How to factory reset comcast cable box

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How to factory reset comcast cable box

For more on how to reset the Xfinity cable box, read on to find out in our guide. Xfinity which is a subsidiary of Comcast has been consistent and reliable that it has become a sure service if you want to experience quality service without hitches. With just a single package, you can have your TV, phone, and internet service all intertwined together. Despite their awesome service, that does not mean you cannot have a bad experience. One of such is the problem with the cable box. However, you can easily reset it and all the problems will be resolved. Reasons your cable box may encounter an issue Certain factors can affect your cable box from functioning effectively. If you're experiencing these, then it's time to format your Xfinity cable box. First, you'll notice that it will suddenly stop processing commands unlike before. But it's important to confirm if you're experiencing terrible weather conditions around where you reside. This can result in an error. Loose cables are another factor to consider including overheating of the box. When all these have been properly checked, you can restart the device by detaching it from the power source. Be patient for some seconds before reconnecting it back. This will refresh the system and all preferences saved will be intact. Guide on resetting your Xfinity The reset button on your Xfinity cable box is used to reset your device to return to the default state. It can be referred to as restoring it to factory settings. This procedure will remove anything installed or saved inside the device. Because you'll end up losing all your data, meaning it's important to try other methods before deciding to reset. You can reset your Xfinity cable box through the following methods below; 1. Use your account via the Xfinity app This is one of the easiest methods to get reset your box; Download the Xfinity app and launch it Navigate to the bottom menu and search for TV options Choose the device you want to reset After the troubleshooting prompt, tap on continue. The screen will refresh, then click the System Refresh option. Be patient when waiting for the app to complete the task. 2. Restoring to the default setting For those that do not have the app, it can also be done directly; Turn on the device and ensure the green light is blinking. Press the power and menu button Simultaneously You'll see the User Settings menu on your screen With the help of the up and down arrows, select restore the default. Tap on the right button then clicks OK. Be patient until the factory reset is over. 3. Locate the reset button behind the box If you check at the back of your box, you'll find the reset button. With the help of a pointed object such as a pin or toothpick, push the button and hold it for a few seconds. This will return the device to the default settings. If you initially changed your password, it will be lost. Hence, you need to use the original password of the device. In Conclusion Tech simplification has made it easy to troubleshoot your device yourself in the comfort o your home. The instructions outlined in this article are tested and trusted. It will help you bring your Xfinity cable box back to normal. However, before you reset your Xfinity cable box, it's advisable to first try rebooting to see if that will solve your problem. This is because resetting wipes out the entire data. If none of the listed methods worked for you, it's time to engage the services of a technician. You can reach out to them by calling the customer care number which can be seen on their website. Narrate the issue you're currently facing, then they'll recommend what you can do to get the issue fixed. Carefully follow their instructions and be patient for a few minutes until everything has been completed. Frequently Asked Questions How can I reboot my cable box? To reboot, you need to remove the cable box from the power connected through the back or from the power outlet. Wai for about 30 seconds, before reconnecting everything back to its original position. Then allow the booting process to start. What could be the reason why my Xfinity cable box is not working? To get this sorted out, check that all the cable boxes are properly tightened to the wall of your device. Confirm if your TV Box and Tv can be turned on properly. Inspect the batteries and check if all inputs are in their correct input. If you've carefully tried any of these and still cannot find a solution to the problem, you can contact customer service and make an official complaint about the issue you're currently facing. They'll suggest what next to do. What is the duration before the Xfinity box completely resets? The standard duration before it will be completely ready is 15 minutes. However, sometimes it might go beyond 15 minutes before it will be available again. My Xfinity cable box is blinking a blue color? The blue color that is flashing is an indication that your Xfinity router is in a pairing mode. At that point, the router is seeking a secured connection to pair to a wireless device. Soon, it will change to white light. This implies a protected link between the existing gateway and another device. Comcast is a large cable TV service provider, but that doesn't mean it's beyond reproach. The devices, such as the Xfinity cable box, tend to have some problems that hamper the user's experience. However, resetting it is a quick way to resolve any presenting issues. There are a couple of ways of resetting the Xfinity cable box. One way is using the Xfinity app, where after logging into your account, you can select the Troubleshoot option to refresh the system. The other approaches require you to directly interact with the cable box by pressing the Power and Menu button simultaneously or long-pressing the reset button located at the back. If the reset isn't accomplished, reach out to Xfinity customer support services to perform a remote reset. Getting to the bottom of the issue There is a couple of standard issues that make your cable box not work. If you're experiencing any of these, then it's time for a reset. Before that... Sometimes the Xfinity will stop processing commands that it otherwise was. For example, you're unable to access the guide or even record any programs. That can quickly get sorted with a reboot, but it's different when you can no longer access any programs. Before you reach for the reset button, confirm that you're not experiencing terrible weather that could affect your area's signal. That typically brings an error on your TV screen. The other thing to check is if there are loose cables, if any of them is worn, or if something happened to your Xfinity cable box. Overheating is a sign that there's an issue. After you've checked all the above, consider restarting the deviceby unplugging it from the power source for a minute before restoring the connection. Any IT guy will ask if you've restarted any device before they assess if there's an issue. That way, all you're doing is refreshing the system, and all your saved preferences will remain. If you've ticked all these boxes and there's nothing left to do, then it's time to do that reset. How to reset your Xfinity When you press the reset button on the Xfinity, it means that you're restoring it to the state it was when you first got your hands on it. That's also known as restoring something to factory settings. That means that anything that you had on the device will be wiped clean. Anything that was saved in the memory will disappear, and you'll start from scratch. The fact that you'll lose your data makes it essential to try other ways to get your Xfinity working before going for this final option. If so, let's look at the ways to go about it. Use your account on the Xfinity app This first method is perhaps the easiest way to solve your problem. Step 1: Download, if you haven't already, the Xfinity app and launch it on your mobile or tablet Step 2: Get to the bottom of the Overview menu, where you'll find the TV option Step 3: There'll be device options available, so tap on the one you want to reset. Step 4: You'll get the Troubleshoot option, and after, click on the Continue prompt Step 5: The screen will load, and once it's done, tap on the System Refresh option Step 6: Wait for the app to do the work for you, and your cable will be good as new. Restore default setting on the Xfinity If you don't have the app, you can do it directly on the Xfinity cable box Step 1: Ensure the device is on; you'll tell this from the green blinking light. Step 2: Simultaneously press the Power and Menu buttons on your remote. Step 3: Wait for the User Settings menu to appear Step 4: Using the up and down arrows, make your way to and select Restore Default Step 5: Press the right button, and then click on OKto perform the factory reset Locate the reset button at the back of the box While still plugged in, look at the back of the box. There, you'll see a recessed reset button. Using a toothpick or a paper clip, push the bottom and hold for 30 seconds. Once you've done this, you'll be returned to the router's default settings. Your password will be lost, but you can use the router's default password to access the box. If all fails, call a technician Should the above methods not work, the next best step is calling a technician. Locate their customer care numbers on their website and the working hours and reach out to them. Share with them your customer account number and let them know the issue. They should be able to do a system reset remotely. Follow their instruction, but you'll also have to wait for a few minutes for the reset to get completed. Tip: Before opting for this option, consider doing the suggested methods. It is likely that, after waiting for minutes or hours on hold, the technician will ask if you've done all the above and direct you to do so. Ways to reset your Xfinity cable box Use your account on the Xfinity app Open App>Overview menu> TV Option > Troubleshoot > Continue> System Refresh Restore default setting on the Xfinity Press the Power and Menu button at the same time> Settings> Restore Default> OK Locate the reset button at the back of the box Use a toothpick or paper clip and long press the indented reset button. Default password is on the box If all fails, call a technician Call the Xfinity customer support team to perform a remote reset. Final thoughts The simplification of technology has made it that we can quickly troubleshoot device issues at home. The above techniques are tried and tested, and handy information to have in the middle of a show or game. Remember, try rebooting the device first before resetting, as you will lose your data. FAQs What are Xfinity customer care numbers? If you need help, call 1-800-XFINITY to talk to a customer service representative What is the best way to contact Comcast? Nowadays, a lot of companies have moved away from person-to-person assistance and are now digital. You have a better bet on getting help faster using their digital assistant. You will have to sign in, though.

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