Unified CM Device Package 6.1.4.2223-1



Cisco Unified Communications Manager Device Package 8.6.1 (21019-1)Release NotesThese Device Package release notes contain important information about installation procedures and resolved caveats for Cisco Unified Communications Manager Device Package release 8.6.1 (21019-1). Note: Before you install this Cisco Unified Communications Manager Device Package, Cisco recommends that you review the “Important Notes” section for information about issues that may affect your system.Table of Contents TOC \o "1-3" \h \z \u Introduction PAGEREF _Toc282156187 \h 2System Requirements PAGEREF _Toc282156188 \h 2Determining the Software Version PAGEREF _Toc282156189 \h 2Compatibility Matrix and Supported Upgrades PAGEREF _Toc282156190 \h 2Firmware Versions PAGEREF _Toc282156191 \h 3New Endpoint Models & FeaturesImportant Notes & Recommendations PAGEREF _Toc282156192 \h 5Installation Instructions PAGEREF _Toc282156193 \h 6Uninstallation Instructions PAGEREF _Toc282156194 \h 7Resolved Caveats PAGEREF _Toc282156195 \h 8Locale Installer for Cisco Unified Communications Manager PAGEREF _Toc282156197 \h 9Obtaining Documentation PAGEREF _Toc282156198 \h 9Documentation Feedback PAGEREF _Toc282156199 \h 10Cisco Product Security Overview PAGEREF _Toc282156200 \h 11Reporting Security Problems in Cisco Products PAGEREF _Toc282156201 \h 11Obtaining Technical Assistance PAGEREF _Toc282156202 \h 12Cisco Technical Support Website PAGEREF _Toc282156203 \h 12Submitting a Service Request PAGEREF _Toc282156204 \h 13Definitions of Service Request Severity PAGEREF _Toc282156205 \h 13Obtaining Additional Publications and Information PAGEREF _Toc282156206 \h 14Introduction This document provides installation instructions for this Cisco Unified Communications Manager Device Package and endpoint related changes.? Note: Failure to follow installation instructions as described may result in inconsistent Cisco Unified Communications Manager behavior.System Requirements Make sure that you install and configure this release of Cisco Unified Communications Manager on approved Cisco hardware. You can access the correct Cisco-approved server configuration at the following URL:? Determining the Software VersionYou can determine the version of Cisco Unified Communications Manager software that is running on your server by accessing Cisco Unified Communications Manager Administration and then clicking Help/About.? Compatibility Matrix and Supported UpgradesThis Cisco Unified Communications Manager Device Package release is compatible with the following Cisco Unified Communications Manager versions. 8.6(1)Note: Review the Show/Software on the Cisco Unified OS Administration in order to determine what, if any Device Package you currently have installed. It is recommended to not install an older version of the Device Package. Note: Be aware that the release of Cisco IP telephony endpoints does not always coincide with Cisco Unified Communications Manager releases. It is recommended that you upgrade to the latest firmware. For the most current compatibility combinations and defects, refer to the following locations: Endpoint firmware: 79xx: : : : : Endpoint documentation, including release notes: .Cisco Unified Communications Manager Device Pack 8.6.1 (21019-1)?FileMD5cmterm-devicepack8.6.1.21019-1.cop.sgn1642026d0ebc6409f6d0fcbe67b396b6?Firmware VersionsDevice-typeLoad-nameVersion39053905.9-2-1-09.2(1.0)3911_3951-sip3911_3951-sip.8-1-4a8.1(4.0)66086608-4.0.0.32-mgcp4.0(0.32)6608cfb6608cfb-4.0.0.03-sccp4.0(0.3)6608mtp6608mtp-4.0.0.06-sccp4.0(0.6)66246624-4.0.0.13-mgcp4.0(0.13)6901_6911-sccp6901_6911-sccp.9-2-2-59.2(2.5)6901_6911-sip6901_6911-sip.9-2-2-29.2(2.2)6945-sccp6945-sccp.9-2-2-49.2(2.4)6945-sip6945-sip.9-2-2-69.2(2.6)69xx-sccp69xx-sccp.9-2-2-69.2(2.6)69xx-sip69xx-sip.9-2-2-79.2(2.7)79027902-8.0.2-sccp8.0(2.0)79057905-8.0.1.1-sip8.0(1.1)79057905-8.0.3-sccp8.0(3.0)79107910-5.0.7.0-sccp5.0(7.0)7911_7906-sccp7911_7906-sccp.9-2-19.2(1.0)7911_7906-sip7911_7906-sip.9-2-19.2(1.0)79127912-8.0.1.1-sip8.0(1.1)79127912-8.0.4-sccp8.0(4.0)7914-sccp7914-sccp.5-0-45.0(4.0)79157915.1-0-4-21.0(4.2)79167916.1-0-4-21.0(4.2)7920-sccp7920-sccp.3-0-23.0(2.0)7921-sccp7921-sccp.1-4-21.4(2.0)7925-sccp7925-sccp.1-4-21.4(2.0)7926-sccp7926-sccp.1-4-21.4(2.0)7931-sccp7931-sccp.9-2-19.2(1.0)7931-sip7931-sip.9-2-19.2(1.0)7935-sccp7935-sccp.3-2-193.2(19.0)7936-sccp7936-sccp.3-3-203.3(20.0)79377937-1-4-4-SCCP1.4(4.0)7940-79607940-7960-8.12.00-sip8.12(0.0)7940-7960-sccp7940-7960-sccp.8-1-28.1(2.0)7941_7961-sccp7941_7961-sccp.9-2-19.2(1.0)7941_7961-sip7941_7961-sip.9-2-19.2(1.0)7942_7962-sccp7942_7962-sccp.9-2-19.2(1.0)7942_7962-sip7942_7962-sip.9-2-19.2(1.0)7945_7965-sccp7945_7965-sccp.9-2-19.2(1.0)7945_7965-sip7945_7965-sip.9-2-19.2(1.0)7970_7971-sccp7970_7971-sccp.9-2-19.2(1.0)7970_7971-sip7970_7971-sip.9-2-19.2(1.0)7975-sccp7975-sccp.9-2-19.2(1.0)7975-sip7975-sip.9-2-19.2(1.0)79857985-4-1-7-0-sccp4.1(7.0)894x-sccp894x-sccp.9-2-2-09.2(2.0)894x-sip894x-sip.9-2-2-09.2(2.0)89618961.9-2-29.2(2.0)99519951.9-2-29.2(2.0)99719971.9-2-29.2(2.0)ataata-3.2.4-sccp3.2(4.0)ata187ata187.9-2-1-09.2(1.0)ciuscius.9-2-2-499.2(2.49)ciusSPciusSP.9-2-2-499.2(2.49)New Endpoint Models & FeaturesThis device pack contains the following new endpoint models and featuresCSCts44191 – New Cisco TelePresence models and featuresAdds support for the following endpoint models:Cisco TelePresence MX200Cisco TelePresence Profile 42 (C40)Also introduces the following features on Cisco E20, EX60/EX90, Quick Set C20, Profile 42/52/65 and C40/C60/C90 series endpoints:BFCP SupportAllows BFCP to be enabled by default in UC Manager release 8.6(2) and above. In release 8.6(1) BFCP Support must be manually enabled in the SIP Profile assigned to the endpointCTI controlledAllows CTI applications to monitor the state of the device/lineHTTP Server EnabledAllows the IP address of the endpoint displayed in UC Manager Administration to be a click-able hyperlinkPrivacyAllows the default privacy setting to be configurable on a per device basis so that activity on the line is viewable by other members of a shared line?Important Notes & RecommendationsCisco provides the following guidance to help you successfully install and/or upgrade Cisco Unified Communications Manager software:Cisco highly recommends that you upgrade all servers in the cluster sequentially, beginning with the publisher, followed by the TFTP server, if applicable, to the same version of Cisco Unified Communications Manager software; otherwise call-processing interruptions may occur.The Software Installer is located on the Cisco Unified OS Administration web page.To minimize call-processing interruptions during the upgrade process, make sure that all servers are running the same version of Cisco Unified Communications Manager software before beginning this upgradeMake sure that the servers are online before you begin this Device Package installation.Installation Instructions Note: Cisco recommends that you apply this Device Package during a maintenance window.? Note: Device Packages are installed on the active partition and cannot be uninstalled, a DRS backup before the install is highly recommended. Details of how to take a proper backup can be found in the Disaster Recovery Guide for each version of CUCM..? ProcedureNote: Apply this patch to all of your Cisco Unified Communications Manager servers, beginning with the publisher server and TFTP server.When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully.?? A clusterwide reboot IS NOT required when running to update existing firmware/support.For Cisco Unified Communications Manager 8.5, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified Communications Manager with Cisco Unified Communications Manager 8.5. Using your web browser, login to the Cisco Unified Communications Operating System Administration web page Under the Software Upgrades menu, select Install/Upgrade. Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next. In the Available Software drop-down box, select the file you downloaded above, and click Next. After validating the MD5 has the correct value, click Next. In the Warning box, verify you have selected the correct firmware, then click Install. Check that you received a Success message. Note: In order to change the loads manually, you do NOT need to reinstall this Device Package. The new files will be present in the TFTP folder. Go to CCMAdmin->Device->Device Settings->Device Defaults and manually change the name of the load file (for specific device(s)) to the new load and click UPDATE. Note: If you are rebooting the cluster, the next step does not need to be done.The Cisco TFTP service now must be stopped and restarted on the TFTP server, then reset the affected devices for them to upgrade to the new load.? Uninstallation InstructionsThe Device Package cannot be uninstalled. However, you can change the device defaults for devices you wish to roll back.? From the Cisco Unified Communications Manager Administration page go to System/Device/Device Settings/Device Defaults and set the devices that were changed previously back to their previous firmware setting.? Select update, and then reset those devices.Log File InformationThe system creates log files which may be viewed via the following process:Using Cisco Unified Communications Manager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Remote Browse\Install and Upgrade Logs.?? Using Cisco Unified Communications Manager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Collect Files\Install and Upgrade Logs.?? Using Cisco Unified Communications Manager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Query Wizard\Install and Upgrade Logs.?? Using Cisco Unified Communications Manager Serviceability Real-Time Monitoring Tool, select Trace & Log Central\Schedule Collection\Install and Upgrade Logs.?? Resolved CaveatsYou can find the latest resolved caveat information for Cisco?Unified?Communications Manager Release 8.5 by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs. Tip You need an account with (Cisco Connection Online) to use the Bug Toolkit to find open and resolved caveats of any severity for any release.To access the Bug Toolkit, log on to . Using Bug Toolkit The system grades known problems (bugs) according to severity level. These release notes contain descriptions of the following bug levels: ?All severity level 1 or 2 bugs. ?Significant severity level 3 bugs. You can search for problems by using the Cisco Software Bug Toolkit. To access Bug Toolkit, you need the following items: ?Internet connection ?Web browser ? user ID and password To use the Software Bug Toolkit, follow these steps: Procedure Step?1 Access the Bug Toolkit, . Step?2 Log in with your user ID and password. Step?3 If you are looking for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, and click Go. Locale Installer for Cisco Unified Communications ManagerFor optimal performance, be sure that you use the Cisco Unified Communications Manager Locale Installer that is specific to the version of Cisco Unified Communications Manager that you use.? Be aware that all phrases may not display in the desired locale when you upgrade to a different version of Cisco Unified Communications Manager.? Refer to the readme file that is posted with the Cisco Unified Communications Manager Locale Installer software on the following URL for the complete list of supported languages:? release of Cisco Unified Communications Manager may support a different number of locales. The full suite of Locale Installers that work with each applicable version of Cisco Unified Communications Manager can be found on after the English version becomes available. You can download the Locale Installers for all languages that are supported with Cisco Unified Communications Manager from the following location:? : When using locales, Cisco recommends that you wait until the locale installer that specifically supports the version of Cisco Unified Communications Manager that you use becomes available before you upgrade your system.? Because some incompatibilities may exist between releases, be sure to only use the locale installer that specifically supports your version of Cisco Unified Communications Manager.Obtaining DocumentationCisco documentation and additional literature are available on . Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.You can access the most current Cisco documentation at this URL: can access the Cisco website at this URL: can access international Cisco websites at this URL: additional information about Cisco Unified Communications Manager, refer to the following documentation:To access the documentation suite for voice products, navigate to the following URL:? access the latest software upgrades and related documentation for Cisco Unified Communications Manager, navigate to the following URL and then choose the applicable version:? FeedbackYou can send comments about technical documentation to bug-doc@.You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:Cisco SystemsAttn: Customer Document Ordering170 West Tasman DriveSan Jose, CA 95134-9883We appreciate your comments.Cisco Product Security OverviewCisco provides a free online Security Vulnerability Policy portal at this URL:? ? this site, you can perform these tasks:Report security vulnerabilities in Cisco products. Obtain assistance with security incidents that involve Cisco products. Register to receive security information from Cisco. A current list of security advisories and notices for Cisco products is available at this URL:? you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL: Security Problems in Cisco ProductsCisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:Emergencies — security-alert@ Nonemergencies — psirt@ We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.? Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list: an emergency, you can also reach PSIRT by telephone:1 877 228-7302 1 408 525-6532 Obtaining Technical AssistanceFor all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.Cisco Technical Support WebsiteThe Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL: to all tools on the Cisco Technical Support Website requires a user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:? :?? Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.Submitting a Service RequestUsing the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:? S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.To open a service request by telephone, use one of the following numbers:Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)EMEA: +32 2 704 55 55USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL: of Service Request SeverityTo ensure that all service requests are reported in a standard format, Cisco has established severity definitions.Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation. Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.Obtaining Additional Publications and InformationInformation about Cisco products, technologies, and network solutions is available from various online and printed sources.????????? Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:? ????????? Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:? ????????? Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:? ????????? iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:? ????????? Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: ????????? World-class networking training is available from Cisco. You can view current offerings at this URL:? and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. 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