Customer Self-Service (CSS) For Food Services Division ...

Customer Self-Service (CSS) For Food Services Division Employees

Food Services CMS

Help Desk Phone

213.241.3388

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Customer Self-Service (CSS) For LAUSD Food Services Employees

The following instructions will explain the process of creating a Help Desk request, finding a status on a request, searching for history on a request. Creating a Request 1. Type in the address field of the browser and press Enter.

2. Move mouse pointer over to SERVICE REQUESTS (mouse pointer will turn into a hand) and a red drop-down menu will appear below. Move mouse pointer to CSS (will be highlighted in bright red) below and click it.

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3. Enter your Single Sign On (SSO)/Email username without @ in the Login field and your password below. Then click the Login button or press the Enter key. Note: The Login field will always stay lowercase letters even though you have the Caps Lock key enabled or while pressing the Shift key. Please check your Caps Lock key when entering your password.

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After logging on successfully, you will be taken to the main menu screen shown below.

From the Main Menu or the left side menu, select "Submit a Request" to open a new service request.

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When creating a new request, start with answering the question in Red. I need help with...* On the Contact Details tab make sure to fill in the required information (marked in Red)

NOTE: Using the "Ticket Details" section, select the most applicable Category and Problem type to describe your issue. This will help expedite your request.

Food Services Division/CMS issues

a. Click on the "Fill Field" button to select the most appropriate category for the issue being reported. Choose FOOD SERVICES DIVISION/CMS issues

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b. Select the category that best applies to the problem/request. They are divided into different topics, please choose FOOD SERVICES DIVISION/CMS issues

NOTE: Each category will have list of subcategories. Choose the most appropriate subcategory that applies to the problem/request. "Scroll down" the list for more subcategories to choose from. Use the little arrows if needed

c. Fill out the interaction form completely. Provide a detailed description, location information, and the model/serial number of all Computers.

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d. Verify the "Contact Detail" information and check the button "I Have Verified My Contact Details" when complete. Then click Submit. e. A Help desk (SD) Interaction number will be generated at the top of the following page.

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Adding an Attachment to a Request

The following instructions will explain how to add an attachment to a request. 1. Click on the "Add File..." button.

2. Click on the "Browse" button to open up the "Choose file" window to browse for files.

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