Windows 10 Troubleshooting - GEEKBOY.PRO
[Pages:52]UEM1460BU
Windows 10 Troubleshooting
VMworld 2019 Content: Not for Tips and Tricks
Josue Negron, VMware, Inc. Mike Nelson, VMware, Inc.
#vmworld #UEM1460BU
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Disclaimer
VMworld 2019 Content: Not for publication or distribution This presentation may contain product features or functionality that are currently
under development. This overview of new technology represents no commitment from VMware to deliver these features in any generally available product. Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind. Technical feasibility and market demand will affect final delivery. Pricing and packaging for any new features/functionality/technology discussed or presented, have not been determined.
The information in this presentation is for informational purposes only and may not be incorporated into any contract. There is no commitment or obligation to deliver any items presented herein.
?2019 VMware, Inc.
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VMworld 2019 Content: Not for publication or distribution Agenda
Overview
Troubleshooting
Policy Baselines Windows Updates App Deployment Console & Enrollment
Workspace ONE Assist/Remote Support (log gathering)
Q&A
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Windows Desktop Solution Stack
VMworld 2019 Content: Not for publication or distribution Workspace ONE Console
WNS
AWCM
OMA-DM Client
Intelligent Hub
PowerShell Microsoft CSPs
VMware CSP
CSP / GPO
Direct Win32
WMI
Firewall Updates
MSI
Wi-Fi VPN
Passcode
WinZMdIPSoI,w,EPsX2OEP,S
BIOS
Policy Engine
Scripting
OEM Updates
BitLocker
Drivers
Management Server
Management Clients Management API
Windows Capabilities
Firmware
?2019 VMware, Inc.
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Windows 10 Management Clients
VMworld 2019 Content: Not for publication or distribution Click to edit optional subtitle
Clients OMA-DM
Workspace ONE Intelligent Hub Software Distribution Client Dell Client Command Suite Workspace ONE Assist Client
Uses
Native MDM client built into the device which uses WNS. Used for device communication, enrollment, profile configuration using Microsoft CSPs, software distribution metadata delivery using VMware CSPs.
Uses AWCM for communication. Used for local policy enforcement, profile configuration, and product provisioning.
Used to install Win32 apps.
Enables OEM updates and BIOS settings.
Allows for remote control, file management, and executing remote shell commands using Remote Management.
?2019 VMware, Inc.
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Networking Requirements and Communication Methods
VMworld 2019 Content: Not for publication or distribution Services
Windows Notification Service (WNS) AirWatch Cloud Messaging (AWCM) Content Distribution Network (CDN) Device Health Attestation Business Store Portal Azure AD Authentication Windows Updates
Description
Provides real-time communication for the built-in OMA-DM client.
Provides real-time communication for the Workspace ONE Intelligent Hub.
Used when downloading apps from Workspace ONE UEM.
Cloud service used for determining device posture, can also be hosted on-premises.
Access to app from the Business Store Portal, also used if pushing online BSP apps.
Used when leveraging Azure AD for any authentication including enrollment.
Endpoints used for Windows Update downloads of apps and OS updates.
Hostnames & Ports *.wns. over 80/443 (IP List - ) awcm###.:443 (SaaS) and 2001 (On-Premises) CDN*.:443
has.spserv.:443
bspmts.mp.:443
login.:443
*.mp. over 80/443
?2019 VMware, Inc.
For all networking requirements visit & . 6
Deploying Profiles
VMworld 2019 Content:
Not
for
publication
or
distribution
?2019 VMware, Inc.
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Acronyms and Concepts to Learn
CONFIGURATION MANAGEMENT
VMworld 2019 Content: Not for publication or distribution CSP ? Configuration Service Provider
DDF - Device Description Framework
OMA-CP ? Open Mobile Alliance - Client Provisioning
OMA-DM - Open Mobile Alliance ? Device Management
WAP ? Wireless app protocol
SyncML ? Synchronization Markup Language
?2019 VMware, Inc.
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