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Oakridge Homes- Woodview Support Services
Job Description
Job Title: Community Service Provider
Department: Mental Health Support Services
Reports To: Community Services Supervisor or Mental Health Supervisor
FLSA Status: Non-Exempt
Summary Provide mental health services to individuals with mental illness under the guidelines of the Woodview Support Services Community Service Program in the following settings: a consumer's home, the home of a consumer’s relative or significant other, a consumer's job site, the community such as psychosocial clubhouse, drop-in center, social setting, classroom or other place in the community.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Implement services in the treatment plan for each consumer under the direction of the Woodview Support Services Community Service Program. The plan may include services that instruct, assist and support a consumer in areas such as interpersonal communications, community resource utilization and integration, crisis assistance, relapse prevention, budgeting, shopping and healthy lifestyle skills and practices, cooking and nutrition, transportation, medication education, mental illness symptom management, household management, employment related skills and transitioning to community living.
Establish therapeutic relationships with assigned consumers and meet with each consumer as needed according to contracted hours.
Document all services provided accurately, completely and within required deadlines
Must submit all documentation in a timely manner according to the determined guidelines and deadlines
Complete initial and ongoing training requirements defined for the position at required minimum standards
Meet with the Mental Health Professional Clinical Supervisor at least monthly for training and treatment plan review
Must attend and complete all required training necessary for the position within the appropriate time frames
Report problems, concerns, client grievances to your supervisor immediately.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies :
Problem Solving - Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
Teamwork - Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
Planning/Organizing - Prioritize and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Quantity - Completes work in timely manner.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
Qualifications
The CSP Worker must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CSP Workers must meet the following requirements:
- Must be at least 19 years of age
- Must hold a high school diploma or equivalent
- Within the previous 10 years, must have at least 1 year of experience as a primary caregiver to an adult with a major mental illness or TBI
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to consumers, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure including time, using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Other Skills and Abilities
Ability to establish and maintain positive relationships with consumers and staff
Other Requirements:
Must be able to pass a Department of Human Services background study check
Must hold a valid driver's license and pass current company insurance company's guidelines for driving.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and use hands to finger, handle, or feel.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
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