IMPORTANT PRICE CHANGE INFORMATION FOR …

IMPORTANT PRICE CHANGE INFORMATION FOR CAMBRIDGE, MA

Dear XFINITY Customer,

November 2016

We're committed to delivering the entertainment and services you rely on today--and the new experiences you'll love down the road.

As we continue to make improvements to our products and services, and as programmers charge more to carry their networks, our cost of doing business increases. As a result, prices for certain services and fees will be going up.

While some prices may have increased, we're always investing in technology to drive innovation. We're working hard to bring you great value every day and exciting new developments in the near future, including:

? Fastest, most reliable in-home WiFi ? Fastest Internet in America according to ? More than 14 million hot spots nationwide ? The most TV shows and movies available On Demand ? Innovative X1 Voice Remote that makes searching for shows and movies easier ? Self-service options to save you time and adapt to your schedule ? And soon, access to Netflix content on XFINITY X1

We're excited to bring you even more, and we can't wait for you to see what 2017 has in store for the future of awesome.

Thank you for choosing to be our customer.

Sincerely,

Tracy Pitcher Regional Senior Vice President

For more information about all the taxes, fees, and surcharges on your bill, go to pricechanges.

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IMPORTANT PRICE CHANGE INFORMATION FOR CAMBRIDGE, MA

DOUBLE PLAY PACKAGES

Internet Plus Internet Pro Plus with HBO? Internet Pro Plus with Showtime? Preferred XF Double Play Premier XF Double Play XFINITY 2300 Latino XFINITY 2450 Latino XFINITY 2600 Latino XFINITY Plus Latino

XFINITY? TV

Broadcast TV Fee Regional Sports Fee (per month) Playboy? Digital Adapter Additional Outlet Service (SD or HD) TV Globo & PFC (Portuguese/Brazilian) Vivid On Demand Subscription Hustler On Demand Subscription TEN On Demand Subscription HD Digital Converter (Limited Basic Only) CableCARD (second card in same device)

Current New Price Price Eff. 12/20/16 $77.95 $82.95 $84.95 $89.95 $81.95 $86.95 $144.95 $149.85 $182.99 $187.99 $106.90 $111.90 $126.90 $131.90 $162.73 $167.80 $77.95 $82.95

Current New Price Price Eff. 12/20/16 $5.00 $7.00 $3.00 $5.00 $19.95 $15.00 $3.99 $5.99 $29.99 $24.99 $19.95 $19.99 $19.95 $19.99 $19.95 $19.99 $2.00 $1.80 $0.80 $0.65

INSTALLATION & REACTIVATION FEES

Unwired Home (Standard Installation) Wired Home (Standard Installation) Installation of each Additional Outlet Activation of each Additional Outlet Relocate Additional Outlet Connect VCR/DVD

Initial Installation

After Initial

of Service Installation of Service

Current New Price Current New Price Price Eff. 1/1/17 Price Eff. 1/1/17

$30.00 $29.00 N/A

N/A

$30.00 $29.00 N/A

N/A

$14.20 $14.05 $33.20 $31.55 $5.75 $5.60 $24.60 $22.50

$14.25 $14.10 $32.65 $30.70

$8.20 $8.00 $19.60 $20.25

Upgrade DVR Service Upgrade of Service (In-home visit required) Downgrade of Service (In-home visit required) In-Home Service Visit (XFINITY TV)

Current Price

$29.45 $29.45 $12.45 $37.15

New Price Eff. 1/1/17

$29.05 $29.05 $13.20 $36.95

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SERVICES & PRICING FOR CAMBRIDGE, MA EFFECTIVE JANUARY 1, 2017

The following contains a listing of all our prices and services available as of January 1, 2017

BUNDLED PACKAGES1,2

QUAD PLAY PACKAGES QUAD PLAY PACKAGE PRICING BELOW IS ADDITIONAL TO TRIPLE PLAY PACKAGE PRICING

with Secure add3

$39.95

For SurePrice add4

$35.00

TRIPLE PLAY PACKAGES

Starter XF Triple Play Bundle Includes Digital Starter for primary outlet, Performance Pro Internet and XFINITY Voice UnlimitedTM SurePrice5

Preferred XF Triple Play Bundle Includes Digital Preferred for primary outlet, Performance Pro Internet and XFINITY Voice UnlimitedTM SurePrice5

HD Preferred XF Triple Play Bundle Includes Digital Preferred and Starz? for primary outlet, HD Technology Fee, Performance Pro Internet and XFINITY Voice UnlimitedTM SurePrice5

HD Preferred Extra XF Triple Play Bundle Includes Digital Preferred, Showtime?, Starz?, TMC?, and StreampixTM for primary outlet, HD Technology Fee, Blast!? Internet and XFINITY Voice UnlimitedTM SurePrice5

HD Premier XF Triple Play Bundle Includes Digital Premier, StreampixTM and DVR Service or AnyRoom? DVR Service for primary outlet, and HD Technology Fee, Blast!? Internet and XFINITY Voice UnlimitedTM SurePrice5

HD Complete XF Triple Play Bundle Includes Digital Premier, StreampixTM, Sports Entertainment Package and DVR Service or AnyRoom? DVR Service for primary outlet, Digital Additional Outlet Service on up to 3 TVs, HD Technology Fee, Blast!? Internet, Internet/Voice Equipment Rental and XFINITY Voice UnlimitedTM SurePrice5

$148.49 $124.99 $161.49 $144.99

$171.49 $154.99

$188.49 $174.99

$216.49 $194.99

$246.49 $224.99

XFINITY LATINO PAQUETE TRIPLE

XFINITY 3300 Latino Includes XFINITY TV 300 Latino for primary outlet, Performance Pro Internet, XFINITY Voice UnlimitedTM and Carefree Minutes Latin America 300 SurePrice5

$135.99 $124.99

XFINITY 3450 Latino Includes XFINITY TV 450 Latino for primary outlet, Performance Pro Internet, XFINITY Voice UnlimitedTM and Carefree Minutes Latin America 300 SurePrice5

XFINITY 3600 Latino Includes Digital Starter, Digital Preferred and XFINITY TV Latino for primary outlet, Performance Pro Internet, XFINITY Voice UnlimitedTM and Carefree Minutes Latin America 300 SurePrice5

XFINITY 3650 Latino Includes Digital Starter, Digital Preferred, XFINITY TV Latino and Starz? for primary outlet, HD Technology Fee, Performance Pro Internet, XFINITY Voice UnlimitedTM and Carefree Minutes Latin America 300 SurePrice5

$143.49 $134.99

$161.49 $144.99

$171.49 $154.99

DOUBLE PLAY PACKAGES

Internet Plus Includes Limited Basic, HBO?, Streampix?, standard definition digital converter and remote for primary outlet and Performance Internet SurePrice5

Internet Pro Plus with HBO? Includes Digital Economy, HBO? and Streampix? for primary outlet and Performance Pro Internet SurePrice5

Internet Pro Plus with Showtime? Includes Digital Economy, Showtime? and Streampix? for primary outlet and Performance Pro Internet SurePrice5

Preferred XF Double Play Includes Digital Preferred for primary outlet and Performance Pro Internet SurePrice5 Premier XF Double Play Includes Digital Premier for primary outlet and Performance Pro Internet SurePrice5 XFINITY 2300 Latino Includes XFINITY TV 300 Latino for primary outlet and Performance Internet SurePrice5

XFINITY 2450 Latino Includes XFINITY TV 450 Latino for primary outlet and Performance Internet SurePrice5

XFINITY 2600 Latino Includes Digital Preferred and XFINITY TV Latino for primary outlet and Performance Pro Internet SurePrice5

Internet Plus Latino Includes XFINITY TV 150 Latino, standard definition digital converter and remote for primary outlet and Performance Internet SurePrice5

$82.95 $64.99

$89.95 $74.99

$86.95 $74.99

$149.85 $109.99

$187.99 $139.99

$111.90 $99.99

$131.90 $109.99

$167.80 $119.99

$82.95 $64.99

XF TRIPLE PLAY PACKAGE REWARDS / XFINITY LATINO PAQUETE TRIPLE REWARDS

HBO?7

Showtime?7 Starz?7 Cinemax?7 The Movie Channel?7 Sports Entertainment Package8 DVR Service9 AnyRoom? DVR Service10 Digital Additional Outlet Service (SD or HD)11 HD Technology Fee12

Regular Price $15.00

$12.00 $12.00 $12.00 $12.00 $9.95 $10.00 $10.00

$9.95

$9.95

Starter XF, Preferred XF, HD Preferred

XFINITY 3450 XFINITY 3600 XF, XFINITY

Latino

Latino

3650 Latino

$15.00

$15.00

$15.00

$12.00 $12.00 $12.00 $12.00 $9.95 $10.00 $10.00

$12.00 $12.00 $12.00 $12.00 $8.95 $10.00 $10.00

$12.00 Included $12.00 $12.00 $8.95 $10.00 $10.00

$9.95

$9.95

$9.95

$9.95

$9.95

Included

HD Preferred

HD Complete

Extra XF HD Premier XF6

XF6

$15.00

$15.00

Included

$12.00 Included $12.00 $12.00 $8.95 $10.00 $10.00

Included Included Included Included $8.95 Included Included

Included Included Included Included Included Included Included

$9.95

$9.95

Included (up to 3)

Included

Included

Included

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XFINITY? TV1

BASIC SERVICES Limited Basic13,16 Broadcast TV Fee Expanded Basic14 Includes standard definition digital converter and remote for primary outlet Franchise Related Cost15,16

$7.50 $7.00

$62.45 $0.67

DIGITAL SERVICES Digital Economy Includes Limited Basic, additional digital channels and a standard definition digital converter and remote for the primary outlet, access to Pay-Per-View and On Demand programming, and Music Choice? With XFINITY Voice or Internet Service

Digital Starter16 Includes Limited Basic, Expanded Basic, MoviePlex, access to Pay-Per-View and On Demand programming and Music Choice? Digital Preferred Includes Digital Starter and the Digital Preferred Tier

Digital Preferred plus One Premium Includes Digital Preferred and choice of Showtime?, Starz?, Cinemax? or The Movie Channel?

Digital Preferred with HBO? Includes Digital Preferred and HBO?

Digital Preferred plus Two Premiums Includes Digital Preferred and choice of two premium channels of showtime?, Starz?, Cinemax? or The Movie Channel?

Digital Preferred with HBO? and One Premium Includes Digital Preferred, HBO? and choice of Showtime?, Starz?, Cinemax? or The Movie Channel?

Digital Premier Includes Digital Preferred, HBO?, Showtime?, Starz?, Cinemax? and The Movie Channel?

XFINITY TV 150 Latino Includes Limited Basic, XFINITY TV Latino, standard definition digital converter and remote for primary outlet

XFINITY TV 200 Latino Includes Digital Economy, XFINITY TV Latino for primary outlet

XFINITY TV 300 Latino Includes XFINITY TV 200 Latino and additional digital channels for primary outlet

XFINITY TV 450 Latino Includes XFINITY TV 300 Latino and additional digital channels for primary outlet

$39.95 $37.95 $69.95 $87.90 $99.90 $102.90 $111.90 $114.90 $134.90 $27.95 $41.95 $49.95 $69.95

XFINITY TV SERVICES HBO?7 Showtime?7 Starz?7 Cinemax?7 The Movie Channel?7 Playboy?7 Sports Entertainment Package8 Includes over 28 channels including NFL RedZone, ESPNU, ESPN Goal Line, PAC 12, Big Ten Network, CBS Sports Network, FCS Atlantic, and FCS Central

Family Tier17 Includes over 35 channels including CNN Headline News, PBS Kids Sprout, National Geographic, and HGTV

XFINITY TV Latino7 Includes over 45 channels of Spanish Language programming

Digital Preferred Tier18 Includes over 65 channels including Cooking Channel, Destination America, DIY, and Disney Junior Digital Preferred Tier plus One Premium Includes Digital Preferred Tier and choice of Showtime?, Starz?, Cinemax? or The Movie Channel?

Digital Preferred Tier with HBO? Includes Digital Preferred Tier and HBO? Digital Preferred Tier plus Two Premiums Includes Digital Preferred Tier and choice of two premium channels of Showtime?, Starz?, Cinemax? or The Movie Channel?

Digital Preferred Tier with HBO? and One Premium Includes Digital Preferred Tier, HBO? and choice of Showtime?, Starz?, Cinemax? or The Movie Channel?

$15.00 $12.00 $12.00 $12.00 $12.00 $15.00

$9.95 $14.95 $17.95 $17.95 $29.95 $32.95

$41.95

$44.95

Digital Premier Tier Includes Digital Preferred Tier, HBO?, Showtime?, Starz?, Cinemax? and The Movie Channel? HD Technology Fee12 DVR Service9 AnyRoom? DVR Service10 Digital Additional Outlet Service (SD or HD)11

with DVR Service9 with AnyRoom? DVR Service with AnyRoom? DVR Service (client) with CableCARD19 Digital Adapter Additional Outlet Service (SD or HD)20

$64.95 $9.95 $10.00 $10.00 $9.95 $19.95 $19.95 $9.95 $7.45 $5.99

INTERNATIONAL SELECTIONS7 Rai Italia (Italian) TV5 MONDE (French) CTI-Zhong Tian Channel (Chinese/Mandarin) RTN (Russian) Willow Plus (South Asian/Cricket Sport) Zee TV (South Asian) SIC International (Portuguese) TV Globo (Portuguese/Brazilian) PFC (Portuguese/Brazilian) TV Globo & PFC (Portuguese/Brazilian)

$9.99 $9.99 $11.99 $14.99 $14.99 $14.99 $9.99 $19.99 $19.99 $24.99

PAY-PER-VIEW AND ON DEMAND SUBSCRIPTION SERVICES21 Eros Now On Demand Eros Now On Demand w/a South Asian international selection here! TV On Demand The Jewish Channel On Demand Too Much for TV On Demand Disney Family Movies On Demand Gaiam TV Fit & Yoga On Demand Lifetime Movie Club On Demand Grokker Yoga Fitness On Demand UP Faith and Family On Demand Girlfriends Films On Demand24 Wicked On Demand24 Pay-Per-View and On Demand Movies and Events22 (per title or event) StreampixTM23 Vivid On Demand Subscription24 Hustler On Demand Subscription24 TEN On Demand Subscription24

$12.99 $9.99 $7.99 $6.99 $14.99 $5.99 $6.99 $3.99 $6.99 $4.99 $19.99 $19.99 Prices Vary $4.99 $19.99 $19.99 $19.99

SPORTS PACKAGES21 MLB Extra Innings? NHL? Center Ice? NBA League Pass

Call 1-800-XFINITY for pricing Call 1-800-XFINITY for pricing Call 1-800-XFINITY for pricing

XFINITY TV EQUIPMENT Limited Basic Only Converter Digital Converter Remote Control HD Digital Converter (Limited Basic Only) Digital Adapter (Limited Basic Only -- Primary Outlet, SD or HD) Digital Adapter (Limited Basic Only -- 1st and 2nd Additional Outlet, SD or HD) Digital Adapter (Limited Basic Only -- 3rd Additional Outlet and above, SD or HD) CableCARD (first card in device) CableCARD (second card in same device)

$1.00 $2.50 $0.18 $1.80 $0.00 $0.00 $0.50 $0.00 $0.65

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INSTALLATION FEES (PER OCCURRENCE UNLESS NOTED)

Unwired Home25, 26 (Standard Installation) Wired Home25, 26 (Standard Installation) Professional Installation26,27 Installation of each Additional Outlet28 Activation of each Additional Outlet28 Relocate Additional Outlet28 Connect VCR/DVD28

Initial Installation of Service $29.00 $29.00 $79.99 $14.05 $5.60 $14.10 $8.00

After Initial Installation of Service

N/A N/A N/A $31.55 $22.50 $30.70 $20.25

Upgrade DVR Service Upgrade of Service (In-home visit required) Downgrade of Service (In-home visit required) Hourly Service Charge26 For custom installation work In-Home Service Visit (XFINITY TV)

$29.05 $29.05 $13.20 $35.20 $36.95

REACTIVATION FEES (NO IN-HOME VISIT REQUIRED-- PER OCCURRENCE UNLESS NOTED) Reactivation of XFINITY Internet Reactivation of XFINITY Voice Reactivation of XFINITY TV

$6.00 $6.00 $1.99

MISCELLANEOUS FEES (PER OCCURRENCE UNLESS NOTED) Customer-Owned Video Equipment Credit See equipmentpolicy for additional information Regional Sports Fee29 (per month) Service Protection Plan30 (per month) Inside home wiring protection for cable TV, high-speed Internet and phone services Field Collection Charge Visit to customer's residence required to collect past due balance or unreturned equipment Returned Payment Item (each)

Late Fee Convenience Fee--Agent For payment made by phone with a Customer Care Representative Unreturned or Damaged Equipment Fees31 (per piece) Self Install Kit32 Self Install Kit Shipping and Handling (Standard Shipping) Self Install Kit Shipping and Handling (Priority Shipping) Accessory Shipping and Handling TV Guide? Weekly Magazine (per month)

$2.50 $5.00

$5.95

$30.00 $20.00 5% of overdue balance

$5.99 Replacement

Cost $15.00 $9.95 $29.95 $5.95 $4.20

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