PHYLLIS EDELEN, SPHR



Clabron Mack III

114 Elmcrest Dr. Murphy, TX 75094

(972) 489-6581 clabronmack@

SUMMARY

Results-driven professional with over 20 years experience in the finance industry and over 15 years of extensive experience in management of collections, bankruptcy, personal property tax, customer service, training and statistical reporting. Excellent leadership, problem solving, communications and interpersonal skills.

EXPERIENCE

Clay Cooley Motors Irving, TX

Collections Manager July 2017 - Current (Contract)

• Direct and handle the daily activities of Collections Team

• Create a working environment that supports optimum workforce productivity, engagement, effectiveness and efficiency

• Constantly (weekly/monthly) monitor and report of the collection performance effectiveness for the region and drive continuous improvements process

Cox Automotive, Inc. (Manheim) Dallas, TX

Credit & Collections Manager May 2014 - March 2017

• Responsible for the supervision, workflow management, employee development, performance management, staffing, working cash, and leadership of all services activities.

• Conducted credit analysis for credit granting up to $750,000 including filing the proper UCC to secure the account receivable.

• Developed "hold" procedures so delinquent customers could not be serviced without management approval resulting in collecting $200,000 of delinquent payments.

• Through leadership and motivation, the Weekly Average Working Cash total of $16MM has been managed to regular cash saving of $500K compared to target. Vehicles Holds greater than 8 days as a % is at 10% compared to the Field Operations team of 12.5%.

Cox Communications, Inc., Wichita, KS

Credit & Collections Manager, September 2008 - May 2014

• Supervise and direct the work of credit and collection teams, overseeing the day-to-day operation of the department.

• Manage delinquent customer account portfolio as well as the overall bad debt performance, making sure that regional financial goals are met.

• Established interdepartmental processes such as the setting up the IVR system for call flow resulting in a smoother conversion and continuation of an efficient operation during conversion.

• Through leadership, motivation and development of a strong leadership team, the Non-Pay Disconnect Rates were reduced by 50% and Bad Debt 35% which is less than1% to revenue from September 2008 to December 2013.Year 2013, Total Bad Debt as a % to revenue .88% is ranked #1 out of 7 Field Operations team 1.07%. Year 2013, Department Operations Expense as a % to revenue 1.2% is ranked #1 out of 7 Field Operations team 1.5%.

Clabron Mack III

GE Commercial Finance / Transportation Finance, Irving, Texas

GE acquired Citi Capital Transportation Division in January 2005

Delinquency Management, March 1998 - February 2008

• Senior Manager with full responsible for managing a portfolio in excess of $5.6B in outstanding balances and or roughly 70,000 customer accounts.

• Assumed the role of GE department head for Delinquency Management Group when sale was completed and successfully led the Transportation Financial Services integration for the transfer of Delinquency Management Group services from Citicapital to GE.

• Standardized and streamlined collection practices by establishing a portfolio management environment by assigning collectors to individual branches and regions resulting in reducing overall 30+ day delinquency by $53MM from February 2005 to December 2006.

EDUCATION

Bachelor of Art & Science

Texas Tech University, Lubbock, Texas

CERTIFICATIONS

Six Sigma - Greenbelt

References upon request:

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