The Futures Group



4073236-380010JOB DESCRIPTIONJob title: Quality Improvement Specialist Hours:37 hours Responsible to:Quality Improvement ManagerOverview of the role:The Quality Improvement Specialist will work with the Quality Improvement Manager to drive a culture of quality improvement throughout the Customer Journey. The role is part of a small team of Quality Improvement Specialists, each supporting own areas of expertise across all Futures’ services to provide excellence; maximising positive impact for all clients and stakeholders and improving contractual outcomes.The key objectives of the team:Develop a quality improvement strategy across the Business (in house and subcontract provision)Implement that strategy through consultation, collaboration and positive challengeFacilitate the colleague journey to transition from a culture of quality assurance to one of continuous Quality ImprovementImplement a cycle of continuous improvement to meet needs of all stakeholdersSecure successful outcome at Matrix assessment & Ofsted inspectionsArea of specialism: Careers Guidance – National Careers Service & Job Entry Targeted Support ServiceKey Responsibilities: Work collaboratively with managers and colleagues across the organisation and our subcontracted provision, to embed outstanding working practices aligned to Ofsted Education Inspection Framework, Matrix Standards, and other external quality standards, to ensure successful outcome at inspection.Liaise with Futures’ subcontract managers to ensure engagement with monthly Quality Performance Clinics and activity described below; support subcontract manager with quarterly QPC for subontractors.Work with team managers to undertake quarterly self-assessment / SWOT analysis to inform team quality improvement plans.Use a creative and innovative approach to undertake deep dives of delivery of services, analysing the intent, implementation and impact of service delivery; work collaboratively with team managers to risk assess individual delivery performance.Working with team managers and senior advisors, provide mentoring support to develop underperforming team members and those new to role, facilitating continuous improvement to achieve Quality KPIsProvide guidance and support to team managers undertaking observation of service delivery to ensure a consistent and fair approach across the organisation; support the Quality Improvement Manager with moderations and standardisation activity.Support the Quality Improvement Manager to drive proactive CPD to achieve Professional Standards and Matrix StandardsMaintain team channels on sharepoint ahead of monthly QPC; manage QPC calendar for own area; prepare QPC meeting agendas and meeting notes for circulationAs a key contributor to the monthly quality performance clinic for own area of work, analyse and report on outcomes of deep dives and observation of delivery of services to inform monthly updates of Quality Improvement PlanWorking with team managers, analyse case studies, stakeholder feedback and customer complaints to agree improvement actions and ensure these are articulated and driven through the QIPAlong with colleagues from within the Quality Team and Leadership Team, support Ofsted style in house inspections, reporting on own areas of expertise Support teams to embed Equality & Diversity and British Values in delivery practices across all servicesSupport Quality Improvement Manager to continuously review strategies and processes to ensure fit for purpose.Maintain a specialist level of knowledge of new developments within own areas of expertise to be able to provide guidance and support to colleagues.Where required, undertake formal Internal Quality Assurance of regulated PANY POLICY:Promote and uphold equal opportunities policy and procedures, actively promoting equality and seeking to challenge and overcome disadvantage and mit to and demonstrate behaviours based on Futures’ Values.Develop and maintain own professional knowledge, skills and experience, including formal training, CPD, networking with fellow professionals and self-reflection in order to improve practice.Ensure a personal commitment to Customer Care and the Futures’ reputation for ply with safeguarding requirements in accordance with legislation and policy.Ensure the exchange of relevant information between partners takes place, ensuring the customer/client has given consent and that data protection requirements are complied with.Undertake any necessary administrative/ICT duties in line with role.Take reasonable care for the Health & Safety of him/herself and of other persons who may be affected by his/her activities and, when appropriate, safeguard the Health & Safety of all persons under his/her control and guidance in accordance with the provisions of Health & Safety Legislation.Undertake any other duties, which may reasonably be regarded as within the scope and responsibilities/grade of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description in specific terms. Person Specification Key – (E) = Essential (D) = Desirable, A = Application Form, Iv = Interview, C = CertificatesMethod of AssessmentAIvCEducation/Qualifications (subject to area of specialism)Qualified to at least NVQ4 standard in careers advice and guidance (E)**PC Skills – ability to use word processing, spreadsheet, PowerPoint, and online communication channels, have a proactive approach to support smart working practices via technology (E)*English and Mathematics to at least Functional Skills level 2 (E)**Experience, Skills & KnowledgeHighly self-motivated, proactive and enthusiastic about supporting the continuous improvement of standards of delivery of services (E)**Excellent practical and theoretical knowledge of Careers Guidance (E)**Experience of delivering of Careers Guidance in a group setting and one to one (E)**Good understanding of the Ofsted Education Inspection framework and Matrix Standards (D)**Experience in observation of teaching, learning, or guidance delivery (E), experience of deep dive activities to monitor intent, implementation, and impact of the curriculum (D)**Effective influencing and negotiating skills to engage with and develop high quality working relationships with a range of colleagues (E)*Able to demonstrate mentoring and coaching skills, supporting and challenging colleagues to improve. (D)*Able to analyse and evaluate data and information; producing clear and effective reports (E)*Team RequirementsCommitted to ensuring that all practice and engagement with others is free from discrimination and adheres to equal opportunities legislation and organisational policies (E)**Collaborative and team player; well organised and able to manage own work schedules (E)**Possesses a ‘can do’ attitude and approaches challenging situations in a positive and enthusiastic manner (E)**Understands the need to have a flexible approach to working requirements (E)*Display exemplary professionalism in all activity and interactions (E)*Vehicle owner/full driving license holder (E)* ................
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