Kansas Health Care Association | Center For Assisted ...



|PEGGY L. HACKETT, MBA, SPHR |[pic] |

|Overland Park, KS | |

|(913) 217-5104 ( peghackett@ | |

| | |

|Executive Leadership ( Operations Management ( Recruiting/Acquisition |

|Project Management ( Relationship Building ( Financial Management |

A personable, detail-oriented executive director with experience demonstrating year-over-year improvements in operations, regulatory compliance, resident care and team productivity within the healthcare industry. A proven leader with strengths in communication, recruiting and cultivating business partnerships to successfully provide a high-performance, results-driven business culture. Maintains an uncompromising focus on high quality standards and excels at turning under-producing individuals into teams that work efficiently and exceed all expectations. Exceptional academic qualifications include a Master of Business Administration from Southwestern College.

|Selected Highlights |

|Provided strategic direction, oversight and leadership for a 148-bed continuous care retirement community/120-bed skilled nursing community to achieve strict |

|compliance with all state and federal requirements, assuring all required licenses and certifications were current. |

|Considered a subject expert of Minimum Data Set (MDS), Managed Care, Rug Utilization Group (RUG), Diagnosis Related Group (DRG), Bundled Payments for Care |

|Improvements (BPCI), and Comprehensive Joint Replacement Model (CJR) to name a few. |

|Productively managed a variety of key financial duties including managing a multi-million dollar budget and overseeing the prompt collection of accounts receivable|

|above cooperates standards and capital expenditures. |

|Directed external and internal marketing teams, coordinating innovative advertising and public relation activities to achieve occupancy goals and enhance the |

|facility’s image while also networking within the community to increase revenues by 5.7%. |

|Directly managed internal staffing teams to ensure quality candidates and maximum retention, exercising due diligence in determining professional, qualified |

|candidates. |

|Coordinated a number of critical education opportunities for nursing professionals, including conducting training for all personnel on a continuous basis to drive |

|professional development. |

|Core Competencies |

|Performance Monitoring |Policy Development |Cost Controls |

|Staff Training/Development |Business Development |Process Mapping |

|Process Analysis/Improvement |Budgeting/Forecasting |Customer Service |

|Vendor Management/Negotiation |Financial/Trend Analysis |Technical Expertise |

| | | |

|Education |

Southwestern College, Winfield, Kansas

Master of Business Administration3.9 GPA

▪ Relevant Coursework: Accounting, Statistics, Marketing, Healthcare

▪ Awards/Honors: Magna Cum Laude

▪ Clubs/Activities: AmeriCorps International Volunteer for Peace Camp

▪ Relevant Projects: Internship

Southwestern College, Winfield, Kansas

Bachelor of Business Administration

Certifications: Licensed Adult Care Home Administrator, Senior Professional in Human Resources, Coursework towards Certified Compensation Professional

|Professional Experience |

R & R Consulting ( 2016 – Current

The Healthcare Resort of Shawnee Mission ( Overland Park, KS ( 2015 – 2016

Resort CEO

▪ Directly oversee all aspects of new development for 101 skilled suites and 29 assisted living apartments including coordinating all IT installs and equipment packages and approving all interior design.

▪ Strategically recruit and hire all start up employees, providing them with the tools and resources to exceed business goals and work collaboratively as a productive team.

▪ Effectively handle all startup requirements from the City of Overland Park, including managing all state licensing to ensure a successful business opening.

▪ Stimulate continued growth with the launch of a digital marketing initiative using web based direct marketing and email campaigns.

▪ Responsible for the design and implementation of a profitability analysis to eliminate excessive costs for the company.

▪ Lead and motivate key management teams to peak levels of performance, consistently developing their coaching and leadership skills to increase the overall productivity level.

▪ Consult with the executive committees and senior management teams to review, evaluate and plan corporate-wide strategies and organizational initiatives to continually grow the business.

▪ Create and direct the employee training programs and the company employee manual to create a centralized and productive work environment where all employees are involved and able to thrive.

University of Phoenix ( Kansas City Campus ( 2012 – 2016

Faculty Member

▪ Develop and implement innovative lesson plans for teaching/facilitating various health care administration courses.

▪ Teach classes in alignment with learning objectives as outlined by the department.

▪ Administer student performance evaluations dependent upon course rubric and deliverables.

▪ Promptly grade assignments and deliver detailed feedback to students.

▪ Ensure the highest possible levels of achievement while teaching students to their strongest potential.

▪ Develop extension activities to help expand students’ knowledge of concepts and skills.

▪ Provide a safe and well managed learning environment where student learning is evident.

▪ Develop effective relationships with colleagues and community members to promote a high level of student learning.

Brookdale Senior Living ( Overland Park, KS ( 2008 – 2015

HCR Manor Care ( Wichita, KS ( 2007 – 2008

Medicalodges of Eureka ( Eureka, KS ( 2003 – 2007

Executive Director III/Administrator

▪ Provided strategic direction, oversight and leadership for a 148-bed continuous care retirement community/120-bed skilled nursing community to achieve strict compliance with all state and federal requirements, assuring all required licenses and certifications were current.

▪ Productively managed a variety of key financial duties including managing a multi-million dollar budget and overseeing the prompt collection of accounts receivable above cooperates standards and capital expenditures.

▪ Directed external and internal marketing teams, coordinating innovative advertising and public relation activities to achieve occupancy goals and enhance the facility’s image while also networking within the community to increase managed care reimbursement by 5%.

▪ Directly managed 22 internal staffing teams to ensure quality candidates and maximum retention, exercising due diligence in determining professional, qualified candidates.

▪ Coordinated a number of critical education opportunities for nursing professionals, including conducting training for all personnel on a continuous basis to drive professional development.

▪ Ensured 100% provider satisfaction while receiving all requested services timely.

▪ Maintained accurate records of regular contacts with hospitals, physicians, social service agencies, attorneys and other services to enhance organizational efforts.

▪ Successfully managed all department supervisors while monitoring for top productivity and efficiency.

▪ Led the company from years of operating losses to positive earnings, delivering significant improvements in one year by culminating 17% growth in operating earnings.

▪ Revamped management personnel acquiring a new team of award-winning managers with proven records of delivering sustained growth while challenging staff to exceed expectations.

▪ Developed and implemented appropriate annual budgets and ensured strict compliance to meet and exceed all financial goals.

▪ Strategically selected, directed, motivated and coached a staff of over 250 to provide compassionate and high quality service.

▪ Built and maintained positive relationships with residents, family members, physicians and the community at large in order to position the community as a major provider of senior living options in the area.

▪ Implemented and monitored quality improvement systems to ensure compliance with regulatory standards and provision of high quality care.

|Additional Credentials |

|Technical Skills |Microsoft Office: Word, Excel, PowerPoint, Outlook, Access, Publisher; Microsoft Visio, Microsoft SharePoint, ERPAG, |

| |QuickBooks, Dropbox, Front Desk |

|Honors/Awards |Administrator of the Year, Promoting Excellent Alternatives in Kansas (PEAK) |

|Professional Development | |

|Organizations |Society of Human Resource Management (SHRM), Kansas Adult Care Home Administrators (KACE) |

|Volunteerism |Honor Flight, ALS Association, American Heart Association, Girl Scouts, Clothing Closet, and Food Pantry |

Detailed Professional References Available Upon Request

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