and viewpoint into the fabric of the culture in each of their dental offices. This idea and viewpoint will provide support and reasoning behind all the actions that they make. The way the culture is supported by the leadership of Jubilant Dental Partners is by having the teams being led by encouragement. This would assist in helping the culture understand that the team and individuals are not only important, but they are essential to the success of the business. The culture would then provide a backbone to support Jubilant Dental Partner’s mission statement. Lastly, the culture is used to motivate the practices of the teams. The teams are motivated to deliver the greatest quality in patient care and patient experience, motivate the management team to deliver the greatest quality in patient care and experience, and essentially motivate everyone to deliver the greatest quality in patient care and experience. It is essential to find time to find time to praise, encourage, congratulate, give gratitude, and to show people that Jubilant Dental Partners care about them and their families. This is the culture that they want to demonstrate to the community and to their patients. David Schellenberger envisioned great accomplishments for this business venture and partnership. He hopes to one day soon service as many as 240,000 people annually across all the dental practices within the partnership and more. With this partnership he hopes to acquire 100 general practices and 20 specialty practices. He envisions being able to create an environment that will support 900 team members in total. Even with this large amount of team members he still wants to have the culture centered around the patient, no matter how big the partnership or practice gets. His first priority is always the customer and hopes that it will stay that way as the partnership gets bigger and bigger. Top 5 IssuesThe first technology issue that is affecting Jubilant Dental Partners is having to update their software across all of their dental practices. Having to do this across their 7 practices is very expensive. Maintaining and updating software for a business can add up very quick. Having the most current software requires a business to stay on top of their game. With software updates coming every year or so, businesses must be willing to pay for the software updates or they will fall behind. One of the greatest issues facing Jubilant Dental Partners is their remote access is too slow. The main complaint is that doctors and management are running into the problem that they can’t access their files remotely. The only way to access them effectively, is only from the office. This poses a problem for everyone. Not only management and team members, but also clients and patients feel this issue as well. Without team members being able to access what they need to remotely, they are unbale to get client and patient work completed on the go or from home. Yes, the technology that are in each office can speed up the process of each visit but if a doctor or management member is out of the office then this technology is virtually ineffective. If they cannot gain access remotely then they would be wasting time having to come back to the office after hours or stay late after the office closes in order to complete all patient files before the end of the day. With being confined to the office for such long periods of time you run into team members and employees getting restless. They will do everything in their power to not have to stay late or have extra hours at the office and therefore patient files and records could suffer if the dentists or management members are in a rush to get out of the office as quickly as possible. The problem is that they are understaffed in specific areas such as people to deal with financials, marketing, and operations. Without people in these areas to focus solely on these endeavors, others performing jobs of their own are then stretched thinner than they need to be in order to keep things moving smoothly. Going out and finding people to fill these positions who are suitable for the positions could take valuable time and it might be an expensive endeavor. Another thing they have to keep in mind is that they might find someone who is fully well and able to do the job, however they wouldn’t fit in with the current culture that they have cultivated at that office. Jubilant Dental Partners’ problem is that they want a better cloud-based system. In one of the current practices currently they are using Dentrix Ascend. This is a Dentrix product, however management is trying to get away from using Dentrix in the future. Since this is a Dentrix product obviously the first things it will support are other Dentrix products and applications. Jubilant Dental Partners is already spending money on updating all of their software with Microsoft Windows and will also be spending money on a third-party cloud-based system so that everyone has access to Dentrix from anywhere, not just the office. One of the greatest problems that any business faces that wants to expand is not having a strong marketing scheme. Currently, Jubilant Dental Partners’ marketing and networking relies on how well they can present themselves to their clients and patients. The criteria that clients and patients take into consideration are how well they thought the service was, the overall length of the visit, being able to provide any potential feedback, and are they willing to tell their family and friends about their experience. If all the boxes are not checked, then it is very difficult for a dental practice to get new patients through the door. Since dental practices typically only receive patients from their community and surrounding area. If the dental practice wants to grow, then implementing an effective marketing scheme will need to be taken into consideration. It would also prove to be difficult for a new purchased dental practice to get new patients without a marketing scheme in place.Closing the GapRecommendation for Issue 1There are two alternatives to this problem, the first being a full implantation of this updated software across all practices. This would ensure that each system at each practice would be able to read and interpret information that’s being sent from within each practice. The other alternative is if only part of the business performs the software update. This would eventually cause business to run into problems. For example, if they update a specific software and it has to correspond to the same outdated software, then problems will surely arise. Paying to update the software across the board is an expensive alternative but keeping software up to date is essential in staying on top of things. Recommendation for Issue 2There is an alternative that utilizes a technology that maps a digital access point from a computer that is set up to a server in a different location that allows users to access the files on their desktops from wherever they are. As long as the computer they are using can comprehend the mapping and can access the network of computers associated with where the files are digitally stored. This enables doctors to use the computers on the network, which can be laptops they can take home, and then have their login credentials that would allow them to access their desktops at their office. In doing this they would be able to access those records from anywhere and then the patient’s paperwork wouldn’t suffer because they are trying to rush through all of it so they can get home sooner. Recommendation for Issue 3My potential solution would be finding people who have previously worked under Jubilant Dental Partners or move people within the partnership already who are suitable for any of these positions and then pursuing people who would be able to take over their jobs in turn. These people would be easier to assimilate into the culture since they have previously worked there, or they currently work there and already are aware of what Jubilant Dental Partners is looking for as far as culture. Once they find people to fill these positions, then management will be able to put their focus on other issues within the company that may require more attention than they can currently give. Recommendation for Issue 4If Jubilant Dental Partners will already be updating their software with Microsoft Windows, then it wouldn’t make sense to also spend money on a third-party cloud-based system for them to use when Microsoft offers a version of their own which is Microsoft Azure Cloud. Especially if management is already thinking of getting away from having to use Dentrix in the future then it would make sense financially to just use Microsoft for everything instead of having to spend extra money on what Dentrix offers. Since Dentrix would also specialize in their own products first and foremost, using a more accessible cloud-based system like Microsoft Azure would be more beneficial since you can use more things with Microsoft as opposed to Dentrix. This should also cut down on the amount of training needed, since most everyone is familiar Microsoft already, they wouldn’t need much more training to use these new products. Jubilant Dental Partners is also looking for better and cheaper training for its team members and might be able to find a solution to that within Microsoft as well. Microsoft is such a large company that they are able to offer multiple opportunities to individuals and businesses. Recommendation for Issue 5While person-to-person contact are vital to any business, a lasting image can be created with simple paper products or even digital products. The first thing I would suggest is to get business cards. This would give patients the ability to pass out their cards when they are suggesting them to their friends and family. Since we know that Jubilant Dental Partners relies so heavily on recommendations from their patients and those in the community, being able to pass out cards with a logo or even just the name can really help them solidify themselves as a serious contender to a new potential patient. The next thing I would recommend is utilizing software such as MailChimp or something similar to send out digital mailers to their customers or potential clients. These could just be really short and fun emails that highlight a team member of the week or month. It would also be a good way of letting people know of new acquisitions that Jubilant Dental Partners will be making. Then when their patients are recommending their services to someone, they can tell them that they have a new location opening in their area if they are concerned with having to drive farther away than where they currently get their dental needs met. From here the next step would be to make sure that there are multiple social media platforms set up. Not only do they have these platforms, but to also stay up to date with posting. You always want to try and grow your network, but that qualifies for social networking as well. If someone were to recommend a new practice or food place to you the first thing you would do is look them up on social media or visit their website to learn more about them.ConclusionsAfter reviewing the information gathered from Jubilant Dental Partners, I believe that they should continue with their day-to-day operations. They are the headed in the right direction with satisfying their vision and mission for the business. They stand by their word by being a people first organization. Putting not only clients before their business, but their team members too. They also want to have a strong presence in their community.When examining a business that strives to be people first, you have to evaluate how they are doing that. Firstly, looking how they put their team members over the business. Jubilant Dental Partners want their team members to be successful under their management, but also if they ever decide they want to move on from them. This would satisfy team member’s needs to be successful. I would recommend having a rainy-day alternative ready in mind just in case Dentrix decides to stop providing their services or if Jubilant Dental Partners decides to move on from what they are offering. Being able to implement the back-up solution would save much needed time when switching to the new solution. Without a back-up solution in place, Jubilant Dental Partners could have to close their doors days or maybe even weeks to get everything switched over. The back-up solution may never have to be implemented, but the best course of action is to be ready and prepared if they day were ever to arise. When examining client and patients, Jubilant Dental Partners only want the best for them. One thing that I believe is an excellent idea to ensure that customer satisfaction is to review their visit. After each visit, the dental practices will ask patients and clients to leave reviews on how their visit was at the various offices. The review system is a simple process and would ask the patients to fill out a short questionnaire. One of the questions involved would be which dental hygienist saw them and how they felt about their experience with that hygienist. There would be a simple rating system ranging from 1 to 5, with 5 being the highest possible score given on how satisfied they were with their visit. This would take place at the very end of the patients visit. There would be an additional survey patients could fill out after their visit if they so wished. This secondary review is not mandatory but is an option given in case patients would like to leave more in depth feedback for the dental practices. This review would be more open ended so that patients wouldn’t feel confined to a simple rating system, instead they could use their own words to explain how satisfied, or unsatisfied, they were with their experience with Jubilant Dental Partners. The dentist at each of the offices would send out letters to each of their patients after the fact to ensure that their clients know that they care. This is how Jubilant Dental Partners are seriously concerned with customer satisfaction and going through all this shows just how much they care that their patients are satisfied with their work. It sets them apart from the rest of dental practices because they go to such extent to reach out to their customers and connect with them. AppendicesBasis of AnalysisUsing Porter’s 5 Forces Model to analyze Jubilant Dental Partners to see where they stand in the current market. After analyzing, I have determined that the threat of competition is low. Mainly because it is a highly sophisticated market and there is so much going on. There are not that many other sophisticated business systems out there that could compete with Jubilant Dental Partners. If they could compete it would cost too much for a new competitor to take over such a practice. Not only would they need the start-up money to get going in trying to compete with Jubilant Dental Partners, but they would also need money to help them keep going to survive long enough to make a name for themselves within this market. In comparison to Jubilant Dental Partners, a competitor could do the same thing that they have done and buy out other dental practices. This process would ultimately take a much longer time and a lot more capital in order to take this route, but it would be an option if someone really wanted to compete with Jubilant Dental Partners at the same level as them. Not only would competitors have to compete with the services that Jubilant Dental Partners provides but would also have to take the time to get to know the community and individuals going to those dental practices in order to retain their customers. The threat of new entrance is low because you need a lot of capital to buy a dental practice. A competitor would already need to have a strong presence within the community for them to have the ability to even try to begin to compete, so all in all it would be a great risk for anyone to try and compete with Jubilant Dental Partners. The threat of substitutes is at a medium level because companies such as Wal-Mart started their own practice, or the government substituted health and dental care. Other dental specialists could potentially substitute dental practices. Since they were all trained with the same basic knowledge they would be able to perform the same services, if they chose to do so, however since specialists did spend more money and schooling and extra time in school to get their extra degrees they usually don’t go to the effort of providing the same services unless you were to have to already see them – i.e. a person with braces getting their teeth cleaned by their orthodontists office. The bargaining power of customer is high. A larger majority of the business in the dental field is driven through insurance. Because of this, patients are able to switch from any dental practice that they find the most satisfying. This puts a great deal of pressure on each dental practice. This forces them to meet the market’s demands of customer satisfaction. Since patients usually one come for check-ups, it is crucial to have a large pool of patients. This would ensure that the business stays open all year. If there wasn’t a large pool of patients coming in, then there could be days or maybe even weeks where no one could enter the building. One thing Jubilant Dental Partners excels at is satisfying their patients. They ensure that patients would lose their outstanding services if they decided to switch to a dentist. When it comes to the bargaining power of suppliers, the level is a medium to high level. There are a number of suppliers that are able to provide what each of Jubilant Dental Partners’ practices need to keep their doors open. When it comes to more less common and more expensive hardware, such as the CAD/CAM computer aided design systems, the supplier has more power on pricing. Much of the smaller hardware that is needed, can be bought in bulk at a cheaper price. The larger hardware is typically provided by suppliers for a set menu price. Dentrix is currently providing each of Jubilant Dental Partners’ dental offices it’s services. Dentrix currently has a strong bargaining power. Not only are they providing their services, but they are also coming to each office and training the team members on their products. Dentrix could become a dangerous supplier if they decided to stop providing their products and services to each of Jubilant Dental Partners’ offices. If they did stop, then each would have to come up with an immediate solution to this problem. It would be best if a back-up solution was ready just in case this rainy-day outcome ever decided to occur.Overall, Jubilant Dental Partners have secured themselves as strong force in their market and I don’t see that changing anytime soon. They are continuing to purchase more and more dental practices. This shows they are successful in what they do and know how to properly run a business while keeping their primary vision for the business intact. Keeping to their character is what is setting apart from their competition. There is a high chance that they will check all of their boxes for this coming year. I see nothing but a bright future for these dental practices under the leadership and management of Jubilant Dental Partners. ................
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