Exercise: Question Sequencing



Exercise 4: Question Sequencing

(funnel, inverted funnel, tunnel, quintamensional)

For each set of questions:

1) identify the type of sequence and 2) evaluate its appropriateness

Set 1

1. How do you feel about the last case study we used in class?

2. Was the manager in the case communicating effectively?

3. What specific recommendations would you have for the manager?

Set 2

1. What specific proposals would you make concerning the new tenure policy?

2. What are the advantages and disadvantages of the new policy?

3. What are your general reactions to the policy?

Set 3

1. What do you think about the sequencing of questions in the interview?

2. What do you think about the funnel sequence?

3. What are the disadvantages of the funnel sequence?

Set 4

1. Tell me what you know about the parking ramp proposal.

2. How, if at all, might this ramp help the parking situation?

3. Do you approve or disapprove of the proposal?

4. Why do you feel this way?

5. How strongly do you feel about this proposal?

Set 5

1. What do you think about an exercise like this to teach when to use a funnel sequence and when to use an inverted funnel sequence?

2. What does this exercise point out about the advantages of the funnel sequence?

3. What does this exercise point out about the advantages of the inverted sequence?

Exercise: selecting an appropriate probe

For each grouping of statements:

1) write a specific probe for each response

2) classify the type of probe

3) justify your choice of probe

Consider: the advantages and disadvantages of directive probing?

the advantages and disadvantages of nondirective probing?

#1

ER: Tell us what happened at the time the machine broke down.

EE: Well, things just got out of hand—everyone was in hysterics and we just didn’t know what to do—the steam valve couldn’t be turned off.

ER:

#2:

Reporter: How do you feel about Clinton’s proposed 10% cut in federal jobs?

Senator: Well, we need some leadership from the President in this area.

Reporter:

#3

Doctor: Do your legs ever hurt?

Patient: No...most of the time they are OK.

Doctor: Please stand up. Step on this stair. Did that hurt?

Patient: Yes, that did. Ouch...

Doctor:

#4

Recruiter: What was your major motivation for going into personnel?

Candidate: Well, I like working with people.

Recruiter:

#5

Professor: How are you doing today?

Student: Well...I just don’t seem to understand what is going on in class.

Professor:

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