JOB DESCRIPTION - Bok Tower Gardens



JOB DESCRIPTIONTITLE: Plant Shop HostREPORTS TO: Gift Shop Services ManagerGENERAL PURPOSE OF JOB:Manage and develop all areas of the Plant Shop operation, and provide hands-on maintenance and customer service, and also assist in the Gift Shop to support the mission of The Bok Tower Gardens Foundation through the profitable operation of the Gift & Plant Shop, providing a quality experience for the PENSATION CLASSIFICATION: Full time, hourly/non-exemptSCHEDULE:Varied weekly schedule up to 40 hours per week, usually Tuesday through Saturday, including weekends, holidays and occasional eveningsKNOWLEDGE AND ABILITIES:Good verbal and written communication skillsGood organizational skills for dealing with diverse dutiesPleasant, polite manner for dealing with public as well as staffFlexible and motivatedOutstanding customer service skillsAbility to work in a fast-paced environmentExcellent time-management abilitiesMust be able to handle a variety of multiple dutiesGood interpersonal and problem solving skillsGood computer skillsGeneral plant knowledge, Florida growing preferredAbility to work outside in Florida weather all year roundDependable and trustworthyCreative abilities in aesthetics and promotionsEDUCATION AND EXPERIENCE:High School Diploma or equivalentSome previous experience in the retail industry preferredDUTIES: Sales and Customer ServiceMaintain neat & professional personal appearance and cheerful, professional attitude (Smile)Greet and make eye contact with customers entering storeBe knowledgeable about plant & other merchandise in order to answer customer questions Have adequate knowledge about the Gardens, Bok Tower, Pinewood Estate, special events and local areaAssist customers as requested, and get assistance if you do not knowEncourage and accept customer requests for merchandise using Merchandise Request FormSatisfy customers regarding their comments and complaintsEnsure that the Plant Shop is well attendedAssist in ensuring that the cashier counter is always attendedAssist in answering the telephone promptlyParticipate in onsite and offsite sales or special eventsCreate and carry out special events to increase Plant Shop revenuesAssist in maintaining the information for gift sales in the Bok Tower Gardens websitePlant Merchandise DevelopmentAttend local plant shows and assist with merchandise selection and vendor contactsPlace orders with outside wholesale nurseries for deliveryVisit local wholesale nurseries to hand pick plants, and/or to approve and pick up orders when necessaryArrange and reserve advance orders with vendorsProvide occasional in-house plant propagation in Plant ShopWork with Bok Tower Gardens nursery to purchase specialty plantsConsult with knowledgeable staff members for reports about plant merchandise performanceMeet weekly with Director of Retail Services to discuss new and existing merchandiseCommunicate with vendors and reps about details of new and existing merchandise Assist in maintaining organized catalog and digital files for plant merchandise and supplies Monitor stock levels and process re-orders of approved merchandise and suppliesPlant Shop & Gift Shop Maintenance and AppearanceCreate new displays in the Plant Shop & Gift ShopMaintain plant displays to be attractive, clean and customer-friendlyMaintain neat, attractive and up-to-date signage with photographs and educational informationMaintain a pleasant environment in customer and work areasMaintain storage shed, stockroom shelving, work areas and plant storage areas in a neat, orderly and logical fashionKeep concrete floors and plant benches free of mildew and excess leaves and soilKeep top of shade cloth free of leaves and debrisMaintain all irrigation systems to be orderly in appearance and operationalMaintain fountains in plant shop and CafeProperly maintain all equipmentTouch-up displays daily to keep fresh appearanceKeep all areas free of safety hazardsMaintain neat and safe environment while doing displays or processing merchandiseAt end of day, ensure that shop is orderly and doors are lockedCommunicationProvide schedule requests well in advance, and cooperate in solving any conflictsReport low levels of supplies and Gift Shop merchandise for re-orderingImmediately report any suspicious person/activities, or safety hazards to management staffCommunicate your suggestions, ideas, comments, problems and complaints, as well as those from the visitors to the Retail Services Assistant Manager or other managers as appropriateBe a team player and maintain open communication with staff and volunteersAttend full-staff meetings and training sessions as scheduledRead mail, e-mail, and listen to voice mail messages daily and respond appropriatelyAnswer telephone and respond appropriatelyServe on Bok Tower Gardens special committees as requiredCashieringTransact cash register sales using scannerTransact sales manually during storms when registers are un-pluggedHave thorough knowledge of all cash register functionsProvide 10% discount for members and 50-hour+ volunteers, and 20% discount for employeesHandle pet pen rentals, and provide written directionsHandle mobility cart rentals, and have adequate knowledge to provide hands-on instructionProvide services for special promotionsPerform deposit and deposit check procedures as scheduledWork with courier daily to get deposit to bank and to acquire changeAt end of day, close out and balance cash registers and credit card authorization terminals At end of day, perform cash out procedures as scheduled to balance banks and cash receiptsAt end of day, run back up and reports at server as scheduledMerchandise ReceivingFollow safety standards for handling heavy productsCheck in plants and merchandise, and ensure quantity and equalityReport discrepancies and question back orders with vendors, and provide documentationIndicate discontinued merchandise SKU’s in the computerCreate and/or update vendor records and merchandise SKU’s as neededEstablish and/or update pricing according to gross margin guidelinesMaintain information in plant SKUs including zone, bloom, water and sun informationPerform computer receiving, and print purchase order and receiving reportPrint price labels and co-ordinate pricing with staff and volunteers Process invoices and handle invoicing problemsWork with Gift Shop staff to input/update individual plant information and pictures into RDS network computerInventory MaintenanceParticipate in the inventory counting process every summerTake line or vendor inventory counts as assigned throughout yearCommunicate with Gift Shop staff to facilitate proper tracking of damaged, propagated, rehabilitated and repotted plantsVolunteer ProgramRecruit and train Plant Shop volunteersSchedule volunteers to assist with plant sales, plant care, Plant Shop maintenance and special projectsDevelop and maintain volunteer training and duty materialsDevelop and maintain special project filesMaintain Log Book for volunteer communicationFinancialAssist in preparation of Plant Shop budgetWork toward meeting or exceeding budgeted revenuesWork to maintain or increase dollars per visitorControl expenses to maximize profitJOB ANALYSIS ACTIVITY CODES:Activity Level: ?B (But NOT sitting) ?Physical Level: ?A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, SMental Level: ?A, B, C, D, E, FWorking Conditions: ?B, E, M (Some exposure to chemicals used for cleaning)(See Activity Codes Listing)***Bok Tower Gardens reserves the right to modify, interpret, or applythis job description in any way the company desires. ?This jobdescription in no way implies that these are the only duties, includingessential duties, to be performed by the employee occupying thisposition. ?This job description is not an employment contract, impliedor otherwise. The employment relationship remains "At-will." ?Qualifiedemployees who, because of a physical or mental impairment thatsignificantly limits a major life activity, require a reasonableaccommodation to perform the essential functions of this position shouldnotify their manager or Human Resources. ***Acknowledgement: Signature: _________________________________ Date:________ ................
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