CIGNA CONNECTS CORPORATE RESPONSIBILITY REPORT the power ...
2020
CIGNA CONNECTS CORPORATE
RESPONSIBILITY REPORT
the power
of purpose
Table of
Contents
The Power of Purpose........................................................................................................1
The Power of Connections.....................................................................................................................................................4
About This Report..................................................................................................................................................................... 5
Responsible business........................................................................................................ 7
Corporate Responsibility Strategy and Key Issues...................................................................................................... 7
Ethics, Integrity, and Human Rights................................................................................................................................. 10
Global Privacy and Information Protection................................................................................................................... 16
Supply Chain Management...................................................................................................................................................21
Corporate Governance and Risk Management...........................................................................................................25
Stakeholder Engagement.....................................................................................................................................................27
Health and Well-Being................................................................................................... 34
Formula for Change............................................................................................................................................................... 34
Customer Centricity...............................................................................................................................................................40
Quality and Access................................................................................................................................................................ 43
Substance Use Disorders and Mental Health.............................................................................................................. 48
Health Equity............................................................................................................................................................................ 54
Cigna¡¯s COVID-19 Response............................................................................................................................................... 58
Environment...................................................................................................................... 61
Sustainability Performance Plan........................................................................................................................................ 61
Energy, Emissions, Water, and Waste.............................................................................................................................67
Community Resilience...........................................................................................................................................................73
2020 CIGNA CONNECTS CORPORATE RESPONSIBILITY REPORT
the power of purpose |
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Community........................................................................................................................76
Community Investment.........................................................................................................................................................76
The Cigna Foundation...........................................................................................................................................................77
Global Citizenship................................................................................................................................................................... 85
Employee Volunteerism and Giving................................................................................................................................ 88
Our People....................................................................................................................... 90
Our Culture................................................................................................................................................................................ 90
Diversity, Equity, and Inclusion......................................................................................................................................... 96
Human Capital Development........................................................................................................................................... 109
Employee Health, Safety, and Wellness........................................................................................................................116
2020 Highlights............................................................................................................... 121
UNGC................................................................................................................................ 125
United Nations Sustainable Development Goals...................................................................................................... 127
Performance Tables....................................................................................................... 129
Global Reporting Initiative........................................................................................... 132
TCFD Index...................................................................................................................... 142
2020 CIGNA CONNECTS CORPORATE RESPONSIBILITY REPORT
the power of purpose |
3
the
power of
connections
Our purpose guides us to be champions for
our customers and our communities.
Watch the video from David M. Cordani,
President and CEO of Cigna
Why is corporate responsibility
important to Cigna, and how did
our actions in 2020 reflect that?
We¡¯re guided by our mission, which is to improve the
health, well-being, and peace of mind of those we
serve. And our purpose guides us to be champions
for our customers and our communities. So, guided
by that as we step back, the corporate responsibility
initiatives are critical. 2020 was a defining year for
the globe, and I¡¯m quite proud of what we¡¯ve done
in terms of stepping forward for our customers and
our clients with expanded services to provide them
the peace of mind, expanded financial support from
that standpoint. Additionally, we stepped in from
a different relationship within our communities to
2020 CIGNA CONNECTS CORPORATE RESPONSIBILITY REPORT
Cigna Connects, our environmental, social,
and governance approach, is structured
around three focus areas that are important
to our business and align with our mission.
Using this approach, we drive action and
bring together stakeholders who can make
a difference around critical health topics.
support those we serve ¨C our physician partners who
were strained and stressed with more resources,
and then bringing more resources even more deeply
into the communities that were underserved with
targeted initiatives and key markets. And then finally,
recognizing that our co-workers around the world
were confronting challenges in a very different way,
and that needed to be a part of our service and a
program. I¡¯m proud of our historic performance relative
to diversity and inclusion. We¡¯ve amped that up yet
even further over this last year relative to a five-year
multi-dimensional commitment relative to diversity,
equity, inclusion, and equality from that standpoint.
And it transcends all aspects of what we do. From
an inclusion in our workforce to the way we work
with our suppliers. Concrete example, we¡¯ve made a
commitment to increase our consumption of supplier
services to a billion dollars by 2025, from diverse
workforces to evolving new programs, and offerings
that are specifically designed for diverse employers to
going into communities, and identifying underserved
populations that are diverse in nature, and evolving
services, and programs. That five-year road map will
guide us in everything we do. Not just as an employer,
not just as procuring services, but programs we
designed for the commercial marketplace, as well as
community activation we drive with local community,
faith leaders, and governmental leaders. So, I¡¯m quite
proud of what we¡¯re able to do stepping forward
guided by that notion of being a champion for not only
our customers but our communities.
Why does Cigna embrace diversity
and having a diverse workforce?
Why is that important?
We¡¯re blessed and fortunate to have 175 million
customer relationships around the world. And if we
pause for a moment, we need to recognize that the
inherent diversity of those we are privileged to serve
each and every day is tremendous. To do our best job
the power of purpose |
4
in terms of servicing the individuals, we benefit by
having a diverse workforce. So, it¡¯s good for business
in terms of enabling us, and positioning us to support
our customers and our partners around the globe.
It¡¯s also the right thing to do. The right thing to do
in terms of embracing that level of diversity. On a
final note, by having a quite diverse workforce, we¡¯re
able to perform at our best relative to innovation,
new ideas, and program evolution as well because
diversity in the broadest sense of the word from both
representation, belief set, and experience helps us
have a more powerful corporation to provide those
services for those we serve around the world.
How is Cigna working to
improve health care?
We¡¯re all guided by a notion around affordability,
predictability, and simplification. And we seek to
drive new solutions to be able to do so. Examples
are through the launch of our Everrnorth portfolio of
capabilities, we now have a broader set of capabilities
that we could bring to employer clients, governmental
entities, health plans, and health care professionals.
An example of that is a family path offering. Or an
additional example is acknowledging that in the
United States, that insulin-dependent diabetics were
rationing their insulin because of affordability. We
transformed the offering, and it still is one of its kind
in the commercial marketplace to provide simplicity,
affordability, and peace of mind with a $25 offering.
Those are two concrete examples. Finally wrapping
around it, everything we do, we seek to be individual
or patient-centric, and then partner-centric. Working
with our health care professional partners to be able
to drive the innovations with them, not to them, for
the benefit of their patient, our customer, each and
every day.
What are some of the ways that
Cigna supports its communities?
We have a broad service framework around the world.
So, we have many communities we serve and support.
Stepping back from a community standpoint, it¡¯s
acknowledging that all health care is personal, and all
health care is local. So, while there may be national
or global initiatives, they are largely converted on a
highly localized basis. Example - we have a multi-year
grant framework for children, and children¡¯s health
and well-being through food security, or addressing
food insecurity. That is ultimately converted in a highly
2020 CIGNA CONNECTS CORPORATE RESPONSIBILITY REPORT
localized basis, but we¡¯re able to see that by helping a
child have more food security, their health improves,
their emotional well-being improves, their academic
performance improves. So, from a societal standpoint,
it¡¯s quite powerful.
Secondly, we have initiatives in terms of supporting
people with disabilities, whether they are the
disabilities manifested through life challenges,
genetic challenges, or service in the military. And
organizations we support have a global reach around
that. It enables us to provide expanded support
resources for individuals to live their own best life, and
to thrive on a relative basis, and to have a fulsome life
through that lens. So, those are two examples that
are guided by our corporation at a global standpoint
but ultimately are converted in a highly localized and
highly personalized standpoint.
Why does Cigna believe that it¡¯s
important to focus on the environment?
It is clear that the environment has an effect on
someone¡¯s overall view of their health, well-being, and
peace of mind. So, it matches back to our mission.
And a thriving environment or a healthy environment
presents an opportunity for a healthier individual, a
healthier community, a healthier workforce. So, it¡¯s
inextricably linked, therefore, it¡¯s an easy bridge for us
to make. It¡¯s not a reach for us. It¡¯s an easy bridge for
us to make because it aligns back against our mission
around health, well-being, and peace of mind.
About This Report
Cigna¡¯s eighth annual Corporate Responsibility
Report illustrates our company¡¯s environmental,
social, and governance (ESG) approach and the
continued value of our integration with Express
Scripts. The continued value of the integration can
be seen through the results of the 2020 Value of
Integration Study and the launch of Evernorth SM, a
new brand for Cigna¡¯s health services portfolio. This
report also describes Cigna¡¯s holistic, proactive and
comprehensive response to serve our stakeholders
during the COVID-19 pandemic.
The structure of this report reflects our ESG framework,
¡°Cigna Connects,¡± which consists of three focus areas
that are material to our business, align with our mission,
and create shared value. These three focus areas are
(1) Health and Well-Being, (2) Environment, and (3)
Responsible and Inclusive Business.
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