Windows 10 Troubleshooting - GEEKBOY.PRO

[Pages:52]UEM1460BU

Windows 10 Troubleshooting

VMworld 2019 Content: Not for Tips and Tricks

Josue Negron, VMware, Inc. Mike Nelson, VMware, Inc.

#vmworld #UEM1460BU

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Disclaimer

VMworld 2019 Content: Not for publication or distribution This presentation may contain product features or functionality that are currently

under development. This overview of new technology represents no commitment from VMware to deliver these features in any generally available product. Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind. Technical feasibility and market demand will affect final delivery. Pricing and packaging for any new features/functionality/technology discussed or presented, have not been determined.

The information in this presentation is for informational purposes only and may not be incorporated into any contract. There is no commitment or obligation to deliver any items presented herein.

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VMworld 2019 Content: Not for publication or distribution Agenda

Overview

Troubleshooting

Policy Baselines Windows Updates App Deployment Console & Enrollment

Workspace ONE Assist/Remote Support (log gathering)

Q&A

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Windows Desktop Solution Stack

VMworld 2019 Content: Not for publication or distribution Workspace ONE Console

WNS

AWCM

OMA-DM Client

Intelligent Hub

PowerShell Microsoft CSPs

VMware CSP

CSP / GPO

Direct Win32

WMI

Firewall Updates

MSI

Wi-Fi VPN

Passcode

WinZMdIPSoI,w,EPsX2OEP,S

BIOS

Policy Engine

Scripting

OEM Updates

BitLocker

Drivers

Management Server

Management Clients Management API

Windows Capabilities

Firmware

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Windows 10 Management Clients

VMworld 2019 Content: Not for publication or distribution Click to edit optional subtitle

Clients OMA-DM

Workspace ONE Intelligent Hub Software Distribution Client Dell Client Command Suite Workspace ONE Assist Client

Uses

Native MDM client built into the device which uses WNS. Used for device communication, enrollment, profile configuration using Microsoft CSPs, software distribution metadata delivery using VMware CSPs.

Uses AWCM for communication. Used for local policy enforcement, profile configuration, and product provisioning.

Used to install Win32 apps.

Enables OEM updates and BIOS settings.

Allows for remote control, file management, and executing remote shell commands using Remote Management.

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Networking Requirements and Communication Methods

VMworld 2019 Content: Not for publication or distribution Services

Windows Notification Service (WNS) AirWatch Cloud Messaging (AWCM) Content Distribution Network (CDN) Device Health Attestation Business Store Portal Azure AD Authentication Windows Updates

Description

Provides real-time communication for the built-in OMA-DM client.

Provides real-time communication for the Workspace ONE Intelligent Hub.

Used when downloading apps from Workspace ONE UEM.

Cloud service used for determining device posture, can also be hosted on-premises.

Access to app from the Business Store Portal, also used if pushing online BSP apps.

Used when leveraging Azure AD for any authentication including enrollment.

Endpoints used for Windows Update downloads of apps and OS updates.

Hostnames & Ports *.wns. over 80/443 (IP List - ) awcm###.:443 (SaaS) and 2001 (On-Premises) CDN*.:443

has.spserv.:443

bspmts.mp.:443

login.:443

*.mp. over 80/443

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For all networking requirements visit & . 6

Deploying Profiles

VMworld 2019 Content:

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for

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Acronyms and Concepts to Learn

CONFIGURATION MANAGEMENT

VMworld 2019 Content: Not for publication or distribution CSP ? Configuration Service Provider

DDF - Device Description Framework

OMA-CP ? Open Mobile Alliance - Client Provisioning

OMA-DM - Open Mobile Alliance ? Device Management

WAP ? Wireless app protocol

SyncML ? Synchronization Markup Language

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