ID Scanner Customer Support - Tokenworks Support



Installing Windows 64-Bit Driver For Palm Desktop On Windows 7The Palm Desktop softare was designed many years ago, before 64-bit operating systems even existed. Recently, Palm has gone out of business, so no 64-bit Palm Desktop was ever created. Fortunately, a company called Aceeca has created a 64-bit driver which works for devices like the Palm and IDVisor ID scanners.To install these drivers, you must first download them and extract them to your computer. Then follow these simple steps.When first attempting to connect the ID scanner to your PC and hit the hotsync button, you will encounter this message:This is normal, do not panic. You must now tell the computer where the new Aceeca device drivers that you downloaded are.To do this, go to the start menu and search for Device Manager and open it:Your Device Manager will look like this:You will also notice a device with a yellow question mark next to it like this:Right click on this device and select Update Driver Sofware:It will then give you this message. Choose to manually brows e your computer for the correct driver:Now hit the Browse button and select the location that you unzipped the Aceeca drivers:It will ask you if you would like to install these drivers. Select Install:Finally it will let you know that you have successfully installed the drivers:Finally hit the hotsync button on your scanner and a hotsync screen should appear and ask if you would like to create a new account. Select Yes and wait for the hotysnc to finish. Now follow the procedure for extracting data which is explained in the software manual. ................
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